Unit 1 Workplace Manners.docx
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Unit1WorkplaceManners
Unit1WorkplaceManners
课题：
WorkplaceManners常用英语及对话练习训练
课时：
四课时
教学目标、教学重点教学方法：
语言知识目标：
UnitGoals
Learnersshouldbeableto
◆understandcustomerrequests
◆talkabouthowtosatisfypassengerneeds
◆readaboutproperworkplacemanners
◆writeaboutofficemanners
语言技能目标：
听——学生能够听懂workplacemanners常用用语。
说——学生能够使用准确的workplacemanners常用用语。
读——学生能够读懂介绍正在实行的动作或行为相关的文章。
学习策略：
学生能够将动词词组与名词词组实行准确的搭配。
文化意识：
学生能够了解英语中workplacemanners常用的习惯用语
情感态度：
学生能够了解和准确使用英语与他人通电话。
第一课时
教学步骤：
Stepone：
Lead-in
Doyouknowtheirworkplace?
Match
restauranthospitaloffice
shopplanehotel
Ahotelreceptionistworksina______.
Flightattendantsworkona______.
Astorecashierworksina_____.
Waitersandwaitressesworkina_________.
Anurseworksina__________.
Anofficeclerkworksinan__________.
Chefsworkina
__________.
Asalesgirlworksina__________.
Listening&Speaking
StepTwo：
Listening1
Listenandnumberthepictures.
（3）
（1）（4）
（2）
script
1.Goodmorning,RoseHotel.MayIhelpyou?
2.Goodafternoon,ladiesandgentlemen.Welcomeaboard.
3.Pleaseenjoyyourmeal.
4.Thankyouforshoppingwithustoday.
StepThree：
Dialogue1
WhatCanIDoforYou?
（Asalesgirlisservingacustomerinashoppolitely.）
Salesgirl：
Goodmorning,madam.WhatcanIdoforyou?
Customer：
Yes,I’mlookingforadressinsize36.
Salesgirl：
Howaboutthisblueone?
Customer：
Thecolorisnice,butIprefersilver.
Salesgirl：
Sorry,madam,wedon’thavetherightsizeinsilver.Butifyouleaveyourphonenumber,I’llgetintouchwithyou.
（Thesalesgirltakesapentowrite.）
Customer：
OK.Thankyouforyourhelp.
Salesgirl：
Youarewelcome.
1、Listeningthetype
2、Followtheradio
3、Classactivity
4、Explainthedialogue
重点词汇和句型
1.WhatcanIdoforyou?
MayIhelpyou?
IsthereanythingIcandoforyou?
CanIhelpyou?
2.Howaboutthisblueone?
how/whatabout+sth./doingsth?
3.Iprefersilver.
prefer
like/enjoy/love---------prefer---------favorite
4.getintouchwith
5、Groupgames
Stepfour：
RolePlay
Practicethedialoguebyusingthepicturesbelowonpage10andseeifyoucansaymore.
第二课时
Stepone：
WordsandExpressions
welcomev.欢迎
aboardadv.上飞机（船或车）
chefn.厨师
customern.顾客
politelyadv.礼貌地
dressn.服装；连衣裙；女服
sizen.尺码
preferv.更喜欢
silvern.银色
touchn.接触
pillown.枕头
medicinen.药
headphonesn.耳机
blanketn.毯子
momentn.片刻
passengern.乘客
fruitn.水果
juicen.汁
thirstyadj.口渴
getintouchwith与⋯取得联系
flightattendant空中乘务员
bytheway顺便说一下
Steptwo：
Listening2
Tickwhatthepassengerneeds
123
□coffee□magazine□pillow
□water□newspaper□medicine
□Cola□headphones□blanket
script
1.A:
Excuseme.MayIhavesomewater,please?
B:
Yes,sir.Justamoment.
2.A:
DoyouhaveanyEnglishmagazines?
B:
Yes,sir.I’llbringoneforyourightnow.
3.A:
Ifeelcold.CanIhaveablanket,too?
B:
There’sablanketontheseat.
A:
Oh,sorry.Ididn’tseeit.
B:
Nevermind.Ifyouhaveotherrequestslater,pleasepressthecallbuttonandI’llcome.
Stepthree：
Dialogue2
MayIHaveaCupofCoffee,Please?
（Aflightattendantisservingapassenger.）
Flightattendant:
MayIhelpyou,sir?
Passenger:
I’dlikesomethingtodrink.
Flightattendant:
Certainly.Wehavetea,coffee,fruitjuice,Colaandwater.
Passenger:
I’dliketohaveacupofcoffee.
Flightattendant:
Yes,sir.I’llbringitforyou.
Passenger:
Bytheway,canIhaveapillowandablanket?
Flightattendant:
Ofcourse.
Passenger:
Thanks.
1、Listeningthetype
2、Followtheradio
3、Classactivity
4、Explainthedialogue
Stepfour：
RolePlay
Practicethedialoguebyusingthepicturesbelowonpage12andseeifyoucansaymore.
A:
CanIhelpyou,Madam?
B:
Ifeelalittle______.CanIhavesome______?
A:
Yes,sir.Hereyouare.
B:
Thanks.
A:
CanIhelpyou,Madam?
B:
Ifeelalittle______.CanIhavesome______?
A:
Yes,sir.Hereyouare.
B:
Thanks.
第三课时Reading
Pre-readingActivity
Haveadiscussionwithyourpartnerandticktherightworkplacemanners.
