外贸业务员跟踪客户.docx

外贸业务员跟踪客户.docx

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外贸业务员跟踪客户

一．询问客户对报价的看法

Dear

xxx,

Hopeeverythinggoeswellwithyou！

Haveyoukindlycheckedmyoffer?

Hopetheyareworkableforyourmarket!

ItisregretthatIhaven'treceivedanyinformationfromyourside.MayIhaveyourideaaboutouroffer?

Wewilltrytosatisfyyouuponreceiptofyourreply.

Ifthereisanythingwecandoforyou,weshallbemorethanpleasedtodoso.

Hopewecanbuildgoodcooperationwithyouandyourcompany.

Best

regards

二．追问客户的评价，求回复

Dear

xx

Howareyourecently?

Severaldaysnonewsfromyouhaveyougotmyenquiryforxxxx?

Fullyunderstandthatyouaretoobusytoreplyus.Butwearestillawaitforyourcomments.Weneed

yourfeedbacktogoahead.Thankyouinadvance.

Manythanksandbestregards.

三．本着小强精神，保证客户收到了报价，重发报价

Hello,

xxx,

Wishyouhaveaniceday!

MayIaskwhetheryouhavereceivedmyquotation?

NowIamsendingitagain,ifyouhaveanyotherideas.Pleasefeelfreetocontactme.Wewilldomuchbetterifyoucangiveanyadvicetous.

Waitingforyourfavorablereplysoon!

Best

wishes

四：

利用报价的有效期给客户一点压力

Hello,

xxx,

Hopeeverythinggoeswell!

It’sJudy.

Weareinreceiptofyourinquirydatedonxxxandquoteyouasfollow:

XXXXXXX.

plskindlycheckwhetherpriceisworkable?

Becausepricewillbeinvalidonxxxx.

Wishwewillpromotebusiness.

Best

regards.

五：

最后一次寻求客户对所询价产品的意见，附上产品目录表

Goodday!

Myfriends,Judyagain.

Myquotationofxxxyoumighthavereceivedandconsidered.Couldyoukindlyadviseyourcommentsatyourearliestconvenience?

EnclosedistheE-catalogofKington,pleasekindlycheck!

Ifthereisanyitemyouareinneedof,pleasecontactme!

I’llbemorethanpleasuretooffertheinformationyouwant.Thanks…

Iamofserviceatanytime!

BR

六：

待客户在目录表中发现适合他们市场的产品

Hello,

myfriends,

HaveureceivedandcheckedtheE-catalogsendinmylastemail?

Hopetheyareworkableforyourmarket!

Ifyoufindsomeproductreallyattractivetoyou,pleasefeelfreetocontactus.Wearemorethanpleasuretoofferyouwithmoreinformationthatyouwant.

Ifyouwanttoestimatetheproductsshow,yes,samplecanbesentforyourreference!

Wehopecanestablishagoodbusinessrelationshipwithyouinthenearfuture.

Best

regards

七：

时不时的问下是否有新的询盘或者订单

Dearxx

Ihopeyouaredoinggood.

Haveyougotanyneworders?

plskeepmepostedifyes,iwillsendyouourupdatedpriceforyourreview.

Bestregards.

八：

对于较大的客户我们也可以主动提出提供免费样品哟

Dearxxx,

Freesamplecanbesentforyour

referenceifyouneed.How'syouropinion?

Asourseveralcommunication,Ihopethatwecanbuildacooperationbetweenus.

Waitingforyourreply.

Bestwishes

九：

最后的绝招

Dear

xxx,

IhavesentyouemailmanytimesbeforebuthavenotreceivedanyreplyfromyousoIamguessingtheemailshavenotreachedyou.

Couldyoupleasedropmeashortnoteifyoureceivethismessageandalsopleasetellmeifyouhaveanyinterestinourproducts?

Idon’twanttokeepbotheringyouifyoudon’thaveanyinterest

Best

regards

十：

新产品上市就是很厉害的时候了哦

Dear

xxx

Goodmorning!

