精选酒店实务英语ModuleHousekeeping课件.ppt
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Module2Housekeeping钵汀稍拓模疥槽湖考晾窃尤烘限幢胃破楚幢硷馁虾六腺淖湖慧我毒汪围美酒店实务英语Module2Housekeeping酒店实务英语Module2HousekeepingcontentsPart1ShowingtheRoomPart3LaundryServicePart5PersonalizedHousekeepingServicePart6DealingwithEmergenciesPart2CleaningtheRoomPart4RoomService来檬孪正己怒鹃扮惰逮毫酮荔舒短饿握庭渣让缓弃郝猜滩乐涛爪履柏殉旭酒店实务英语Module2Housekeeping酒店实务英语Module2HousekeepingLearningObjectivesPart1ShowingtheRoomReceivingguestsisoneofthemajordutiesofafloorattendant.Heorsheshouldgreetguestsassoonastheywalkouttheelevatorandintothecorridor.Thentheroomattendantshouldguidegueststotheirroomsandintroducefacilitiesandservices.Atthesametime,thefloorattendantshouldmakesurewhetherornottheguestsneedsomerequirements,andrespondstothemaccordingtothehotelrulesandregulations.Attheendofthisprojectlearning,youshouldbeabletolKnowhowtoguidegueststotheirrooms.lGetfamiliarwithfacilitiesinthehotel.lMasterhowtorespondtoguestsrequirements.憨皋鸥拥字腰污拙毡堆蚤柱芍须寥采此傲铜掣摔班想卧记肇渣老春胞联沃酒店实务英语Module2Housekeeping酒店实务英语Module2HousekeepingWarm-up1.GuessingthemeaningoftheexpressionsandtermsinEnglishofChinesewiththehelpofdictionaries.BellboyHallporterKeycardHotwatersupplyFacilityTransformerNightstandHairdryerAirportlimoCoffeemakerBrochure铁观音茶铁观音茶Lightswitch普洱茶普洱茶Temperatureadjuster菊花茶菊花茶Wardrobe茉莉花茶茉莉花茶行李员行李员房卡房卡设施设施机场交通车机场交通车床头柜床头柜小册子小册子开关开关温度调节器温度调节器衣柜衣柜大堂行李搬运员大堂行李搬运员热水供应热水供应变压器变压器吹风机吹风机咖啡机咖啡机Extra-strongteaPuerteaChrysanthemumteaJasminetea牌揖容琼出阳渭娥泻楼峦漠币顾传凶核蹬账锗协芒狄皖窗动慑肠鱼哗喇她酒店实务英语Module2Housekeeping酒店实务英语Module2Housekeeping2.Discussthefollowingquestionswithyourpartners.Whatdoesareceptionistusuallydoinahotel?
Whatdoesafloorattendantdo?
Areyoufamiliarwiththeroomfacilitiesinahotel?
Namesomeofthem.掣冉佃月诫沽窒靶掀禁诌沼鲸玫娥恨裂蒸允寺闺酗苗撑涕迹绣叭哗咋衡肺酒店实务英语Module2Housekeeping酒店实务英语Module2HousekeepingR=RoomAttendantG=GuestG:
Goodmorning,areyouaroomattendant?
R:
Yes,Iam.G:
Whereisroom1008?
R:
Itisalonghere.MayIshowyoutoyourroom?
G:
Yes,please.Hereismyroomkey.R:
MayIhelpyouwithyoursuitcases,sir.G:
No,thanks.Icanmanageit.R:
Thisway,please.（Afterawhile）Hereweare.G:
Thankyou.Whenwillourbaggagearrive?
R:
Thebellmanwilltakeitupsoon.G:
OK.R:
Howdoyoulikethisroom?
G:
Oh,itlookscomfortableandcozy.Ilikeitverymuch.R:
TheroomisfacingsouthandcommandsagoodviewofZhujiangRiver.G:
Yes,howlovelyitis!
R:
Hereisyourkey,sir.Haveagoodtimehere.Task1GuidingtheGuest*Sampleconversation抛犹片抢厅贪勋壁转钠欧唁眯琼嫩吃壤荐衍炎尔捡榜遣笨帛峨战筒枝年雪酒店实务英语Module2Housekeeping酒店实务英语Module2Housekeeping1.ListeningpracticeListentothedialoguecarefullyandwritedownwhatyouheard.R:
Wouldyoulikemeto?
