国开中央电大本科《商务英语4》形考任务单元自测1至8试题及答案范文.docx

国开中央电大本科《商务英语4》形考任务单元自测1至8试题及答案范文.docx

《国开中央电大本科《商务英语4》形考任务单元自测1至8试题及答案范文.docx》由会员分享，可在线阅读，更多相关《国开中央电大本科《商务英语4》形考任务单元自测1至8试题及答案范文.docx（31页珍藏版）》请在冰点文库上搜索。

国开中央电大本科《商务英语4》形考任务单元自测1至8试题及答案范文

国开（中央电大）本科《商务英语4》形考任务（单元自测1至8）试题及答案范文

国开（中央电大）本科《商务英语4》形考任务（单元自测1至8）试题及答案（电大网上形考必备资料）说明：

课程代码：

04012。

适用专业及层次：

会计学、金融学、市场营销和物流管理本科。

平台考试网址：

http：

//。

单元自测1试题及答案题目顺序是随机的，使用查找功能（Ctrl＋F）进行搜索[题目]—Howwouldyouliketogo？

—__________________.[答案]I＇dliketoflytoFrankfurtforastayoftwodays[题目]____________behalfofVancouverC&SInt＇lTradeCorp.,Iampleasedtoinviteyouandyourcolleaguestovisitus.[答案]On[题目]—__________________？

—IexpecttodepartforFrankfurtonSunday,September1st,anytimeafter13：

00pm.[答案]Whendoyouplantoleave[题目]—__________________？

—Sure,noproblem.First,goseeCindyandtellherwhereyou＇regoingandwhen.[答案]Canyoufillmein[题目]—__________________？

—Yes,businessclass.[答案]Willyouflybusinessclass[题目]Canyoufillme____________？

Ineedsomedetailedinformation.[答案]in[题目]—HeyKyle,guesswhat!

ThebossissendingmetoEuropeforamarketingseminarnextmonth.—__________________You＇vebeenitchingtogoonabusinesstripformonths.[答案]Great!

Youmustbehappy.[题目]Ifyouareintending____________justoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.[答案]tovisit[题目]Manyofthebanksandtravelservicesinthewesterncountriesprovideconvenienceforthetravellersbyissuingtraveller＇s____________.[答案]checks[题目]Please____________anopenreturnflightfromBarcelonatoFrankfurt.[答案]book[题目]Theprocessingtime____________perembassy.[答案]varies[题目]Traveller＇schecksaregenerally____________smallfacevalue.[答案]of[题目]Travellers,when____________thechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.[答案]buying[题目]Weusedto____________cashadvances.[答案]have[题目]Youcandownloadandprintoffthe____________online.[答案]form翻译：

为句子选择正确的翻译（每题10分）。

1.Canyoufillmein？

{ABC}[答案]C.你能向我详细介绍一下吗？

2.Notallrestaurantsacceptthecard.{ABC}[答案]B.并非所有酒店都接受此卡。

3.Weusedtohavecashadvances.{ABC}[答案]A.我们以前是预支现金。

4.Letmeknowhowyoulikelivingoutofasuitcase.{ABC}[答案]B.到时候告诉我你是怎么带着旅行包生活的。

5.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller’schecks.{ABC}[答案]A.对发行机构来说，发行旅行支票提供融资便利是有利可图的。

完形填空：

选择正确答案，补全文章（每题10分）。

HOWTOSCHEDULEYOURVISAAPPOINTMENT

PaymentcanbemadewithaUnionPaydebitcardorincash.Youcan{[答案]B.pay}directlythroughthewebsite,theCallCenter,orataCiticbankATM.IfpayingataCiticbankbranch,youcanpaywithaUnionPay{[答案]C.debitcard}orwithcash.Ifyouprefertopayincash,theappointmentwebsitewillproduceabankdepositslip{[答案]A.based}onthetypeofappointmentforwhichyouhaveregisteredthedepositslipwillindicatehowmuchyoumustpay.Youmustprintthisbank{[答案]C.depositslip},logofftheappointmentsite,proceedtoalocalCiticbankbranch,presentthebankdepositslip,paytherequestedamount,obtainanoriginalbankreceiptforthetransaction,logbackintothe{[答案]A.appointmentsite},andenterthebankreceiptconfirmationnumberintotherequestedfield.阅读理解：