Itisgladtoinformyouthatwehavelaunchedxxx,whichwithxxxx优势特点 suchasperfectdesign,lownoise,lightweightxxxx.

Attachedwithxxandxxforyourreferenceandplshaveatryinyourmarketifpossible.

Best

regards.

xxxx

十一：

告知客户价格表的调整

Dear

xxx,

Howareyou?

Longtimenocontactandhopeeverythinggoeswellwithyou.

Ourproductsandquotationhadupdated.Woulduplscheckournewquotationwithnewitemsinattachments?

Ifhaveanyquestions,plscontactmefreely.

Best

regards.

十二：

看看可不可以转换订单吧

Hello,

xxx,

NowIamwritingforkeepingintouchwithyouforfurtherbusiness.

Ifanynewinquiry,welcomehereandIwilltrymybesttosatisfyyouwellwithcompetitivepricesasperyourrequest.Bytheway,howaboutyourorder（orbusiness）withitem***?

IfstillpendingIwouldliketoofferourlatestpricestopromoteanopportunitytocooperatewitheachother.Thanksandbestregards,Kevin

可选邮件：

1. 客户过节，

送祝福

Dear

xxxx

Happyxxxandwewishyou,yourfamily,companyenjoyyourholidays.

Asforxxx,ifyouneedanyinfo,plscontactmeatanytime.Wewilltryourbesttosatisfiedwithyourrequirements.

Maygodblessyouandhaveaniceday.

2. 给客户发送一封关心的信，

提醒客户注意休息，身体健康

Deer

xxx,

Good

day!

Happythecomingnewyear!

Iknowthatyouwillbemuchbusythanbefore.But,pleaseremembertokeepenoughrest!

Asallofusknow,healthyisthemostimportantinyourlife.

Best

regards

3. 如果我方过节的话

Dear

XXXX

Sorryforre-troublingyou.

plsfindmypreviousemailbelow.Couldyoukindlycheckbyreturntoday.Becausewewillonholidayfromxxtoxxandmyemailaccessmaybelimited.

Thankyouinadvance.

Best

Regards.

1.向海外买家推销商品¬

DearSir:

May1,2001¬

Inquiriesregardingournewproduct,theDeerMountainBike,havebeencominginfromallpartsoftheworld.Reportsfromusersconfirmwhatweknewbeforeitwasputonthemarket-thatitisthebestmountainbikeavailable.Enclosedisourbrochure.¬

Yoursfaithfully¬

2.提出询价¬

DearSir:

Jun.1,2001¬

Wereceivedyourpromotionalletterandbrochuretoday.WebelievethatyourwoulddowellhereintheU.S.A.Kindlysendusfurtherdetailsofyourpricesandtermsofsale.Weaskyoutomakeeveryefforttoquoteatcompetitivepricesinordertosecureourbusiness.Welookforwardtohearingfromyousoon..¬

Truly¬

3.向海外客户迅速提供报价¬

DearSir:

June4,2001¬

ThankyouforyourinquiryofJunethe1stconcerningtheDeerMountainBike.Itgivesusgreatpleasuretosendalongthetechnicalinformationonthemodeltogetherwiththecatalogandpricelist.Afterstudyingthepricesandtermsoftrade,youwillunderstandwhyweareworkingtocapacitytomeetthedemand.Welookforwardtotheopportunityofbeingofserviceofyou.¬

交易的契机¬

4.外贸报价如何讨价还价，¬

DearSir:

June8,2001¬

Wehavereceivedyourpricelistsandhavestudieditcarefully.However,thepricelevelinyourquotationistoohighforthismarket,Ifyouarepreparedtograntusadiscountof10%foraquantityof200,wewouldagreetoyouroffer.Youshouldnotethatsomepricecutwilljustifyitselfbyanincreaseinbusiness.Wehopetohearfromyousoon.¬

Yourstruly¬

¬

5-1同意进口商的还价¬

DearSirs:

