Cisco642426最新题库.docx

Cisco642426最新题库.docx

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Cisco642426最新题库

642-426TUC-TroubleshootingUnifiedCommunications

Number:

642-426

QUESTION1

Certkiller.comhasmigratedtoaCiscoUnifiedCallManagerIPTelephonysystemandisnowreplacingtheexistingvoice-mailsystemwithaCiscoUnityvoice-mailsystem.Asmallgroupofusershasbeenestablishedtotestthenewvoicemailsystem.Theuserswereabletoinitializetheirmailboxesandrecordgreetings,however,duringtestingthecallersweresometimesunabletoleavevoice-mailmessagesforCiscoUnityusers.

Whichtwoissuescouldcausethisproblem?

（Choosetwo.）

A.

ThereisamismatchintheMWIon/offnumbersconfiguredinCiscoUnifiedCallManagerandCiscoUnity

B.

CiscoUnityisinaG.729regionandhasnotbeenconfiguredtosupportG.729

C.

Thecalltransfercallhandlersarenotconfiguredcorrectly

D.

ThehuntgroupishuntingtoCiscoUnityportsthathavebeendedicatedformessagenotification

E.

ThereisamismatchinthenumberofportsconfiguredinCiscoUnifiedCallManagerandciscoUnity

Answer:

DE

Section:

（none）

Explanation/Reference:

QUESTION2

Youhavereceivedatroubleticketstatingthatanexecutivewithanaccountatabankcan'tretrieveaccountinformationbyphone.Whentheexecutivecallsthebank,thecallisansweredandtheexecutiveispromptedtoentertheaccountcode.However,thebankdoesnotseemtorecognizetheDTMFtonesanddisconnectsthecall.

Whatisapossiblesolutiontothisproblem?

A.

Configuretheprogress_indalertenable8commandunderthegatewayPOTSdialpeer

B.

SettheCiscoUnifiedCallManagerserviceparameterToSendH225UserInfoMsgtoTrue

C.

Configurethevoiceftpsend-recvcommandinthegateway

D.

Configuretheprogress_indsetupenable3commandunderthegatewayVoIPdialpeer

Answer:

C

Section:

（none）

Explanation/Reference:

QUESTION3

Exhibit:

YourworkasanetworkengineeratCertkiller.com.Pleasestudytheexhibitcarefully.Asiteisusingfour-digitextensionsforinternalcalling.Thevoice-mailpilotnumberis8000.Callstoextension2001heartheCiscoUnityopeninggreetinginsteadofthesubscriber'sgreetingwhenforwardedtoCiscoUnity.

Whatistheprobablecause?

A.

Acallroutingrulehasbeenaddedthatispreemptingtheattemptforwardrule

B.

Agreetinghasnotbeenrecordedformailbox2001

C.

ThevoicemailboxmasksettinginCiscoUnifiedCallManagerissetto8000insteadofXXXX

D.

Extension2001hasnotbeendefinedinCiscoUnity

E.

ThemailboxisconfiguredwiththeE.164numberinsteadoftheextension

Answer:

C

Section:

（none）

Explanation/Reference:

QUESTION4

YourcompanyhasrecentlyinstalledaCiscoUnifiedCallManagerclusterandaCiscoUnityvoice

mailplatform.YouhavereceivedcomplaintsfromusersthattheredMWIlightnevercomeson,evenwhentherearenewvoice-mailmessagesinthevoicemailboxes.Whichwhotwostepsmustbetakentoresolvethisissue?

（Choosetwo.）

A.

Verify,usingthePortUsagetoo,thattheportsdedicatedtwoMWIon/offarenotover-utilized.Addanotherdedicatedportifthecurrentportisover-utilized

B.

VerifythattheMWIon/offnumbersareuniquewithintheCiscoUnifiedCallManagerClusterdialplan.Iftheyarenot,changetheMWIon/offnumbersintheCiscoUnifiedCallManagerclustersotheyareuniqueandconfiguretheCiscoUnityserversotheymatch

C.

EnsurethatthenumberofportslicensedfortheCiscoUnityserverisgreaterthanorequaltothenumberofconfiguredports

D.

VerifythatthecallsarebeingsenttothecorrectportsontheCiscoUnityserver.IftheyarebeingsenttotheincorrectonesbytheCiscoUnifiedCallManagercluster,correctthevaluesinthecluster

E.

VerifythatthesamenumbersarebeingusedforMWIon./offinboththeCiscoUnifiedCallManagercluster

andCiscoUnityserver.Iftheyaredifferent,changetheCiscoUnityservertomatchtheCiscoUnifiedCallManagerCluster.

Answer:

BE

Section:

（none）

Explanation/Reference:

QUESTION5

YourecentlyaddedaCiscoUnityvoicemailservertoyourCiscoCallManagerIPtelephonysolution.Yourusersarereceivingvoicemails,buttheMWIlightdoesnotgooffaftertheyhavelistenedtoalloftheirnewvoicemailmessages.Whatmustbeverifiedandpossiblymodifiedtoresolvethisissue?

A.

UsethePortUsagetooltoverifythattheportsdedicatedtoMWIon/offarenotover-utilized.

Addanotherdedicatedportifthecurrentportisover-utilized.

B.

VerifythattheMWI"offdirectorynumber"hasbeenconfiguredonboththeCiscoUnityserverandtheCiscoCallManagercluster.

Ifithasnotbeenconfigured,configureitonboththeCiscoUnityserverandCiscoCallManagercluster.