根据文章内容，判断正误（每题10分）。

TRAVELLER’SCHECK

Manyofthebanksandtravelservicesinwesternprovideaconveniencefortravellersbyissuingtraveller＇schecks.Travellers,whenbuyingthechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.Duringthetrip,travellerscancashthechecksfromtheagenciesofthebankorthetravelservicewhenevertheyneedaftertheircounter-signaturesarerecognized.Alotoftravellersliketobuythesechecksastheydon＇thavetotakealongmuchcashandworryaboutcounterfeitsignatures.Theagencieswillgetbackthemoneytheyhavepaidbysendingthecheckstotheissuingoffices.　　

Traveller＇schecksaregenerallyofsmallfacevalue,suchastenortwentydollars,orfiveortenpounds,formiscellaneouspayments.Thereisnotimelimitfortheircirculationperiod.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller＇schecksbecausetheynotonlyreceiveaservicechargefromthecheckbuyers,buttheyalsodon＇tneedtopayanyinterestnomatterhowlongthechecksremainincirculationbeforeclearing.Thisiswhybanksandtravelservicesarewillingtoprovidethisconvenience.　1.Itisconvenientforthetravellerstotravelaroundtheworldasmanybanksandtravelservicesissuetravellers＇checks.{[答案]T}2.Therearenosignaturesoftravellerswhohaveboughtthechecks.{[答案]F}3.Quiteafewtravellersliketobuythechecks.{[答案]T}4.Travellersdonotworryaboutthecirculationperiodofthechecksasthereisnotimelimitforit.{[答案]T}5.Banksandtravelservicesarereluctanttoprovidetravellers＇checks.{[答案]F}阅读理解：

根据文章内容，完成选择题（每题10分）。

SCHENGENVISAAPPLICATIONSTEPS

Identifythecountryorcountriesyouwillbetravellingto.Itisparticularlyimportanttoknowwhichcountriesyouaretravellingtobecauseitdetermineswhereandhowyouaregoingtosendyourapplication.

●IfyouareintendingtovisitjustoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.

●IfyouareintendingtovisittwoormoreSchengencountries,yourapplicationmustbesenttotheembassyorconsulateofthecountrythatshallbeyourmaindestination.

●IfyouareintendingtovisitseveralSchengencountries,butdonothaveamaindestination,youshouldapplyforthevisaattheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary.

FilloutanapplicationformbeforehandtoobtainaSchengenvisa.Youcandownloadandprintofftheformonline.

PreparealltherequirementsforyourSchengenvisaapplication.Dependingontheconsulateorembassy,youarerequiredtoshowthefollowingdocuments：

　　●Avalidnationalpassport

●Evidenceshowingthepurposeofyourtrip（e.g.hotelreservations）

●Proofofmedicalinsurance

●Around-triptravelticket

●Proofoffunds

ChecktheprocessingtimetoensureyougetyourSchengenvisaontime.Theprocessingtimevariesperembassy,soitisimportanttotaketheprocessingtimeintoaccountwhenplanningyourtrip.1.Thispassageismainlyabout{ABC}.[答案]C.howtoapplyforaSchengenvisa2.IfyouareintendingtovisittwoormoreSchengencountries,youwillneedtosendyourapplication{ABC}.[答案]A.totheembassyorconsulateofthecountrythatshallbeyourmaindestination3.Youcandownloadandprintofftheform{ABC}.[答案]B.ontheInternet4.YouarerequiredtoshowthefollowingdocumentsEXCEPT{ABC}.[答案]C.abirthcertificate5.Theprocessingtimeis{ABC}perembassy.[答案]A.different单元自测2试题及答案题目顺序是随机的，使用查找功能（Ctrl＋F）进行搜索[题目]—Hello,isthatSailMovingCompany？

