瀚威特员工敬业度与业绩关系.ppt
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员工敬业度(EmployeeEngagement),通过提高员工敬业度来改善经营业绩ImprovingBusinessResultsThroughEngagingPeople,个人生活目标和策略IndividualLifeGoalsandStrategies,个人竞争能力IndividualCapabilities,人员要求和人才竞争策略PeopleRequirementsandTalentStrategy,雇佣关系EmploymentRelationship,人力资源管理操作PeopleManagementPractices,个人需求及承诺IndividualPrioritiesandEngagement,敬业度Engagement,企业经营目标和策略BusinessResultsandStrategies,企业竞争能力BusinessCapabilities,为何重视敬业度:
企业经营的需求WhyEngagementMatters:
BusinessNeeds,服务质量ServiceQuality,功能Features,解决问题ProblemResolution,价格/相关价值Price/RelativeValue,员工行为EmployeeBehavior,客户推荐Recom-mendation客户关系的维持Retention客户的增值Expansion,经营业绩BusinessPerformance,客户满意价值CustomerSatisfaction/Value,客户价值驱动因素:
CustomerValueDrivers:
为何重视敬业度:
员工需求WhyEngagementMatters:
EmployeeNeeds,员工敬业EmployeeEngagement,员工行为EmployeeBehavior,人员流动Turnover员工推荐RecommendEmployees产品/服务推荐RecommendProducts/Services创造新产品/服务CreatenewProducts/Services客户服务CustomerService生产率Productivity,机会Opportunity生活质量QualityofLife文化Culture全面薪酬TotalCompensation领导Leadership关系Relationships工作内容WorkActivities,通过观察可以判断敬业度WeWillKnowItWhenWeSeeIt,敬业度是一种参与并投入情感和智慧的境界Engagementisthestateofemotionalandintellectualinvolvementorcommitment.我们观察到敬业度,当人们:
Weseeengagementwhenpeople:
留:
具有一种强烈成为一名公司成员的愿望。
Stayhaveanintensedesiretobeamemberoftheorganization说:
一贯性与同事、潜在员工、更重要的是与当前和潜在客户以积极的方式谈论公司Sayconsistentlyspeakpositivelyabouttheorganizationtocoworkers,potentialemployees,andmostcritically,customers(currentandpotential)做:
付出额外的努力并敬业的工作来帮助企业的经营成功。
Serveexertextraeffortandengageinworkthatcontributestobusinesssuccess,如何树立员工敬业度?
HowDoYouBuildEngagement?
七要素,机会Opportunity成长/发展Growth/development进步Advancement互相影响Interaction,文化与目的CultureandPurpose使命感SenseofPurpose公司价值观及行为Organizationalvaluesandbehaviors,全面薪酬TotalCompensation薪资/物质奖励Pay/financialrecognition福利Benefits,关系Relationships同事Coworkers经理Managers客户Customers,领导Leadership可靠Credibility信任Trust,生活质量QualityofLife物质条件Physicalenvironment时间/工作/生活Time/work/life,工作内容WorkActivities影响Impact挑战/兴趣Challenge/interest状况/自豪Status/pride,文化适合度(CultureFitTM),公司文化OrganizationalCulture,一种被共同认可的现象Asharedphenomenon针对团队集体Aboutgroups可学习发展的,并非继承的Learned,notinherited没有对与错Notrightorwrong与满意与否无关Notaboutsatisfaction关于事情是如何被完成的,并非你所感觉到的事情完成的方式AbouthowthingsaredoneNOThowyoufeelaboutthewaythingsaredone,公司文化OrganisationalCulture,可以将一个团队的成员与另一团队的成员区别开的集体程序化的思想Thecollectiveprogrammingofthemindwhichdistinguishesthemembersofonegroupofpeoplefromanother以及and预先使人们偏向于某种特定事态Predisposespeopletopreferonestateofaffairsoveranother,公司文化的核心是对于日常操作所具有的共识TheCoreofOrganisationalCultureisSharedPerceptionsofDailyPractices,对公司文化产生影响的因素FactorsInfluencingOrganizationCulture,公司发展历史及所有权HistoryandOwnership领导Leadership规模Size产品/服务Product/Service技术Technology环境Environment人员People目的与目标GoalsandObjectives,文化的六个维度CultureSixDimensions,业绩导向PerformanceOrientation:
人员方面PeoplePerspective:
身份识别Identity,开放性Openness:
控制Control:
灵活性Flexibility:
程序Process,公司Company,封闭Closed,系统Systems,教条Normative,工作Job,或or,结果Results,职业Professional,公开Open,自我Self,实用Pragmatic,个人Person,或or,或or,或or,或or,或or,