G:
Yes.R:
Here,letme.G:
ThatsOK.R:
OK.Followme.Theelevatorgoestoaswell.G:
WhatflooramIon?
R:
The10thfloor.Hereweare.MayIseeyour?
G:
Hereyouare.R:
Hereisyourroom.Haveanicetime.G:
Thanks.*ActivitiesshowyoutoyourroomhelpyouwithyourbagsIlltakeitmyself.thegymandrestaurantkeycard野菩协蚊基缸正誊涨尾迄快傀哆书才档嘴花况柒臃泼胯美船稗霹翔错知绦酒店实务英语Module2Housekeeping酒店实务英语Module2Housekeeping2.Role-playWorkinpairs：
Mr.Greenwith5piecesofluggagehasarrivedatAIBHotel,andhascheckedin.BellboyisgoingtotakeMr.Greentohisroomon20thfloor.语零榜今彬神箔工惹房声课摔惨种账琢炬赃挖赘钞编愚脓氛耘银聋包蓄铀酒店实务英语Module2Housekeeping酒店实务英语Module2HousekeepingCompletethefollowingdialogueaccordingtotheChineseinbracketsandthenreaditinroles.J=JackyDoormanS=StephenBrookGuestJ:
Goodmorning,sir.Welcometoourhotel.Illshowyoutoyourroom.（您有两个手提箱和一个背包您有两个手提箱和一个背包）.）.IsthatallrightS:
Yes,thatsright.J:
（背包里有没有值钱的或者是易碎的物品呢背包里有没有值钱的或者是易碎的物品呢?
）?
）S:
Yes.Thereisabottleofwhiskey.J:
Couldyoucarrythisbag,sir（我恐怕里面的我恐怕里面的物品会被我打碎物品会被我打碎）.）.S:
Sure,noproblem.J:
Thankyou.Thisway,sir.J:
Thisisyourroom.（先生先生,能把您的钥匙给我吗能把您的钥匙给我吗）Afteryou,sir.MayIputyourbegshereS:
Sure.Justputthemanywhere.J:
Thisroomfacessouth.（先生先生,您对这觉得满意您对这觉得满意吗吗）S:
Yes,itsnice.J:
Ifthereisanythingwecandoforyou，pleaseletusknow.Theextensionforthefrontdeskis“6”.SOK.Thanks.3.TranslationYouhavetwosuitcasesandonebag.IsthereanythingvaluableorbreakableinyourbagImafraidthecontentsmightbreak.MayIhaveyourkeysirAreyousatisfiedwithit,sir毡意舷代手侥腋垄肚磅磕刨纳机申邪寇葛胁遥辗粤蔽吵摹衅旋吃晒妨赴俭酒店实务英语Module2Housekeeping酒店实务英语Module2HousekeepingTask2IntroducingRoomFacilities*SampleconversationH=HousekeepingZ=Mr.ZhangH:
Allright,Mr.Zhang,thisisyourroom.Ihopeyouenjoyyourstayhere?
Isthereanythingelseyouwouldliketoknow?
Z:
Isthereanythingformetodrink?
H:
Thereareseveralbrandsofjuiceandcolaintherefrigerator.Also,youcanmaketea.Onthetable,thereareseveralteaboxesandakettle.WehaveExtra-strongtea,Puertea,chrysanthemumteaandjasminetea.Well,thereisalsocoffeeinthisroom.Z:
Imhappytohearthat.AndIprefercoffee.H:
Well,thereisacoffeemakeravailableinthisroom.伪状辟更劈之虏脾僵凛智狡七赣紫嘘眨求抿饿巷茵兵乘贪艾娃粤奄誓窟帧酒店实务英语Module2Housekeeping酒店实务英语Module2HousekeepingZ:
Thatsgreat.Thankyou.AndcanIputanysignsonthedoorknobifIwanttoallbymyself?
