Unit 1 Meeting Customers.docx

Unit 1 Meeting Customers.docx

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Unit1MeetingCustomers

Unit1MeetingCustomers

TeachingObjectives

1.Todevelopthestudents’listeningskill.

2.Totrainthestudents’abilitytograsptheknowledgeabouthowtogreetcustomers,introduceoneselfandintroduceeachother,etc.

3.Togivethestudentsmorechancestotalkaboutsomethinginrelationtowhattheyhaveheardonthetape.

4.Todevelopthestudentsspeakingskill.

Theimportantanddifficultpoints

Tofamiliarizethestudentswithhowtousethelanguagetheylearntopracticetheactivitiesinrelationtogreetingcustomersandintroducingoneselfaswellasintroducingeachother,etc..

TeachingTime

4课时（180分钟）

Teachingsteps:

Lead-in

1）Askthestudentstodiscusstheirpersonalexperiencewiththeirpartnersabouthowtoopentheremarkswhentheymeetastrangerorafriendoftheirs.

2）Choosetwoorthreestudentstotelltheclasstheirexperience.

3）Givethestudentssomepicturesortherealthingsinrelationtotheairportandtheofficetolearnthenewwordsandexpressionsinthisunit.

Theimportantwordsandthephrases:

flightn.航班；飞行servicen.服务

lobbyn.（酒店的）大堂，大厅salesmanager销售部经理

onboard在飞机（车、船）上generalmanager总经理

pickup接某人introducev.介绍

colleaguen.同事luggagen.行李

managev.管理；处理considerateadj.周到的，体贴的

MarketingManager市场部经理possibleadj.有可能的

takeastroll散步

4）Askthestudentstodiscussthelead-inactivityintheirbooks.

1-1MeetingaNewCustomerattheAirport

Teachingobjective

Thispartisdesignedtomakethestudentslearnhowtointroduceoneselftostrangersandgraspthewordsandexpressionsabouttheairportandtheoffice.

1.Pre-listeningtasks

Howdoyouintroduceyourselftostrangers?

Askthestudentstodiscusswiththeirpartnerandchoosetheproperexpressionsfromthefollowingsentences.

I’mgladtomeetyou.

MynameisZhangLi.

I’mMr.Smith’ssecretary.

YoumustbeMr.YoungfromLondon.

Allowmetointroducemyself.

Idon’tthinkwe’vemet.I’mAllenGreen.

2.While-listeningtasks

1）Askthestudentstoreadthechoicesinthisexercisesandmakeguessesaboutwhatquestionsaregoingtobeaskedbeforetheylistentothedialogue.

2）Playthedialogueonceandletthestudentsgetthemainideaofthematerial.Andthentheteacherexplainsthedifficultlanguagepoints.

3）PlaythedialoguetwiceandletthestudentsdoTask2.

4）PlaythedialoguethreetimesandletthestudentsdoTask3.

5）Playthedialogueanothertimesandletthestudentslistenandrepeatafterthetape.

3.Post-listeningtask

1）DoTask4&5（practicethesentenceswiththeirpartners）.

2）Givethestudentstimetomakeasimilardialogueanddoroleplaywiththeirpartners.

3）Checkthestudents’work.（Asksomestudentstodoroleplayinfrontoftheclass.）

Task1Howdoyouintroduceyourselftostrangers?

Discusswithyourpartnerandchoosetheproperexpressionsfromthefollowingsentences.

I’mgladtomeetyou.

MynameisZhangLi.

I’mMr.Smith’ssecretary.

YoumustbeMr.YoungfromLondon.

Allowmetointroducemyself.

Idon’tthinkwe’vemet.I’mAllenGreen.

Task2Listenandchoose.

1.WhereisMr.Andersonfrom?

A.London.B.NewYork.C.Tokyo.

2.WhatisLiJian’sposition（职位）inhiscompany?

A.GeneralManager.B.Salesman.C.SalesManager.

3.HowmanytimeshasMr.AndersonbeentoChina?

A.Once.B.Twice.C.Threetimes.

4.Whenwilltheymeetforthedinnerintheevening?

A.5p.m.B.6p.m.C.7p.m.

Task3WhatdoesLiJiansaytointroducehimself?

Listenagainandwritedowntheexpressions.

Excuseme.YoumustbeMr.AndersonfromNewYork.I’mtheSalesManagerof

MinfengCompany.MynameisLiJian.

Task4Learntheusefulsentencesandpractizewithyourpartner.（Omitted）

1.Youmustbefrom

2.Iamtheof

meetmeattheairport.

helpmewithmybaggage.

givemetheadvice.

…

3.It’sveryniceofyouto

Task5Supposeyouareoneofthepersonsinthefollowingcards.Introduceyourselftoyourcustomer.（Omitted）

6.Roleplay.

A—SalesManagerofJinshanCompany

B—AnAmericancustomerwhocomestoChinaforthefirsttime

AmeetsBattheairport.

TeachingObjective

1-2IntroducingaColleague

Inthispart,weshouldtraintheSs’abilitiestograspimportantdetailsofintroducingeachother.

Teachingsteps

1.Pre-listeningtasks

1）AskthestudentstoreadthequestionsinTask1andmakeguessesaboutthesituationaldialoguebeforetheylistentothedialogue.

2）TheteachercangivethestudentssomekeywordsandsentenceslistedinNewWordsandExpressionsandnotestohelpthestudentstoformthesituationaldialogue.

2.While-listeningtasks

1）PlaythedialogueandaskthestudentstofocustheirattentiononthequestionsinTask1,andthendoTask1.

2）PlaythedialogueagainandthestudentsdoTask2.

3）Playthedialoguethethirdtimesandaskthestudentstorepeatthesentencesafterthetape.

