英文导游口语考试特殊问题及规范服务及注释文档格式.docx

英文导游口语考试特殊问题及规范服务及注释文档格式.docx

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（2）Thenumberofpeopleinthegroupandthename,sexandoccupationofthetourists.

（3）Thearrivaltimeandplaceoftheplaneortrainthatthegroupisgoingtotake.

（4）Foraninboundtouristgroup入境团,hemustalsoknowthenameoftheoverseastourorganizertravelservice,theforeignlanguagenameorcodeofthegroup,thenameofthetourescort,thelanguage,nationalityandreligiousbeliefofthetouristsandtheentryandexitcitiesofthegroup.

2.Whatarethemainpointsthatthelocalguideofaninboundtouristgroupmustgettoknowaboutthetransportticketsforthegroup?

（6）

Inregardto关于transportticketsforthegroup,thelocalguidemusttrytogettheanswerstothefollowingquestions:

（1）Havethegroup’stransportticketsforthenextdestinationbeenbookedaccordingtoscheduleorhavetheybeenchanged?

And,hasthechangedbookingbeenconfirmed?

（2）Arethereanyreturnticketsforthegroup?

（3）Dothetouristsholdinternationalair-ticketsfordomesticflight?

（4）Arethegroup’s“exittickets”出境票,i.e.transportticketsforleavingthecountry,confirmedOKordotheystillremainopen?

3.Inwhatwaysmustthelocalguidemakepreparationsforconductingagroup带团inrespecttolanguageandknowledge?

（4）

（1）Beforethegrouparrives,thelocalguidemustfamiliarize熟悉himselfwiththeexplanatorymaterials解说材料ontheplacesthatthegroupisgoingtovisit.ForanEnglish-speakingguide,hemustalsomakepreparationsfortheEnglishwayofexpressinghimself.

（2）Foratouristgroupthatiscomposedofpeopleinaspecialtrade特殊行业,thelocalguidemusttrytoacquaint熟悉himselfwiththeknowledgeandtechnicaltermsoftheirspecialty.

（3）Inaddition,thelocalguidemustbewellpreparedforquestionsabouthottalksofthetown,importantnewsathomeandabroadandanyothersubjectsthatthetouristsmaybeinterestedin.

（4）Ifthelocalguidehimselfisnewtotheplacestobevisitedbythegroup,hemusttryhisbesttofamiliarizehimselfwiththembeforehand.[fə'

mɪljə,raɪz]vt.使（某人）熟悉

4.Howcanthelocalguidemakesurethatthegrouphemetintheairportortrainstationistheveryoneheistomeet?

（7）

Inordertomakecertainwhetherornotthegrouphemetistheveryoneheistomeet…

（1）Thelocalguidemustaskthetouristswhatcountrytheycomefromandinquireofthemaboutthenamesoftheirtourescortandtheirnationalguide,thenameofthetravelserviceintheirowncountryandthenameofthetourorganizertravelserviceinChina.

（2）Ifthegrouphasneitherescortnornationalguide,hemustinquireofthetouriststheirnationality,thenameorcodeofthegroup,andthenumberofpeopleandthemainitinerary[aɪ'

tɪnə,reri:

]行程ofthegroup.

5.Trytomakeawelcomespeechtoatouristgroupinthenameofalocalguide.Thefollowingpointsshouldbeincluded:

（10）

（1）Accordingthetouristsawelcomefortheirvisittoyourcityonbehalfof代表yourtravelservice,thedriverandyourself;

（2）Introducingyourselfandthetravelserviceyouworkfor;

（3）Introducingthedriver;

（4）Expressingyourwillingnessanddesiretorender提供goodservicestothetourists;

（5）Wishingthetouristsapleasantstayinyourcity.

ALocalGuide’sWelcomeSpeech（ForReference）

Goodmorning,LadiesandGentlemen:

WelcometoGuangzhou!

Mynameis…Ourdriver’snameis…IworkforChinaInternationalTravelService,GuangzhouBranchandwetwohavethepleasureofbeingyourguidesduringyourstayinGuangzhou（orweareverygladtobewithyouduringyourvisittoourcity）.IexpectthatthisisthefirsttriptoGuangzhouformostofyou.We’lldoourbesttomakeyourstayhereenjoyable愉快的,restful悠闲的andcomfortable,sopleasefeelfreetoletusknowwhatevercomplaintsyoumayhaveaboutourworkorthehotelservice,orwhatever,sowecanimproveingoodtime.Welookforwardtoyourcooperation.

6.Whatthingsshouldbementionedwhenthelocalguideistellingthetouriststhegeneralconditionsofhiscity?

（12）

Whengivingthetouristsageneralideaofthecity,thelocalguideshouldrefertosuchthingsas:

（1）Thecity’sclimate,population,administrativedivisions,sociallife,culturaltradition,specialproductsanditshistory.

（2）Inthemeantime,heshouldtakeoccasion适时totellthetouristssomethingaboutthecity’sdevelopmentsineconomyandmunicipalconstruction市建aswellasthestreetsandimportantbuildingsalongtheway.

