全国职业院校技能大赛酒店服务赛项中餐宴会摆台项目英语口试题库.docx
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全国职业院校技能大赛酒店服务赛项中餐宴会摆台项目英语口试题库
2017自治区暨全国职业院校技能大赛中职组酒店服务赛项
中餐宴会摆台英语口试题库
情景应答及答题要点：
1.Q:
Asktheguestsiftheyhaveareservationwithyourrestaurant.
A:
Goodevening.Doyouhaveareservation?
2.Q:
Howdoyoucheckupontheguest’snameofthereservation?
A:
Goodevening.Underwhosenamewasyourreservationmade?
3.Q:
Theguestsneedatablefor4,andtheywouldliketodinesomewherequiet.
A:
Verywell.Thiswayplease.Here’sawindowtableforfouroverlookingthelake.It’sveryniceandquiethere.
4.Q:
Canyouexplainthetermsofbreakfastbothforadultsandchildreninthehotel?
A:
Sure,weofferbreakfastattherateof128RMBforeachadult,andit’sfreeofchargeforchildrenunder6.
5.Q:
TheguestswouldlovetotrysomeChinesefood,andtheyaskforyouradviceonwheretohaveadinnerparty.
A:
TheRoseRestaurantofourhotelservesverygoodChinesefood.It’sonthe2ndFloor.
6.Q:
Telltheguesthowtherestaurantwillholdthetableforthedelayedguests.
A:
Usually,weholdthereservedtableforfortyminutesforourguests.So,pleasebesuretoarrivebefore6:
40thisevening.
7.Q:
Greettheguestsandcheckuponthemtoseeiftheyareenjoyingthefood.
A:
Goodevening,iseverythingtoyoursatisfaction?
Areyouenjoyingthefood?
8.Q:
Informtheguestthattherestaurantisfullybookedthisevening,andsuggestthathebookatablethesametimetomorrowevening.
A:
I’msorry.Wearefullybookedthisevening.Howabouttomorrow?
Westillhavesomenicetablesavailablefortomorrowevening.
9.Q:
Askthegueststheirpreferencefortheeggdishes.
A:
Howwouldyouliketheeggsdone,ScrambledEggs,FriedEggsorOmelets?
10.Q:
Asktheguestsifthey’dliketowaitawhileintheloungeuntilthetableisavailable.
A:
Wouldyouliketohaveaseatandrestintheloungeforamoment？
We’llseatyouassoonasthetableisready.
11.Q:
Askthegueststheirpreferenceforfood,Chinese,Western,JapaneseorKorean.
A:
Whichstyleofcuisinewouldyouprefer?
WeserveChinese,Western,JapaneseandKoreanfoodhere.
12.Q:
Whatdoyousaywhileyou’representingthemenutotheguests?
A:
Hereisthemenu.Thewaiterwillbewithyouinamomenttotakeyourorder.
13.Q:
Howdoyouoffertotakeorderfortheguestsintheevening?
A:
Goodevening.MayItakeyourordernow?
/Areyoureadytoordernow?
14.Q:
WhatarethefourmajorChinesecuisinesyou’dintroducetotheguests?
A:
InChina,thereareavarietyoffamouscuisines.ThefourmajoronesareSichuanCuisine,GuangdongCuisine,ShandongCuisineandJiangsu-ZhejiangCuisine.
15.Q:
Howdoyouasktheguesttocheckhisbill?
A:
Here’syourbill.Pleasecheckit.Thefruit.binationisonthehouse.
16.Q:
Howdoyoure.mendthespecialtyoftherestaurant?
A:
Wouldyouliketotryourspecialty?
Itisourchef’sre.mendation,verydeliciousindeed.
17.Q:
Visitthetabletocheckifyourserviceissatisfactory.Informtheguestthelastcoursewillbedessert?
A:
Iseverythingtoyoursatisfaction?
Allthedisheshavebeenservedasthemenugoes,exceptforthedesserttofollow.