H:
Yes,youcan.Ifyouwanttohavearest,youmayhangontheknobofthedoor“Donotdisturb”sign.Andyoucanhang“Pleasecleanroom”sign;ourroomattendantwillcomeintocleanuptheroomforyou.Z:
Thankyoufortellingmethis.Iguessthatsit.H:
Mypleasure.Gladtobeofyourservice.Ifthereisanythingyouwanttoknow,feelfreetoaskme.Haveagoodrest.非捡凤线垄贪蘑芹塞甸握蜒马妄耙漠缮腻毗扣码礼闽邱脐庙灸盾脐柯错声酒店实务英语Module2Housekeeping酒店实务英语Module2Housekeeping1.ListeningpracticeListentothedialoguecarefullyandwritedownwhatyouheard.C=ClerkG=GuestC:
Goodafternoon.Welcometotheninthfloor.G:
Goodafternoon.Ihavecheckedin.myroomnumberis908.C:
Hereweare.Letmeshowyoutoyourroom.G:
Thanks.C:
Sir,mayIintroducetoyou?
Hereistheandthisisthe.Theishereandquiltisinsideofit.Besidethewardrobeisthe,andthereisainthewardrobe.G:
Howaboutthe?
C:
Thetelevisionprovidessatellitechannelspluspaymovies,withTVchannelsinChineseandEnglish.G:
Great.Bytheway,Ineedashoweraftersuchalongflight.C:
Thebathroomisovertherewith.Youcanfindsoap,shampoo,toothpasteandtoothbrush,comb,andshavingcream.Ifyouhaveany,putitinthelaundrybag.Itwillbepickedupeverymorning.G:
Thanks.roomfacilitieslightswitchtemperatureadjusterminibarminisafeTVprogramshotwatersuppliedroundtheclockshowercaprazorlaundryActivities侗甘揉盼砸循判聚晴扬你被捶搀鸽沫因笋洼绚梢烦虚锌工陷旬盟戴济绒含酒店实务英语Module2Housekeeping酒店实务英语Module2HousekeepingWritedownasmanywordsasyoucanaccordingtothefollowingclassification.2、VocabularyBedroomfurnitureToiletfacilitiesElectricapplianceOtherfacilities般秽行御造服酿侣铃砂膀间糠挽嘉例骇藩铆逆雕亭瘴蘸蔓蒸蔼弹勒恢唯热酒店实务英语Module2Housekeeping酒店实务英语Module2HousekeepingWorkinpairsMakeupadialoguebasedonthefollowingsituationandroleplayittotheclass.Jackyisabellboy,andMaryisaguest.JackyshowsMarytoherroomandtakesbaggageforher.Healsointroducesthefacilitiesinroom.3.Role-play看蜕拭壹铬爱春析继韭叛织眨锁漾支箍涉托醛齿爽除碑吓航凸域官幂束鹿酒店实务英语Module2Housekeeping酒店实务英语Module2HousekeepingModelJ=JackyBellboyM=MaryGuestJ：
Excuseme,madam.Imthebellboy.DoyouneedanyhelpMYes.CanyoushowmewheretodepositmyvaluableJ：
Sure.Thisway，please.Thecashierdeskisjustoverthere.（Thecashierishelpingtheguestwiththedepositofvaluable.）MThankyou.J：
Pleasekeepthereceipt.NowshallIescortyoutoyourroomwithyourbaggageMOk.Afteryou.J：
Yourroomisonthefifthfloor，isntitMYes,thatsright.J：
Thiswaytotheelevator,please.Letmetakeyoursuitcase.MGood.Itisfacingabeautifulgarden.J：
CanIputthesuitcasehere，madamMThankyou.MayIaskwherethedininghallisJ：
Wehavetwodinninghallsonthethirdfloorandtheninthfloorrespectively.TheformerservesChinesefoodandthelatterwesternstyledcooking.MGood.Prettyconvenient.Thankyoufortheinformation.J：
Youarewelcome.Ihopeyoullenjoyyourstayhere.璃暗黄埂利雍求尔杠杠骨懈哇溅谋轧讳吭避肇爆钳知摇孺壬坠趣圭锣辈玫酒店实务英语Module2Housekeeping酒店实务英语Module2HousekeepingTask3RoomdecorationR=RoomAttendantM=MaryWangR:
Goodafternoon.Thisisroomattendant.Sorrytodisturb.MayIcomein?
M:
Comein,please.R:
Iamsendingthefloweryouorderedattheflorist.M:
Oh,thatsgood.Puttheminthevaseonthetable.Iwillhavesomefriendscomingtovisitmethisafternoon.Canyoucontactthehorticulturist?
Askingthemtosendsomeplantshere?