7.Howcanthelocalguidekeepintouchwiththetouristsafterthegrouphascheckedinatthehotel?

（13）

Thelocalguidemustwritedownalltheroomnumbersofthegroup,especiallythoseofthetourescortandthenationalguide.Heshouldalsotellthetourescortandthenationalguidehisownroomnumberandtelephonenumbersothattheymayreacheachotherintimeofneed.

8.Whatshouldthelocalguidedoifthetourescortorthenationalguideproposed提出tomakeaminor['

mainə]较小的changeoraddanewitemtothesightseeingprogram?

（14）

（1）Thelocalguideshouldreportthemattertothetravelserviceleadershipandtryhisbesttoarrangeitiftheirproposal[prə'

pəuzəl]n.提议isreasonableandfeasible.['

fi:

zəbl]可行的

（2）Ifanextrachargemustbemadefortheaddeditem,hemustletthemknowinadvanceandmustcollectthemoneyatthesetprice以规定价格.

（3）Ifitisdifficultorimpossibletomeettheirdemand,hemustgivethemaclearexplanationandpatientlypersuadethemtofollowtheoriginalprogram.

9.Inwhatwayshouldthelocalguidecollecttheconsignedluggageofthegroupthathasjustarrived?

（8）

（1）Whenthegrouphasarrived,thelocalguideshouldhelpthetouristsgettheirluggagetogetheratadesignatedplace在指定的地方andremindthemtocheckandmakesurethattheirbagsareallingoodcondition.

（2）Togetherwiththetourescortandthenationalguide,heshouldcounttogettherightnumberofpiecesandthenhandthemovertotheluggagemanofthelocaltravelservicethroughnecessaryprocedures.

（3）Ifsomethingismissingordamaged,heshouldhelptheownertoapproach接近departmentsconcernedtoreportandregisterthelossorclaimcompensationforthedamaged.

10.Whatshouldthelocalguideremindthetouriststodowhentheyaregoingtoleavethebusforsightseeing?

（19）

Onthisoccasionthelocalguideshouldadvisethetouriststorememberthemodel,color,numberandspecialsignofthetourbus.Heshouldalsotellthemwherethebuswillbeparkingandwhattimetheywillbeleavingforthenextdestination.

11.Whatarethemainpointsthatneedthelocalguide’sattentioninregardto关于thetravelcertificatesofthetourescortandothertourists?

（15）

（1）Undernormalconditions,thelocalguideshouldnotkeepthetravelcertificatesofthetourists.Ifheneedstousethem,hemustreturnthemtothetouristsassoonashehasfinishedusingthem.

（2）Onthedaybeforethegroupleaves,thelocalguideshouldcheckhisownbelongingstoseeifhehaskeptanyofthegroup’spassportsorotherpapersand,ifany,shouldhandthembackpersonallytotheirownerswithoutdelay.

（3）Somehotelsrequestthatthetourescortshouldleavehispassportatthereceptiondepartmentwhenthegroupchecksinatthehotel.Inthiscase,thelocalguidemustremindthetourescorttotakeitbackwhenthegroupchecksouttoleavethehotel.

（4）Whenaforeigngroupisgoingtoleavethecountry,thelocalguideshouldremindthetouriststocheckandmakesurethattheyhavetheirpassportsandCustomsdeclarationforms报关单readilyavailableforexaminationsbytheCustomsandimmigrationofficers.（Theymustnotpackthemintotheirbagstobechecked.）

12.Howcanthetourguideensurethatthetouristswillnotgetlost?

（22）

Topreventthetouristsfromgettinglost,thetourguidemustdoagoodjobofthefollowing:

（1）Thelocalguidemustrequestthatthetouristsshouldbearinmind记住thenamesofthelocaltravelserviceandthehotelandthenumberofthetourbus,thattheymustnotwandertoofarawayfromthegroupwhileit’smovingon,andthattheymustnotcomebacktothehoteltoolateiftheyleavethegrouptostaybehindorwhentheygooutofthehotelbythemselves.

（2）Duringthesightseeingtour,thelocalguideshouldoftenannouncetheitineraryofthedaysoastokeepthetouristsinformedofsuchthingsastherouteofthetour,thetimeandplaceformeals,thetimeandplacetoassemble集合andtheparkingplaceofthetourbus.

（3）Thetourguideshouldstaytogetherwiththetouristsallthetimeandfrequentlycountthenumberofpeopleinthegroup.

（4）Thelocalguide,thenationalguideandthetourescortmustcloselycooperateintheirwork.Whilethelocalguideleadsthewayforthegroup,thenationalguideandthetourescortshouldbringuptherear.后部断后

（5）Thelocalguide’sexplanatoryspeeches讲解mustbeinterestingenoughtoattractthetourists’attentionsothattheywouldnotwanderawayfromthegroup.

13.Whatshouldthelocalguidetellthetouristswhenthegroupisgoingtocheckinatthehotel?

（23）

Whenthegroupisgoing