18.Q:
You’venoticedthattheguestshaveenjoyedthefoodinyourrestaurantandtheyseemedfullandhappy,yetwithawholedishofRoastDuckuntouched.Willyoudoorsaysomethingtohelp?
A:
Iwillask:
Haveyouenjoyedyourdinner?
WouldyoulikemetopacktheRoastDuckforyoufortakeaway?
19.Q:
Asktheguesthispreferenceforfruitjuice.
A:
Whatkindoffruitjuicewouldyouprefer?
Wehavegrapejuice,kiwifruitjuiceandorangejuice.
20.Q:
Asktheguesthischoiceofthemaincourse.
A:
Whatwouldyoulikeforyourmaincourse?
21.Q:
Asktheguest’schoiceofwine.
A:
WouldyoulikeabottleofredwinetogowithyourSirloinSteak?
22.Q:
Whatdoyousaywhenservingthegueststheirdessert?
A:
Hereisyourdessert.Pleaseenjoy.
23.Q:
Asktheguesthowhewouldlikehissteakprepared.
A:
Howwouldyoulikeyoursteakdone?
Rare,MediumorWell-done?
24.Q:
WhatisthedutyofaFoodandBeverageManager?
A:
AFoodandBeverageManagerisinchargeanddirectstheworkoftheDepartment.
25.Q:
Telltheguesttherestaurantofferspreferentialpricetoregularguests.
A:
Weofferapreferentialpriceof20%discounttotheregularguests.
26.Q:
Asktheguestthewayhewouldliketodecoratethebanquethall.
A:
Howwouldyoulikeustosetupthebanquethall?
Doyouneedsomespecificdecorationforthebanquet?
27.Q:
TelltheguestshowtoappreciatetheartofChinesecooking.
A:
ThecharmofChinesecookingliesinthedelicacyofthedishesintermsofthecolor,theflavorandthetaste.
28.Q:
Whentheguesttellsyoutheyneedmoretimetothinkbeforeordering,howdoyourespond?
A:
Verywell,pleasetakeyourtime.Iwillbebackwithyouinamoment.
29.Q:
TellthegueststhegeneralsequenceofaChinesedinner.
A:
Chinesedinnerusuallystartswithcolddishesandendswithasoup.
30.Q:
Whatdoyousayiftheguestordersadishwhichisnotavailableinyourrestaurant?
A:
I’mafraidwedonotservethisdishinourrestaurant.MayIre.mendthespecialtyoftoday?
31.Q:
Whatdoyoure.mendiftheguestordersafreshwhitewaterfish?
A:
MayIsuggeststeamingthefishtoretainitsfreshness?
32.Q:
Howdoyouaskabouttheguest’spreferenceforbuffetoralacarteservice?
A:
Howwouldyoulikeyourdinnerserved?
Abuffetoranalacarteservice?
33.Q:
Howdoyouaskabouttheguest’spreferenceforsalad?
A:
Whatkindofsaladwouldyouprefer?
WehaveHamSalad,PrawnSalad,andFreshVegetableSalad.
34.Q:
Howdoyourespondtoaguest’s.plimentstoyourservice?
A:
Thankyouforyour.pliments.It’sourgreatestpleasuretobeofservice.
35.Q:
Explaintheservicechargetotheguest’sbill.
A:
Asyoumayhavenoticed,a10%servicechargehasbeenaddedtothetotal.
36.Q:
Whatdoyousayafteraguesthasbroughtaproblemtoyourattention?
A:
Thankyouforbringingthismattertoourattention.Ithelpstoimproveourservice.
37.Q:
Telltheguestwheretopayhisbill.
A:
Youmaypaythebillatthecashier’sdesk.Thiswayplease.
38.Q:
Asktheguestwhatvegetablehe’dliketohavewithhischicken.
A:
WhatvegetablewouldyouliketogowithyourRoastChicken?
39.Q:
Whatdoyousayinseeingofftheguests?
A:
I’mgladyouenjoyed.Thankyoufor.ing!
Good-bye.
40.Q:
Telltheguestwhatexactlyisthedishof“SpaghettiwithLamb”.
