mis12-信息系统复习参考1Word文件下载.doc

mis12-信息系统复习参考1Word文件下载.doc

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1.3

3）Afullydigitalfirmproducesonlydigitalgoodsorservices.

FALSE

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4）Abusinessmodeldescribeshowacompanyproduces,delivers,andsellsaproductorservicetocreatewealth.

13

5）Informationtechnology（IT）consistsofallthehardwarethatafirmneedstouseinordertoachieveitsbusinessobjectives,whereasinformationsystemsconsistofallthesoftwareandbusinessprocessesneeded.

15

UseofIT

6）Computersareonlypartofaninformationsystem.

17

7）Informationsystemsliteracydescribesthebehavioralapproachtoinformationsystems,whereascomputerliteracydescribesthetechnicalapproach.

8）Thedimensionsofinformationsystemsaremanagement,organizations,andinformationtechnology.

18

9）Knowledgeworkersassistwithpaperworkatalllevelsofthefirm.

1.2

10）Therearefourmajorbusinessfunctions:

Salesandmarketing;

manufacturingandproduction;

financeandaccounting;

andinformationtechnology.

18-19

11）Inordertounderstandhowaspecificbusinessfirmusesinformationsystems,youneedtoknowsomethingaboutthehierarchyandcultureofthecompany.

19-20

AnalyticSkills

Analysis

12）Businessprocessesarelogicallyrelatedtasksforaccomplishingtasksthathavebeenformallyencodedbyanorganization.

19

13）Asubstantialpartofmanagementresponsibilityiscreativeworkdrivenbynewknowledgeandinformation.

20

14）Intranetsallowfirmstoworkeasilywiththird-partysuppliersandvendors.

21

15）AnITinfrastructureprovidestheplatformonwhichthefirmcanbuilditsinformationsystems.

16）UPS'

suseofWeb-basedtoolsthatallowcustomerstoembedUPSfunctionssuchastrackingandcostcalculationsintotheirownWebsiteswasaninformationsystemssolutionusedtoachievecustomerintimacy.

13,22

17）Studieshaveconsistentlyshownthatfirmswhoinvestgreateramountsininformationtechnologyreceivegreaterbenefitsthanfirmsthatinvestless.

26

1.4

18）GovernmentandprivatesectorstandardsareexamplesofcomplementarysocialassetsrequiredtooptimizereturnsfromITinvestments.

27

19）Afirmthatinvestsinefficientbusinessprocessesismakinganinvestmentinorganizationalcomplementaryassets.

20）Thebehavioralapproachtoinformationsystemsleavesasidetechnicalsolutionstoinsteadanalyzethepsychological,social,andeconomicimpactsofsystems.

29

21）Thesiximportantbusinessobjectivesofinformationtechnologyarenewproducts,services,andbusinessmodels;

customerandsupplierintimacy;

survival;

competitiveadvantage;

operationalexcellence;

and

A）improvedflexibility.

B）improveddecisionmaking.

C）improvedbusinesspractices.

D）improvedefficiency.

B

12

22）DellComputer'

suseofinformationsystemstoimproveefficiencyandimplement"

masscustomization"

techniquestomaintainconsistentprofitabilityandanindustryleadillustrateswhichbusinessobjective?

A）improvedflexibility

B）improvedbusinesspractices

C）competitiveadvantage

D）survival

C

14

Synthesis

23）Theuseofinformationsystemsbecauseofnecessitydescribesthebusinessobjectiveof

A）survival.

B）improvedbusinesspractices.

C）competitiveadvantage.

D）improvedflexibility.

A

24）Whichofthefollowingchoicesmayleadtocompetitiveadvantage:

（1）newproducts,services,andbusinessmodels;

（2）charginglessforsuperiorproducts;

（3）respondingtocustomersinrealtime?

A）1only

B）1and2

C）2and3

D）1,2,and3

D

25）Verizon'

simplementationofaWeb-baseddigitaldashboardtoprovidemanagerswithreal-timeinformationsuchascustomercomplaintsisanexampleof

C）improvedefficiency.

D）customerandsupplierintimacy.

26）ThemoveofretailbankingtouseATMsafterCitibankunveileditsfirstATMsillustratestheuseofinformationsystemstoachievewhichbusinessobjective?

A）improvedefficiency

B）customerandsupplierintimacy

C）survival

D）competitiveadvantage

27）Whichofthefollowingobjectivesbestdescribesthebusinessstrategybehindthedevelopmentofsmartgridinitiativesbypowercompanies,asdiscussedinthechaptercase?

A）operationalexcellence

B）newproductsandservices

D）customersupport

36-37

28）Thethreeactivitiesinaninformationsystemthatproducetheinformationorganizationsusetocontroloperationsare

A）informationretrieval,research,andanalysis.

B）input,output,andfeedback.

C）input,processing,andoutput.

D）dataanalysis,processing,andfeedback.

16

29）Orderdataforbaseballticketsandbarcodedataareexamplesof

A）rawinput.

B）rawoutput.

C）customerandproductdata.

D）salesinformation.

30）Theaveragenumberofticketssolddailyonlineisanexampleof

A）input.

B）rawdata.

C）meaningfulinformation.

D）feedback.

31）Output

A）isfeedbackthathasbeenprocessedtocreatemeaningfulinformation.

B）isinformationthatisreturnedtoappropriatemembersoftheorganizationtohelpthemevaluatetheinputstage.

C）transfersdatatothepeoplewhowilluseitortotheactivitiesforwhichitwillbeused.

D）transfersprocessedinformationtothepeoplewhowilluseitortotheactivitiesforwhichitwillbeused.

32）Convertingrawdataintoamoremeaningfulformiscalled

A）capturing.

B）processing.

C）organizing.

33）Anexampleofrawdatafromanationalchainofautomobilestoreswouldbe

A）anaverageof13ToyotasaresolddailyinKentucky.

B）30percentincreaseinToyotaRAV4salesduringSeptemberinKentucky.

C）1ToyotaRAV4soldMarch3,2008inLouisville,Kentucky.

D）alloftheabove.

34）Thefieldthatdealswithbehavioralissuesaswellastechnicalissuessurroundingthedevelopment,use,andimpactofinformationsystemsusedbymanagersandemployeesinthefirmiscalled

A）informationsystemsliteracy.

B）informationsystemsarchitecture.

C）managementinformationsystems.

D）informationtechnologyinfrastructure.

17-18

1.5

35）Inahierarchicalorganization,theupperlevelsconsistof

A）managerialandprofessionalemployees.

B）managerial,professional,andtechnicalemployees.

C）professionalandoperationalemployees.

D）managerial,professional,andoperationalemployees.

36）WhichofthefollowingbusinessobjectivesbestdescribesthestrategybehindtheuseoftechnologyinthenewYankeeStadium?

A）competitiveadvantage

B）impro