C.

VerifythenumberofportslicensedfortheCiscoUnityserverasequaltothenumberofconfiguredports.

D.

VerifythatthecallsarebeingsenttothecorrectportsontheCiscoUnityserver.

IftheconfiguredportsareincorrectontheCallManagercluster,changethevaluesontheclustertobecorrect.

Answer:

B

Section:

（none）

Explanation/Reference:

CiscoUnityTroubleshootingGuide,Release3.1（3）

MessageWaitingIndicators

QUESTION6

AnewCiscoUnityvoicemailsystemisbeingtested.ThecallsarebeingforwardedtovoicemailfromtheAutomatedAttendantconsole,butthecallersarereceivingthewronggreeting.

Whatcouldbetheproblem?

A.

Thecallroutingrulesarenotworkingproperly.

B.

Themailboxundertestisfull.

C.

TheUnityportsforsendingandreceivingvoicemailsarenotconfiguredproperly.

D.

TheMicrosoftExchangeserverhasrejectedthecallduetoacorrupteddatabase.

Answer:

A

Section:

（none）

Explanation/Reference:

Note:

Uncertainty

ThereaquiteafewreferencestoAbeingtruetoo,sohardtotellwhatCiscoactuallybelievestheanswerforthetestis....

QUESTION7

AcompanyhasmigratedtoaCiscoCallManagerIPtelephonysystemandnowisreplacingtheexistingvoicemailsystemwithaCiscoUnityvoicemailsystem.Asmallgroupofusershasbeenestablishedtotestthenewvoicemailsystem.DuringtestingtheusersareunabletoleavevoicemailmessagesonthenewUnitysystem.Itappearsthattheportshangwhenuserstrytosendvoicemails.Howwouldyoudeterminethecauseoftheproblem?

（Choosetwo）

A.

VerifythattheCiscoCallManagerhasbeenconfiguredwiththecorrectnumberofvoicemailports;thenumberofvoicemailportsmustmatchtheCiscoUnityconfiguration.

B.

VerifyintheCiscoCallManagerthatthehuntgroupishuntingtoCiscoUnityportsthatcanacceptcalls.

C.

VerifytheCiscoCallManagerhasbeenconfiguredwiththecorrectMWIports;thenumberofMWIportsmustmatchtheCiscoUnityconfiguration.

D.

Verifythecalltransfercallhandlersareconfiguredcorrectly.

E.

VerifytherearenoTSPwarningintheEventViewer.

Answer:

AB

Section:

（none）

Explanation/Reference:

CiscoUnityIsNotAnsweringSomeInternalorExternalCallsPossiblecausesare:

HuntGroupsAreProgrammedIncorrectly

DotheappropriateprocedureforyourintegrationtypewhenthelinesconnectedtoCiscoUnityareorganizedinoneormorehuntgroups,andthephonesystemisprogrammedtoforwardcallswhenportsarebusy.

Toconfirmhuntgroupprogrammingattheportlevel（CiscoCallManagerintegrationonly）Step1

InCiscoCallManagerAdministration,clickService>ServiceParameters.

Step2

OntheServiceParametersConfigurationpage,clicktheserverthatCiscoCallManagerisinstalledon.

Step3

IntheConfiguredServiceslist,clickCiscoCallManager.

Step4

IntheConfiguredServiceParameterslist,clickForwardMaximumHopCount.

Step5

ConfirmthatForwardMaximumHopCountissettoavalueoftwicethenumberofCallManagerportsconnectedtoCiscoUnity.Forexample,ona48portsystem,theForwardMaximumHopCountshouldbesetto96.

Step6

ConfirmthatthevoicemessagingportsaresettoforwardonbothBusyandRing-No-Answer.

Step7

PutthefirstvoicemessagingportintoaBusystate.

Step8

Setuptwotestphones.Formoreinformation,seethe"SettingUpForaDiagnosticTest（CiscoCallManagerIntegrationOnly）"sectiononpage1-1.

Step9

AccessanexternallinefromPhone2,andcallPhone1.Thefirstavailableportshouldtakethecall.

Step10

PutthenextportintoaBusystate,DisabletheportyoujusttestedviatheCiscoUnityAdministrator,andthenrepeatStep9.

Step11

RepeatuntilalltheportshavebeentestedinaBusystate.Whenallvoicemessagingportsaredisabled,andthelastportisbusy,CallManagershoulddowhateveryouprogrammedittodowhenalllinesarebusy,suchasforwardthecalltotheattendantnumber.Ifnot,changetheCallManagerprogrammingandrepeatthetest.

IncorrectNumberofSystemKeyPorts

WhenthesystemkeyisprogrammedforfewervoiceportsthanareinstalledintheCiscoUnityserver,CiscoUnitydoesnotanswercallsontheextraports.（Forexample,ifthevoicecardsintheCiscoUnityserverhave48portsbutthesystemkeyisprogrammedfor24ports,CiscoUnitywillanswercallsononlythefirst24ports.）

Toverifythenumberofports

Step1

IntheCiscoUnityAdministrator,clickSystem>Licensing>LicensedFeatures.

Step2

ConfirmthattheVoicePortsvaluematchesthenumberofportsonthevoicecards.Ifthevaluesmatch,continuewiththefollowing"CallsAreSenttotheWrongCiscoUnityPorts"section.IfthevalueissmallerthanthenumberofportsonvoicecardsintheCiscoUnityserver,contactyoursalesrepresentative.

a

QUESTION8

Yourcompanyhas