3.Post-listeningtasks

1）AskthestudentstodoTask3inpairs.

2）GivethestudentssomeminutestomakeadialoguewiththeirpartnersaccordingtotheinformationgiveninTask4.

3）Askthestudentstodoroleplayinfrontoftheclass.

Task1LiJianandZhangShanmeetMr.Blackattheairport.Listenandanswerthefollowingquestions.

1.HowdoMr.LiandMr.Blackgreeteachother?

Li:

Goodmorning,Mr.Black.WelcomebacktoChina.

Black:

Goodmorning,Mr.Li.Howareyoudoing?

2.HowdoMissZhangShanandMr.Blackgreeteachother?

Black:

It’sverynicetomeetyou,MissZhang.

Zhang:

Nicetomeetyou,too,Mr.Black.I’veheardalotaboutyou.

Task2Listenandchoose.

1.What’sZhangShan’sposition?

A.SalesManager.B.GeneralManager.C.MarketingManager.

2.WhocarriesMr.Black’sluggageatlast?

A.Mr.Black.B.Mr.Li.C.MissZhang.

3.Whatwilltheydofirst?

A.Gotothecompany.B.Walkaround.C.Gotothehotel.

Task3Learntheusefulsentencesandpractisewithyourpartner.（omitted）

mycolleagueMissZhangShan?

ourCEOPaulSmith?

ournewclassmateMaryGreen?

…

1.MayIintroduce

yourluggage.

yourvocabulary.

thereport.

…

2.Letmehelpyouwith

Task4Roleplay.

A—Mr.White,aforeigncustomer

B—Mr.Lin,SalesManagerofaChinesecompany

C—Mr.Wang,Mr.Lin’sGeneralManager

BgreetsAandintroduceC;CgreetsA.

1-3MeetingaCustomerattheOffice

TeachingObjective

Inthispart,weshoulddevelopthestudents’abilitytograspimportantdetailsofgreetingcustomersattheoffice.

Teachingsteps

1.Pre-listeningactivity

AskthestudentstoreadthesentencesinTask1firstandmakeguessesaboutthesituationaldialoguebeforetheylistentothedialogue.

2.While-listeningactivities

1）Playthedialogueonce,andthentheteacherexplainssomedifficultwordsandsentenceslistedinWordsandExpressionsandNotes.

2）Playthedialogueagain,andthestudentsdoTask1&2.

3）Playthedialoguethethirdtimes,andaskthestudenttorepeatafterthetape.

3.Post-listeningactivities

1）AskthestudentstodoTask3inpairs.

2）GivethestudentssomeminutestopreparetheroleplayinTask4,andthenasksomepairsofthestudentstodoinfrontoftheclass.

Task1Listenanddecidetrueorfalse.

1.Theconversationtakesplaceattheairport.（F）

2.Mr.ZhaomeetsMr.Bakerattheairport.（F）

3.Mr.ZhaoisGeneralManagerofhiscompany.（F）

4.Mr.ZhaoandMr.Bakerwillhaveameetingassoonastheymeet.（F）

Task2Listenagainandcompletetheconversation.

A:

Mr.Baker,thisisMr.Zhao,salesManagerofourcompany.

B:

Goodafternoon,Mr.Baker.Welcometoourcompany.

C:

Goodafternoon,Mr.Zhao.Itwasniceofyoutosendyourmantotheairporttomeetme.

B:

I’msorryIcouldn’tmeetyoumyself.Hereismycard.

C:

Thankyou.Hereismine.

B:

Ihopeyou’llenjoyyourstayhere.

C:

I’msureIwill.

B:

Firstlet’shavesomecoffee,shallwe?

C:

Soundslikeagoodidea.

Task3Learntheusefulsentencesandpractisewithyourpartner.（omitted）

Mr.Zhao,SalesManagerofourcompany.

Mrs.Zhang,GeneralManagerofourcorporation.

ourAssistantManagerMissBlack.

1.Thisis

havesomecoffee,

goforawalk,

finishourworkfirst,

…

2.Let’sshallwe?

Task4Roleplay.

A—Aforeigncustomer

B—AManagerofaChinesecompany

BmeetsAathisoffice.

HomeListeningandPractising

Thispartisgiventothestudentsastheirhomework.

1-4Practice

1.Listenandcompletethesentences.

（1）It’sverykindofyoutocomeandmeetmeattheairport.

（2）Ihadafewhours’sleepandtheserviceonboardwasverygood.

（3）Ourgeneralmanagerwillhostadinnerforyouthisevening.

（4）Mr.Black,mayIintroducemycolleagueMissZhangShan?

（5）It’sbeenalongtimesincelasttimewemet.

（6）Wehopewe’llbeabletoshowyouaround.

（7）Itwasniceofyoutosendyourmantotheairporttomeetme.

（8）Wouldyouliketotakeastrollaroundourfactory,Mr.Baker?

（9）I’dalsoliketotalkwithsomeofyourworkersifpossible.

（10）I’msorryIcouldn’tmeetyoumyself.

2.Listentotheconversationsandchoosethebestanswerstothefollowingquestions.

（1）WheredoesMr.Smithcomefrom?

A.NewYork.B.London.C.LosAngeles.

（2）Whataretheygoingtodo?

A.Havesometea.B.Haveatalk.C.Havesomecoffee.

（3）WhometMr.Bakerattheairport?

A.Mr.Zhao.

B.Nobody.

C.SomeonefromMr.Zhao’scompany.

（4）Whenwasthelasttimetheymet?

A.Oneyearago.B.Twoyearsago.C.Threeyearsago.

（5）HowmanytimeshasthesecondspeakerbeentoChina?