—_________________？

[答案]Yes,thisisJackspeaking.Thanksforcalling.Whatcanwedoforyou[题目]—Howdoyoucalculatethefeeifweaskyoutomovetheofficefurniture？

—_________________.[答案]Thecostdependsonthefloortomoveto,thedistancebetweentwoplacesandtheamountofthefurnituretomove[题目]—Theclientsaidhehadtosendamonitorbackthreetimesbeforetheproblemwassolved.Doyouhaveareasonforthis？

—_________________.[答案]Well,Iwonderwhethertherecentlayoffsareaffectingthequalityofourcustomerservice[题目]—Whatdoesthecustomer＇scomplaintsay？

—_________________.[答案]Hesayshehasn＇tgottenbackthemonitorforrepairs[题目]—Whatisthedistancebetweenthenewbuildingandyouroffice？

—_________________.[答案]Itisabout15kilometers[题目]_________thesituationmaybe,makesurethatyoudon＇tleaveyourcustomerwithanunansweredquestion.[答案]Whatever[题目]Customersoftenremain_________toabusinessthathasexcellentserviceeveniftheirpricesarehigh.[答案]loyal[题目]Customerswon＇tfindstoreclerkssittingaround_________.[答案]watchingTVorplayingcards[题目]Ifanyofthearticlesaredamagedduringmove,youmaymakea_________forcompensationwithourcompany.[答案]claim[题目]Ifthingshave_________,thepersonyou＇retalkingtowillwanttoknowthereasons.[答案]gonewrong[题目]Lookingyourcustomersintheeyeshowsthatwearelisteningtothemandhearing_________.[答案]whattheyaresaying[题目]Someofthecustomers＇complaintsseem_________.[答案]unacceptable[题目]Somestoresevenoffer_________lanesforcustomerswith10itemsorlesstocheckoutquickly.[答案]express[题目]TheAmericanideaofcustomerserviceis_________eachcustomerthecenterofattention.[答案]tomake[题目]Thecustomerservicerepresentativewilloftenallowcustomerstoexchangetheproducttheyboughtorreturnitforafull_________.[答案]refund翻译：

为句子选择正确的翻译（每题10分）。

1.TheAmericanideaofcustomserviceistomakeeachcustomerthecenterofattention.{A；

B；

C}[答案]A.美式客服理念认为每位客户都是关注的焦点。

2.Manyproductscomewithamoney-backguarantee.{A；

B；

C}[答案]B.许多产品都有退款承诺。

3.Makesuretolookyourcustomersintheeye.{A；

B；

C}[答案]C.确保要直视顾客的眼睛。

4.Alwayslookforwaystogoaboveandbeyondtheexpectationsofyourcustomers.{A；

B；

C}[答案]A.一定要想方设法，超越顾客的期望。

5.Theworstthingisthatyoudiscoveredatthelastmomentthereweremissingpartsintheorderbeforeshipment.{A；

B；

C}[答案]A.最糟糕的事情是，在装船之前的最后时刻，你发现订单货物有遗漏。

完形填空：

选择正确答案，补全文章（每题10分）。

　　Customerserviceistheserviceorcarethataconsumerreceivesbefore,duringandafterapurchase.It＇soneofthefactorsthatcomeintoplaywhenaconsumerisdeterminingbuyingvalue,theotheristhequalityoftheproductorservicethatisbeing{[答案]D.offered}.

Consumersoftenmustencounteranexperiencetonotonlybeasatisfiedcustomer,butaloyalcustomer.Customerserviceisapartofthatexperience.

Topnotchservicewillcrea