□wearbeautifulclothes□greetcustomerswithasmile
□befriendlytocustomers□followcustomerseverywhere
□makephonecallsatanytime□bepatientandkeepsmiling
WordsandExpressions
workplacen.工作场所
mannern.举止
wearv.穿
greetv.问候
friendlyadj.友善的
followv.跟随
everywhereadv.到处
patientadj.有耐心的
helpfuladj.有帮助的
visitv.拜访
interestedadj.感兴趣的
sharev.分享
tipn.提示
issuev.分配；发给
contactn.接触
patientlyadv.耐心地
dealv.处理
complaintn.投诉
efficientlyadv.高效地
personaladj.私人的
whileadv.当⋯时候
arguev.争吵
beinterestedin对⋯感兴趣
nametag名称标签
share...with与⋯分享
arguewithsb与某人争论
Text
GoodMannerswithCustomers
erveyourcustomersinafast,friendlyandhelpfulmannerandtheywillvisityouagain.Ifyouareinterestedinsharingthisexperiencewithus,herearesomegoodtips:
●Wearcleancompany-issuedclothesandanametag;
●Greetandserveeachcustomerwithasmileandmakeeyecontact;
●Listentocustomerscarefullyandanswereachquestionpatiently;
●Dealwithcomplaintshelpfullyandefficiently;
●Nevermakeanypersonalphonecallswhileserving;
●Nevertrytoarguewithcustomers;
●Say“Thankyouforcoming.”whencustomersleave.
MatchandDiscuss
MatchBwithCandthendiscussdosanddon’tsinservingcustomers
ABC
Dos
wear
customers
listento
anametag
make
carefully
Don’ts
make
personalcalls
arguewith
eyecontact
TrueorFalse
Tickthecorrectanswersaccordingtowhatyoureadinthetext.
TF
□□1.Servingcustomersonlyinafastwaycanmakethemvisitagain.
□□2.Wearcompany-issuedclothesandanametagwhenservingcustomers.
□□3.Greeteachcustomerwithasmile.
□□4.Don’tmakepersonalphonecallswhileservingcustomers.
□□5.Arguewithcustomersifyoufeelyouareright.
Writing
WriteaboutLinda’sfirstdayatacustomerservicecenter.Besuretousethefollowingwordsinyourwriting:
company-issuedclothes;smile;eyecontact;dealwithcomplaint;saygood-byetocustomers.
TodayisLinda’sfirstdaytoworkinanoffice.
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________
第四课时单元总结
LanguageinUse
PartI.Spell
Spelloutthemissingwords.Thefirstletterofthewordsisalreadygiven.
1234
1Bettyisafriendlyr__________inasmallhotel
2Annisahappyc___andshealwayssmiles.
3Tomismakingac________atthefrontdesk
4Susanalwayss____scustomerswithasmile.
5678
5MrWhiteiswearingan______onhissuit.
6Thereceptionistsg____thecustomerwithasmile.
7We’dbetternota____withourworkmates.
8Thesupermarketc______isstandingbehindthedesk.
PartIII.Speak
Speakout.Inpairs,practicethedialoguebyusingthepicturesbelow.Seeifyoucansaymore.
A:
Today’smealiseither__________or__________.Whatwouldyoulike,sir?
B:
__________,please.
A:
Hereyouare.
B:
Excuseme.IwonderifIcanhaveanotherportionof__________.
A:
Sure.Enjoyyourmeal.
ProblemSolving
Part1
Youareashopassistantinadepartmentstore.AcustomerwantstobuyaT-shirtforherson.Pleasehelpherout.Usethepicturesbelowasahelp.
Shopassistant:
Goodafternoon,Madam.____________________?
Customer:
Yes,I’dliketobuyaT-shirtformyson.
Shopassistant:
Oh,Isee.What’shissize?
Customer:
SizeM.
Shopassistant:
Howabout______________?
Customer:
Idon’tlikethecolor,andit’soutoffashion.
Shopassistant:
Howabout______________?
Customer:
Thestyleisgood,butthecoloristoobright.
Oh,thatgreenonelooksnice.Doyouthinkso?
Shopassistant:
Yes,I__________.
Customer:
Howmuchisit?
Shopassistant:
75yuan.
Customer:
I’lltakeit.Here’sthemoney.
Shopassistant:
Thankyou____________________.
Part2
Youareaflightattendant.Passengersontheplanewillhavemanydifferentrequests.Tryyourbesttomeettheirneedspolitelyandpatiently.
Conversation1
F:
MayIhelpyou,sir?
P:
I’dlikesomethingtodrink.
F:
Sure!
Wehave_____________________.
P:
Acupoftea,please.
F:
___________________.
Conversation2
F:
MayIhelpyou,sir?
P:
Myheadphonesdon’tworkwell.
Couldyouhelpmeadjustthem?
F:
Ofcourse!
I’ll__________.
P:
Thanks.
Conversation3
F:
MayIhelpyou,sir?
P:
Ifeelalittlecold.MayIhaveablanket?
F:
Yes,sir.____________________.
P:
Bytheway,I’dlikeaglassoforangejuice.
F:
____________.
ExtendedActivities
WorkplaceManners
（MaryandLindaaretalkingaboutworkplacemanners.）
Mary:
I’malittlenervous,Linda.Ialmostforgetwhattodo.
Linda:
Don’tworry.Letmesee.Youwearacleancompany-issuedshirtandanametag.Excellent!
Mary:
Thankyou.What’snext?
Linda:
Greeteverycustomerwithasmileandmakeeyecontactwiththem.
Mary:
ThenImayaskthemwhatIcandoforthem.
Linda:
Ofcourse.Andyoushouldbepatientandpoliteallthetime.
Mary:
Yes,Iremember,neverarguewithcustomers.
Linda:
That’sright.Trytokeepou
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