Service Agreement（共19页）12800字.docx

Service Agreement（共19页）12800字.docx

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ServiceAgreement

　　1.definition.

　　'abc'shallmeanabc（china）electronics,ltd.'customer'shallmeanthecustomernamedintheagreement;and'product'shallcollectivelymeantheequipmentandsoftwarewhichabcandcustomeragreetobeservicedpursuanttothisserviceagreement.suchproductislistedonthefirstpageofthisagreement.

　　2.acceptance.

　　thetermsandconditionssetforthonalltwelvepagesofthisagreementisanoffertopurchaseservicebycustomerwhichshallbecomea

　　serviceagreementwhenacknowledgedinwritingbyabc''sservicedepartment;andthebanking,negotiationorotheruseofanypaymentshallnotconstituteanacceptancebyabc.itisagreedthatserviceshallbeprovidedonlyonthetermsandconditionscontainedinthisagreement.

　　abcshallnotbeboundbytermsandconditionsincustomer''spurchaseorderorelsewhereunlessexpresslyagreedtoinwriting.bothpartiestothisagreementagreethatuponacceptancebyabc''sservicedepartment,abc''sinterestintheagreementisassignedtoabc,inc.（minc）.

　　3.servicedefined

　　abcagreestoprovideserviceforthecustomerfortheproductlistedonthefirstpageofthisagreement.suchproductsshallbeservicedaccordingtothetermsandconditionsonalltwelvepagesofthisagreement（'service'）.theserviceshallbeginandendonthedatessetforthonthefirstpageofthisagreement.abcshallalsoserviceotherproductmanufacturedbyminc.orminc''ssubsidiariesandpurchasedbycustomerduringthetermofthisagreementonthesametermsandconditionssetforthinthisagreementatthethencurrentservicefeesforsuchproduct.upondeliveryofsuchotherproducttocustomer,servicefeesforserviceofsuchotherproductshallbeaddedtothebillingcyclefollowingexpirationofthelaborwarrantyonsuchotherproduct.intheeventofloss,damage,theftorremovalfromserviceofanyproduct,customershallimmediatelyreporttheloss,damage,theftorremovalinwritingtoabc.inthisevent,customer''sobligationtopayservicefeeswithrespecttoanysuchproductshallterminateattheendofthemonthinwhichabcreceivessuchwrittenreport.

　　mobileproductshallberemovedandreinstalledindifferentvehiclesatcustomer''srequestfortheservicefeeineffectatthetimeofcustomer''srequest.

　　thisagreementdoesnotincludeserviceofanytransmissionline,antenna,towerortowerlighting,unlesssuchworkisdescribedonthefirstpageofthisagreement.serviceshallincludethelaborandpartsrequiredtorepairproductwhichhasbecomedefectivethroughnormalwearandusage.thisdoesnotincludeconsumableandtheirinstallation.servicedoesnotincludetherepairorreplacementofproductwhichhasotherwisebecomedefective,including,butnotlimitedto,damagecausedbyaccidents,physicalorelectronicabuseormisuse,actsofgod,firesorothercasualty.serviceperformedfornon-coveredrepairsshallbebilledatabc''sabovecontractrateapplicableforsuchservice.

　　productundercontractmustbemaintainedinenvironmentalconditionsassetforthintheproductspecificationsanddamageresultingfromenvironmentalconditionsnotconformingtothespecificationsisnotcoveredbythisagreement.

　　wheretelephonelinesandproductareusedinconjunctionwithabcmaintainedproduct,abcshallhavenoobligationorresponsibilityforsuchtelephonelinesorproductbutshall,uponrequest,assistthetelephonecompanyinrepairingsuchuponpaymentattheappropriateabovecontractrate.

　　customershallindicateonthefirstpageofthisagreementanyproductwhichisintrinsicallysafesothatappropriatepartsandproceduresmaybeusedtomaintainsuchstatus.

　　attheexpirationoftwelve（12）monthsafterthecommencementofservicehereunder（oranytimethereafter）,ifproductcannotinabc''sopinionbeproperlyoreconomicallyrepaired,because（butnotlimitedto）excessivewear,deteriorationorunavailabilityofparts,abcatitssoleoption,uponthirty（30）dayspriorwrittennoticetocustomersentbycertifiedmail,mayeither:

（1）removesuchproductfromthisagreement;or

（2）mayincreasethepricetoservicesuchproduct.customershallhavethirty（30）daysfromreceiptofnoticeofpriceincreasetoobjecttosuchincrease.ifcustomerproperlyobjectstosuchincrease,abcshallthenhavetheoptiontoremovesuchproductfromcoveragebythisagreement.customer''sobligationtopayservicefeeswithrespecttoproductremovedfromthisagreementshallterminateattheendofthemonthduringwhichsuchproductisremoved.

　　theproductshallbeservicedbyabcinaccordancewiththefollowingstandards:

（i）abcpartsorpartsequalqualityshallbeused;（ii）theproductshallbeservicedatlevelssetforthinabc''sproductmanuals;and（iii）routineserviceproceduresprescribedfromtimetotimebyabcforitsproductshallbefollowed.

