安徽省职业院校技能大赛中职组酒店服务赛项英语口试题库.docx
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安徽省职业院校技能大赛中职组酒店服务赛项英语口试题库
英语口试题库
一、中餐宴会摆台与服务部分情景应答及答题要点：
1.Q:
Asktheguestsiftheyhaveareservationwithyourrestaurant.
A:
Goodevening.Doyouhaveareservation
2.Q:
Howdoyoucheckupontheguest’snameofthereservation
A:
Goodevening.Underwhosenamewasyourreservationmade
3.Q:
Theguestsneedatablefor4,andtheywouldliketodinesomewherequiet.
A:
Verywell.Thiswayplease.Here’sawindowtableforfouroverlookingthelake.It’sveryniceandquiethere.
4.Q:
Canyouexplainthetermsofbreakfastbothforadultsandchildreninthehotel
A:
Sure,weofferbreakfastattherateof128RMBforeachadult,andit’sfreeofchargeforchildrenunder6.
5.Q:
TheguestswouldlovetotrysomeChinesefood,andtheyaskforyouradviceonwheretohaveadinnerparty.
A:
TheRoseRestaurantofourhotelservesverygoodChinesefood.It’sonthe2ndFloor.
6.Q:
Informtheguestthattherestaurantisfullybookedthisevening,andsuggestthathebookatablethesametimetomorrowevening.
A:
I’msorry.Wearefullybookedthisevening.HowabouttomorrowWestillhavesomenicetablesavailablefortomorrowevening.
7.Q:
Askthegueststheirpreferencefortheeggdishes.
A:
Howwouldyouliketheeggsdone,ScrambledEggs,FriedEggsorOmelets
8.Q:
Askthegueststheirpreferenceforfood,Chinese,Western,JapaneseorKorean.
A:
WhichstyleofcuisinewouldyoupreferWeserveChinese,Western,JapaneseandKoreanfoodhere.
9.Q:
Howdoyouoffertotakeorderfortheguestsintheevening
A:
Goodevening.MayItakeyourordernow/Areyoureadytoordernow
10.Q:
Howdoyouasktheguesttocheckhisbill
A:
Here’syourbill.Pleasecheckit.Thefruitcombinationisonthehouse.
11.Q:
Visitthetabletocheckifyourserviceissatisfactory.Informtheguestthelastcoursewillbedessert
A:
IseverythingtoyoursatisfactionAllthedisheshavebeenservedasthemenugoes,exceptforthedesserttofollow.
12.Q:
Asktheguesthispreferenceforfruitjuice.
A:
WhatkindoffruitjuicewouldyoupreferWehavegrapejuice,kiwifruitjuiceandorangejuice.
13.Q:
Asktheguest’schoiceofwine.
A:
WouldyoulikeabottleofredwinetogowithyourSirloinSteak
14.Q:
Whatdoyousaywhenservingthegueststheirdessert
A:
Hereisyourdessert.Pleaseenjoy.
15.Q:
Asktheguesthowhewouldlikehissteakprepared.
A:
HowwouldyoulikeyoursteakdoneRare,MediumorWell-done
16.Q:
WhatisthedutyofaFoodandBeverageManager
A:
AFoodandBeverageManagerisinchargeanddirectstheworkof
theDepartment.
17.Q:
TellthegueststhegeneralsequenceofaChinesedinner.
A:
Chinesedinnerusuallystartswithcolddishesandendswithasoup.
18.Q:
Whatdoyourecommendiftheguestordersafreshwhitewaterfish
A:
MayIsuggeststeamingthefishtoretainitsfreshness
19.Q:
Howdoyouaskabouttheguest’spreferenceforbuffetoralacarteservice
A:
HowwouldyoulikeyourdinnerservedAbuffetoranalacarteservice
20.Q:
Howdoyouaskabouttheguest’spreferenceforsalad
A:
WhatkindofsaladwouldyoupreferWehaveHamSalad,PrawnSalad,andFreshVegetableSalad.