A:
“SpaghettiwithLamb”isactuallylambcookedwithherbsandservedwithspaghetti.
41.Q：
Iftheguestwantstomakeareservationwithyourrestaurant,whatinformationdoyouneedtoknow?
A：
Ihavetoconfirmsuchinformationregardingthenameoftheguest,histelephonenumber,thetimeforthereservation,thenumberofgueststobeexpected.
42.Q:
IfaguestwantstotrySichuancuisine,howdoyouhelpthemorder?
A:
Ifyoulike,youcouldtryChongqing-stylehotpot.Itisawonderful.binationofmeat,potato,cabbage,lotusroot,tofu,andmushroominaspicybroth.Itisoneofthemostpopularitemsonourmenu.
43.Q：
Asahostess,what’sthefirstthingyouneedtofindoutwhentheguestarrives?
A：
Ihavetofindoutwhethertheguesthasareservationornot.
44.Q：
WhatwillabartendertelltheguestsaboutMargarita?
A：
AMargaritaisapopularcocktailmadebymixingonepartoftequilaandthreepartsofdrywineandlemon.
45.Q：
Whatwouldyousayiftheguestwantstoknowthebusinesshoursofyourrestaurant?
A：
Weproviderestaurantservicefrom6:
30a.m.to10:
00p.m.everyday.
46.Q：
Howtoensuretheguests’needsaremetwhenseatingthem?
A:
Iwillask:
‘Doyouhaveanypreferenceastowhereyousit?
’
47.Q：
Whatinformationdoyougivewhenintroducingyourrestauranttotheguest?
A：
Iwouldtelltheguestaboutthestyle,thespecialties,thepopulardishes,thebusinesshoursoftherestaurant.
48.Q：
Ifsomeguests.plainthatthereisaguestsmokinginthenon-smokingrestaurant,whatshouldyoudo?
A：
Iwillapologizetotheupsetguestsandremindtheotherguestthatsmokingisnotallowedintherestaurant.Ifhewantstosmoke,he’dbettergotothesmokingareaofthehotel.
49.Q：
Whatwouldyousaywhenyouwanttore.mendsomethingtotheguest?
A：
MayIre.mendthisone,madam?
/MayIsuggestyoutrythisone,sir?
/Wouldyouliketotakealookatthis,Miss?
50.Q：
Whatdoyouneedtodoaftertheguesthasfinishedordering？
A：
IneedtoconfirmeverythingbyrepeatingallthedisheshehasorderedandallrelevantpreferenceshehasmentionedbeforeIleave.
51.Q：
Afteryouhavefinishedtakingorderfortheguests,whatwouldyousay?
A：
Thankyou.Pleasewaitaminute.We’llbebackwithyourordersoon.
52.Q:
Whatdoyousaytocheckupontheguests’needswhenallthedisheshavebeenserved?
A：
Doyouenjoythemeal?
IsthereanythingelseIcandoforyou?
53.Q:
Iftheguest.plainsthatthepancakesarestonecoldandashardasrock.Whatwouldyousay?
A:
I’msorry.Thatshouldneverhavehappened.Pleaseallowustohavethechefprepareanewoneforyouimmediately.
54.Q：
IftheguestwantstotrysomedishesthataretypicallocalspecialtyofSuzhou,buthehasnoideawhattoorder,whatwouldyoure.mendtohim?
A:
Iwillre.mendtheSquirrel-shapedMandarinFish,theQuick-boiledWhiteShrimp,andtheStir-friedShreddedEelwithHotOil.
55.Q:
Whatwouldyousaytotheguestwhenyouarere.mendingyourhousespecialty？
A:
Wouldyouliketotryourhousespecialty?
It’sverypopularamongourguests.
56.Q:
Howdoyourespondtoaguest’s.plaintaboutthedishbeingtoosalty?
A：
Iwillapologizeandsay:
“Letmeorganizeanotherdishforyou”.
57.Q:
Iftheguesttellsyouthathiswife
升级会员 