　　5.timeandplaceofservice.

　　serviceshallbedoneatthelocationspecifiedonthefirstpageofthisagreement.whereserviceistobeperformedatthelocationoftheproduct,customershallfurnishshelter,heat,lightandpowerattheselocations,customershallnotifyabcimmediatelyofproductfailure,allowabcfullandfreeaccesstotheproduct,andcooperatefullywithabcinabc''sservicingoftheproduct.waiverofliabilitybyabcagainstcustomerorotherrestrictionsshallnotbeimposedbycustomerasasiteaccessrequirement.customershallallowabcfullandfreeaccesstotheproduct.customershallallowabctousenecessarymachines,communications,facilities,featuresandotherproduct（exceptasnormallysuppliedbyabc）atnocharge.mobilesandremovableproductshallbedeliveredbycustomertotheabcservicecenterindicatedonthefirstpageofthisagreement.

　　hoursofserviceunderthisagreementshallbethenormalworkinghours,excludingholidays,ofabc''sservicecenterunlessotherwiseindicatedonthefirstpageofthisagreement.

　　6.payment/taxes.

　　eachpaymentisdueonorbeforethedatesetforthonthefirstpageofthisagreement.abcmayterminatethisagreementbygivingcustomerten（10）daysnoticebycertifiedmailifcustomerdefaultsinitspaymenttoabc.customershallreimburseabcforallpropertytaxes,salesandusetaxes,excisetaxes,andthetaxesorassessmentsnoworhereafterimposedbyauthorityofanynationalorlocallaw,ruleorregulationwithrespecttotheserviceoftheproductexceptincometaxesorotherlegallyreimbursabletaxesofabc.

　　7.righttosubcontract.

　　abcshallhavetherighttosubcontractinwholeorinparttheservicecalledforbythisagreement.abcshallnotifycustomerofthenameandaddressofeachsubcontractor.

　　8.revisionoffees.

　　priortoananniversaryofthe'expirationdate'indicatedonthefirstpageofthisagreement,abcmayrevisetheservicefeessetforthonthefirstpageofthisagreementbygivingcustomerwrittennoticeoftheamountoftheincreaseatleastsixty（60）daysinadvanceofthatanniversarydate.uponreceiptofanysuchnotice,customermayterminatethisagreementontheexpirationdateoranyanniversaryofituponthirty（30）dayspriorwrittennoticetoabcsentbycertifiedmailtotheaddressindicatedinthisagreement;otherwisethenewfeesshallbecomeeffectiveontheanniversarydate.intheeventofsuchtermination,allaccruedandunpaidchargesshallbedueandpayableimmediatelyupontermination.

　　9.automaticrenewal.

　　aftertheexpirationdateindicatedonthefirstpageofthisagreement,thisagreementshallcontinueforsuccessiveadditionalperiodsofoneyear,providedthateitherabcorcustomermayterminatethisagreementontheexpirationdateoranyanniversaryofituponthirty（30）dayspriorwrittennoticetotheotherpartysentbycertifiedmailtotheaddressindicatedinthisagreement.

　　10.interruptionofservice.

　　customershallnotifytheservicingagencyintheeventofthefailureofanyproduct.iftheservicingagencyfailstorepairtheproductwithinareasonabletime,customershallnotifytheabcofficedesignatedbyabc.aftersaidnoticefromcustomertotheservicingagencyandtotheabcofficedesignatedbyabc,abcshallbeliableforanyinterruptionorinterferenceaffectingtheuseortransmissionthroughtheproductmaintainedtotheextentofaprorataallowancebasedonthemonthlyservicefeeforthetimesuchinterruptionorinterferenceisattributabletothefaultofabcoritssubcontractor.abcdoesnotassumeandshallhavenoabilityunderthisagreementforfailuretoprovideordelayinprovidingservicefortheproductduedirectlyorindirectlytocausesbeyondthecontrolofabc,including,butnotrestrictedto,actsofgod,actsofthepublicenemy,actsoftheprc,theunitedstates,anystate,territoryoftheunitedstates,oranypoliticalsubdivisionoftheforegoing,orthedistrictofcolumbia,actsoffailuretoactofthecustomer,itsagents,employeesorsubcontractors,fires,floods,casualty,epidemics,quarantinerestrictions,strikes,freightembargoes,andunusuallysevereweatherconditionsordefaultsofabcsubcontractorsduetoanysuchcauses.

　　11.warrantylimitations.

　　exceptasspecifiedinthisagreement.abcdisclaimsallwarranties,expressorimplied,including,withoutlimitation,theimplied

　　warrantiesofmerchantabilityandfitnessforaparticularpurpose.innoeventshallabcbeliableforincidentalorconsequentialdamagestothefullextentsuchmaybedisclaimedbylaw.

　　12.srrcormptandothergovernmentmatters.

　　althoughabcmayassistinpreparationofthesrrcormptlicenseapplication,customerissolelyresponsibleforobtaininganylicensesor