21.Q:
Howdoyourespondtoaguest’scomplimentstoyourservice
A:
Thankyouforyourcompliments.It’sourgreatestpleasuretobeofservice.
22.Q:
Telltheguestwheretopayhisbill.
A:
Youmaypaythebillatthecashier’sdesk.Thiswayplease.
23.Q:
Asktheguestwhatvegetablehe’dliketohavewithhischicken.
A:
WhatvegetablewouldyouliketogowithyourRoastChicken
24.Q:
Whatdoyousayinseeingofftheguests
A:
I’mgladyouenjoyed.Thankyouforcoming!
Good-bye.
25.Q:
Telltheguestwhatexactlyisthedishof“SpaghettiwithLamb”.
A:
“SpaghettiwithLamb”isactuallylambcookedwithherbsandservedwithspaghetti.
26.Q:
Asahostess,what’sthefirstthingyouneedtofindoutwhentheguestarrives
A:
Ihavetofindoutwhethertheguesthasareservationornot.
27.Q:
WhatwillabartendertelltheguestsaboutMargarita
A:
AMargaritaisapopularcocktailmadebymixingonepartoftequilaandthreepartsofdrywineandlemon.
28.Q:
Whatwouldyousayiftheguestwantstoknowthebusinesshoursofyourrestaurant
A:
Weproviderestaurantservicefrom6:
30.to10:
00.everyday.
29.Q:
Whatinformationdoyougivewhenintroducingyourrestauranttotheguest
A:
Iwouldtelltheguestaboutthestyle,thespecialties,thepopulardishes,thebusinesshoursoftherestaurant.
30.Q:
Whatwouldyousaywhenyouwanttorecommendsomethingtotheguest
A：
MayIrecommendthisone,madam/MayIsuggestyoutrythisone,sir/Wouldyouliketotakealookatthis,Miss
31.Q:
Afteryouhavefinishedtakingorderfortheguests,whatwouldyousay
A:
Thankyou.Pleasewaitaminute.We’llbebackwithyourordersoon.
32.Q:
IftheguestwantstotrysomedishesthataretypicallocalspecialtyofSuzhou,buthehasnoideawhattoorder,whatwouldyourecommendtohim
A:
IwillrecommendtheSquirrel-shapedMandarinFish,theQuick-boiledWhiteShrimp,andtheStir-friedShreddedEelwithHotOil.
:
Whatwouldyousaytotheguestwhenyouarerecommendingyourhousespecialty
A:
WouldyouliketotryourhousespecialtyIt’sverypopularamongourguests.
34.Q:
Howdoyourespondtoaguest’scomplaintaboutthedishbeingtoosalty
A:
Iwillapologizeandsay:
“Letmeorganizeanotherdishforyou”.
35.Q:
Iftheguesttellsyouthathiswifeisavegetarian,whatwouldyousay
A:
Wedoservedeliciousvegetarianfoodinourrestaurant.ActuallytheTofudishesareverypopularamongtheguests.
36.Q:
Ifaguestwonderswhetherhecouldsmokeatthebar,whatwillyouprobablysay
A:
Iwillsay“I’msorry.Butsmokingisnotallowedanywhereinsidethebar.”
37.Q:
Whatwouldyouaskwhentheguestorderswhisky
A:
Iwillask“Doyouwantitstraightuporontherocks”
38.Q:
WhatisthedutyofanExecutiveChef
A:
AnExecutiveChefdecidesontheitemsonthemenus,andcoordinatesthepreparationofthefoodandbeverage.
39.Q:
Whatwillyoudowhentheguesttellsyouthatthere’samiscalculationinthebill
A:
Iwillcheckwiththeguestcarefully.Ifthereisamistake,Iwillapologizeandthenbringthebillbacktothecashier’sdesktocorrectit.
