酒店EDP Handover Report英文版文档格式.docx
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Password
14、Hardware/SoftwareSuppliersList
15、MAServiceProviderList
16、RecoverStepByStepManual(LodgingTouch、Solomon、Eatec)
TheMaintenanceHotLine
1、LodginTouchandSolomon
Company:
HOTELINFORMATIONSYSTEMSPTELIMITED
Phone:
Hotline:
Fax:
:
Email:
Supporter:
2、InfrasysSystem
Company:
INFRASYS(HK)LTD
Supporter:
3、FCSSystem
FCSCOMPUTERSYSTEMS(S)PTE.LTD.
Supporter:
4、EatecSystem
DTSMARKETINGPTE.LTD
Hotline:
Supporter:
4、VingCard(HK)LTD
VINGCARD(HK)LTD
Page:
Supporter:
5、OMEAoyang2000
GuangZhouHuaYuZhiRuanITLTD
Hotline:
Supporter:
Mr.LuoYuJun
EDPCheckList
一、Daily
1、CheckandreplacingbackuptypeonFO,BO1andBO2server,EDPwillbackupagainifbackupfailed
2、CheckthehotelsysteminterfaceconnecttoFOserverstatus
3、Checktemperaturelessthan22oC
4、Checkemailsystem,ChecktheconnectwithHWLserver
5、CheckBroadbandsystem,Checkthebroadbandconnecttointernet
6.CheckeventviewerlogonFOandBOserver
7.CheckerrorlogonSQL2000server
8.UpdatenewvirusscanfileformMcafeewebsite
二、Weekly
1、RestartInterfaceserver
2、Cleanbackupmachine(DATTapeDrive)
3、SendITweeklysupportlogfiletogroupITonMondayofeveryweekly
4、SendCXoutputlisttoIAonMondayofeveryweekly
三、Monthly
1、Checkratecode,printoutallratecodetosalesdepartmenttoconfirm
2、CheckInfrasysmenunameanditem
3、Updateemailaddress,EDPwillupdateemailboxnameandaddressifuserchange
4、Checkcomputertag
5、Reviewuserlistanduserright
6、Keepmonthlybackuptotape(IncludingSolomondatabase,Eatecwindatabase,UserFolder)
7、RestartB/OandF/Oserver
8、Printouttelephonereport
9、Checkinternetaccesstowebsitestatusandspeeds
四、Threemonth
1、Checkandconfirmuserpasswordchangedandthelengthmorethan6bytes
2、PurgeHISactivelog
3、Checkcomputerstatus
五、Halfayear
1、Reviewandupdateallpasscode,printoutallpasscodeofLTforFinancedepartmentandSalesdepartmentandFOdepartment.Accountingmanager&
SalesDOSM&
FOMwillcheckallpasscode.EDPwilldeletesomepasscodeofLTaccordingAccountingmanager&
FOM’srequisition
2、Reviewandupdatealloutlet’smenu,printoutalloutlet’smenuforF&
Bdepartment.F&
Bmanagerwillcheckallmenus.EDPwilladdordeletesomeitemofmenuaccordingF&
Bmanager’srequisition
EDP-HPKM
SystemBackupSchedule
1.LodgingTouchSystem
4timesbackupbySQLDumpfunction.Thescheduleisasfollow:
1:
00am8:
00am13:
00pm20:
00pm
ThebackupfilesaveinHPKUNMINGFO\N:
\BACKUP\20040827
Thewholebackuprunsat4:
00ambyARCservereveryday.
Thewholebackupfilesavedbytape.
2.SolomonSystem
3timesbackupbySQLDumpfunction.Thescheduleisasfollow:
8:
ThebackupfilesaveinHP_KUNMING_BO\D:
\MSSQL\BACKUP
Thewholebackuprunsat1:
3.InfrasysSystem
Thewholebackuprunsat3:
30ambyUNIXbackupfunctioneveryday.ThefilesavedbyZIP.
4.EatecSystem
Thecoststaffrunbackupaftertheyfinishdailywork.Thosebackupfilesaveinworkstation.
5.FCSSystem
Thebackupwillberunattheendofmonth.
ThebackupfilesaveinFCSserver.
6.ExchangeSystem
ThebackupfilesaveinExchangebackuptape.
FloppyDisk
1.PrinterdriverdiskTwosuit
2.ServerERDdiskOnesuit
EDPManager
Handover:
________________
EDPAssistant
TakeOver:
________________
FinancialController
ApprovedBy:
CD
1.WindowsNTServer(Chinese)Two
2.WindowsNTWorkstation(English)Five
3.Windows95(Chinese)Fifty-nine
4.Windows95(English)One
5.Windows98(Chinese)One
6.MSSQLServer7.0(English)One
7.ArcServer6.5(English)Two
8.MSExchangeServer5.5(English)One
9.CorelDraw8.0(Chinese)One
10.NortonAntiVirusFour
11.NortonPcanywhere8.0One
12.Pcanywhere8.0RemoteuserOne
13.Richwin97forwindowsSeven
14.Ucdos/win7.0One
15.UFERPOne
16.WindowsServer2003EnterpriseEditionFour
17.MSSQLServer2000EnterpriseEditionTwo
18.AdobeAcrobat6.0StandardOne
19.WindowsXPprofessional(Chinese)Fourteen
20.WindowsXPHomeOne
21.Epsonphoto700driveOne
22.EpsonEXIIdriveOne
23.EpsonLQ-1600KIIIOne
24.HPLaserjet1300Two
25.HPLaserjet2300One
HandOver:
Key
1.ThekeyofComputerRoomOne
2.ThekeyofFileCabinetTwo
3.ThekeyofServerCabinetThirty-Four
4.ThekeyofFOServerCabinetFour
OperationManual
1.LodgingTouchOperationManualAsuit
2.SolomonOperationManualAsuit
3.InfrasysOperationManualOne
4.FCSOperationManualOne
5.EatecOperationManualTwo
6.NortonAntivirusOperationManualTwo
7.SymantecsystemcenterOperationManualOne
8.MSSQLServerManualOne
9.RouterOperationManual(QingHua)One
Tools
1.RJ45/11Pro’sKitToolOne
2.RJ45ToolsOne
3.NetworkToolOne
4.CableTesterToolOne
5.ToolsBoxOne
File
1、PreopeningInformationOneFold
2、InfrasysDataEntryFormFiveFolds
3、EDPServiceFormThreeFolds
4、Y2KInformationOneFold
5、FCSTelephoneratechangelistOneFold
6、TheBroadbandandTrainingLogOneFold
7、TheDiamondClubRequestFormOneFold
8、TheCopyofSystemMaintenanceContractOne
9、PurchaseRequestLogOne
10、EDPSystemErrorLogOne
11、QuotationOne
12、EDPFileLocation\\HP_KUNMING_BO\USER\EDP
AdministratorUser&
LodgingTouchF/OServerDomain:
HPKUNMING1ADMINISTRATOR
SOLOMONB/OServerDomain:
HPKUNMINGADMINISTRATOR
LodgingTouchF/OSystemSUPERVISOR
SOLOMONB/OSystemSYSADMIN
EATECCostSystemADMIN
INFRASYSMainServerUNIXROOT
INFRASYSMorrorServerUNIXROOT
INFRASYSSystemPOSADMIN
FCSADMIN
Ome2000PayrollSystemADMIN
UFERP–FixedAssetsADMIN