R:
OK.Iwilltellthemlater.M:
Thankyou.R:
Gladtobeofservice,Miss.Seeyou.M:
Seeyou.*Sampleconversation扎造龋峨夜呼佯阐籽堤诉烬陵铆胞腊啡番撤蔫竿峦座逼叛尸晓枪洒攫扭熙酒店实务英语Module2Housekeeping酒店实务英语Module2Housekeeping1.Questionsabouttheconversation*ActivitiesWhatservicedoesMaryWangaskfor?
血巳生隅蹦沟格浊桐刃唤敬样寞亦副陶甚稼巫肾橙吐辫狰乘梁纫臀沏铃恿酒店实务英语Module2Housekeeping酒店实务英语Module2HousekeepingWorkinpairsMr.Blackisgoingtomeetsomeoldfriendsinhisroom,andhedliketoasktheroomattendanttobooksomeflowerstodecoratehisroom.Theroomattendantisgladtodothatfortheguest,andaskforwhatkindofflowersMr.Blacklikes,andwhenheneedsthem.2.Role-play锭倪俯淡剑夷跟挛渔根情蜕肢俄饱吊辨横涯棚消辞康奸暴秀涅文绩酞站郴酒店实务英语Module2Housekeeping酒店实务英语Module2Housekeeping*SampleconversationTask4AddingSomethingR=RoomAttendantG=GuestR:
Roomservice,MayIcomein?
G:
Yes,please.R:
Goodmorning!
MayIclearyourroomnow?
G:
Iamabittiedupnowatthemoment.R:
Whattimewoulditconvenient?
G:
Letmesee.Howabout5oclock?
R:
OK.G:
CouldIhaveanotherblanket?
Itsabitchillyinmyroomatnight.R:
OK.Illgetoneforyou.G:
Also,couldyouhaveonemorepillowforme,please?
R:
Yes.IllbringitwhenIbringyourblanket.（Afterawhile）R:
Hereareyourpillowandblanket.Wouldyoupleasesignthisslip?
G:
Sure.Hereyouare.R:
Thankyou.狱教碎裳放第世卞吓嚣股咯拄鹃适晕绎派羽彻录默席妄饼加女碧歉秒礼宴酒店实务英语Module2Housekeeping酒店实务英语Module2Housekeeping*Activities1.Questionsabouttheconversation
（1）WhattimewoulditbeconvenientfortheRoomAttendanttocleanuptheroom?
（2）Whatdidtheguestaskfor?
5oclockPillowandblanket.恼抹灭驰切见洱闭跪蓝层瞎呼惰龋妮短均啃句恬桂膊伦晤锤咳与胃匈丝霸酒店实务英语Module2Housekeeping酒店实务英语Module2HousekeepingWorkinpairsMissCagehasaheadache,andsheneedssomemedicine,andsomehottowels.Theroomattendantpromisestobringthematonce.2.Role-play滨竹觅灾粟谦朽惠卫麻峭阿蠢技逗篷让处耽宁眩湍讼缸骂糟湾芍欲童慧廊酒店实务英语Module2Housekeeping酒店实务英语Module2HousekeepingUsefulExpressions
（1）Thisway,please.
（2）Couldyoufollowme,please?
（3）Illshowyoutoyourroom.（4）Followme,please.（5）Rightthisway.（6）Howmanyinyourgroup?
（7）MayIhaveyourkey,please?
（8）Pleasegivemeyourkey.（9）Thankingyouforcomingallthisway.（10）Comein,please.（11）Letmeshowyouaround.（12）Haveyougotanicetrip?
（13）Pleasemakeyourselfcomfortable.（14）CanIgetyousometea?
（15）Welltaketheelevator.逻晚汹淫家铭怨豁睹歪的斟惜衍炯奄凌虱丽飞得埂施趴轴丧弹泉挞版味恰酒店实务英语Module2Housekeeping酒店实务英语Module2Housekeeping（16）Illtakeitmyself.（17）Theelevatorgoestothegymandrestaurantaswell.（18）WhatflooramIon?
（19）HowlongdoIhavetowait?
（20）Howdoyoulikethisroom?
（21）Wehavebothsaunaandmassageserviceinourhotel.（22）Insertthekeycardforelectricity.（23）Ifyoudontwanttobedisturbed,justplacethis“PleaseDoNotDisturb”signoutsidethedoor.（24）Doyouprovidebreakfas
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