June12,2001¬

ThankyouforyourletterofJunethe8th.Wehaveacceptedyourofferonthetermssuggested.Enclosedourwillfindaspecialpricelistthatwebelievewillmeetyourideasofprices.Youshouldnotethattherecentadvancesinrawmaterialshaveaffectedthecostofthisproductunfavorably.However,foryourorderwehavekeptourpricesdown.¬

Sincerely¬

5-2拒绝进口商的还价¬

DearSirs:

June12,2001¬

ThankyouforyourletterofJunethe8th.Weregretthatwecannotmeetyourterms.Wemustpointoutthatthefallingmarkethereleavesuslittleornomarginofprofit.Wemustaskyouforakeenerpriceinrespecttofutureorders.Atpresentthebestdiscountofferedforaquantityof200is5%.Ourcurrentsituationleavesuslittleroomtobargain.Wehopeyouwillreconsidertheoffer.¬

Truly¬

6.正式提出订单¬

DearSir:

June15,2001¬

Wehavediscussedyourofferof5%andacceptitonthetermsquoted.Wearepreparedtogiveyourproductatrial,providedyoucanguaranteedeliveryonorbeforethe20thofSeptember.Theenclosedorderisgivenstrictlyonthiscondition.Wereservetherightofrefusalofdeliveryand/orcancellationoftheorderafterthisdate.¬

Truly¬

7.确认订单¬

DearSir:

June20,2001¬

ThankyouverymuchforyourorderofJune15for200DeerMountainBikes.Wewillmakeeverypossibleefforttospeedupdelivery.Wewilladviseyouofthedateofdispatch.Weareatyourserviceatalltimes.¬

Sincerely¬

8.请求开立信用证¬

Gentlemen:

June18,2001¬

ThankyouforyourorderNo.599.Inordertoexecuteit,pleaseopenanirrevocableL/CfortheamountofUS$50,000inou***vor.ThisaccountshallbeavailableuntilSep.20.UponarrivaloftheL/Cwewillpackandshiptheorderasrequested.¬

Sincerely¬

9.通知已开立信用证¬

DearSir:

June24,2001¬

ThankyouforyourletterofJune18enclosingdetailsofyourterms.AccordingtoyourrequestforopeninganirrevocableL/C,wehaveinstructedtheBeijingCityCommercialBanktoopenacreditforUS$50,000inyou***vor,validuntilSep.20.Pleaseadviseusbyfaxwhentheorderhasbeenexecuted.¬

Sincerely¬

10.请求信用证延期¬

DearSir：

Sep.1,2001¬

Wearesorrytoreportthatinspiteofoureffort,weareunabletoguaranteeshipmentbytheagreeddateduetoastrikeatou***ctory.WeareafraidthatyourL/Cwillbeexpirebeforeshipment.Therefore,pleaseexplainoursituationtoyourcustomersandsecuretheirconsenttoextendtheL/CtoSept.30.¬

Sincerely¬

11.同意更改信用证¬

Gentlemen:

Sept.5,2001¬

Wereceivedyourlettertodayandhaveinformedourcustomersofyoursituation.Asrequested,wehaveinstructedtheBeijingCityCommercialBanktoextendtheL/CuptoandincludingSeptember30.Pleasekeepusabreastofanynewdevelopment.¬

Sincerely¬

¬

交易的进行¬

12.抱怨发货迟延¬

DearSirs:

Sept.25,2001¬

ConcerningourorderNo.599for200mountainbikes,sofaryouhaveshippedonly50bikesagainsttheshipment.Wearenotifyingyouthatwereserveourrighttoclaimonyoufortheshortage,ifitisconfirmed.WehavegivenourcustomersadefiniteassurancethatwewouldsupplythegoodsbytheendofSeptember.Wehopeyouwilllookintothisurgentmatter.¬

Yoursfaithfully¬

12a.处理海外买家的抱怨¬

Gentlemen:

Sept.30,2001¬

InresponsetoyourletterofSept.25,weregretyourcomplaintverymuch.TodaywereceivedinformationfromHongKongthattheremaining150bikeswereonashipthatdevelopeden