40.Q:
Whatwouldyouaskiftheguestwantstosettlehisbill
A:
HowwouldyouliketopayIncash,bycreditcard,orroomcharge
41.Q:
Howdoyoumakesureofthenumberofpeopleinthedinnerparty
A：
Howmanypeoplearethereinyourparty
42.Q:
Howdoyouasktheguestswhoispayingforthedinner
A:
Doyouwantseparatedbillsorjustonesinglebill/MayIknowwhoispaying,please
43.Q:
Howdoyouaskthegueststotaketheirseats
A:
Wouldyoupleasetakeyourseats
44.Q:
Whatdoyouasktoseeiftheguestwouldliketohaveanaperitifbeforeordering
A:
Wouldyoulikeanaperitifbeforeyouorder/Doyoucareforadrinkbeforeyouorder
45.Q:
Iftheguestcomplainsthatthesoupiscold,whatshouldyoudo
A:
Iwillapologizetotheguestandpromisetoreturnthesouptothechefimmediatelyandgetafreshhotbowlofsoupfortheguest.
46.Q:
Whatquestionwouldyouaskfurtherwhentheguestorderscoffee
A:
Wouldyoulikeyourcoffeeblackorwhite/Wouldyoulikeyourcoffeewithcreamormilk
47.Q:
Whatarethefivemainkindsofrestaurantservices
A:
Therearemainly5kindsofrestaurantservices.Theyaregueridonservice,silverservice,plateservice,buffetserviceandtakeawayservice.
48.Q:
What’sthestandardofexcellenceforrestaurantserviceinadeluxehotel
A:
Therestaurantserviceinadeluxehotelisexpectedtobefast,polite,veryprofessionalandoftopquality.
49.Q:
Telltheguestsaboutthechoicestheyhaveformaincourse.
A:
WhatwouldyouliketohaveformaincourseWehaveSirloinSteak,RoastLamb,GrilledPrawnsandScallopswithGingerSauce.
50.Q:
Askandseeiftheguestswouldliketohavesomethingfordessert.
A:
Whatwouldyoulikefordessert/WhatshallIbringyoufordessert
二、客房中式铺床部分情景应答及答题要点：
1.Q:
Howdoyourespondifaguestwantstobuysomethingnicetotakebacktohislittlegirl
A:
Iwillrecommendthehotelgiftshoptotheguest.Andiftimepermits,Iwillrecommendthelocalmarkettohimaswell.
2.Q:
Youcometomakeuproomforaguest,buthetellsyouthatheprefersitlaterbecauseheisbusydoingsomepaperwork,whatwillyousay
A：
Iwillsay:
That’sallright.Iwillcomebacklater.Whattimewoulditbeconvenientforyou,sir
3.Q:
Whatwillyoudoiftheguestsaysthatshewantstouseherhairdryer,butit’s110volts
A:
IwilltelltheguestthattheelectricalvoltageinChinais220volts.AndIwillsend
heratransformerorahairdryerfor220volts.
4.Q:
Whatwillyousayiftheguesttellsyouthetemperatureintheroomisnotagreeable
A:
Don’tworry.Iwilladjusttheair-conditioningforyou.
5.Q:
Iftheguestcomestoyouandsayshecan’topenthedoorwiththekeytohisroom,whatwillyoudo
A:
Iwillgoandhaveacheckwithhim,andhelptohavehiskeychangedifnecessary.
6.Q:
TrytointroducethedifferenttypesandstylesofroomsinthehoteltoMr.Bellowswhoismakingareservationoverthephone.
A:
Whatkindofroomwouldyoulike,Mr.BellowsWehavesinglerooms,doublerooms,suitesanddeluxesuitesinJapanese,British，Roman,Frenchandpresidentialstyles.
7.Q:
Aguesttellsyouthatheisattendinganimportantconference,andwantstohavehissuitdry-cleanedassoonaspossible.Whatwillyoudotohelp
A:
Iwillsuggestthathetaketheexpresslaundryservice.Ther
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