外贸邮件回复模板.docx
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外贸邮件回复模板
外贸邮件-史上最全的回复询盘模板之巴公井开创作
时间:
二O二一年七月二十九日
未付款定单
Dear$buyer,
WehavegotyourorderofXXXXXX.Butitseemsthattheorderisstillunpaid.IftheresanythingIcanhelpwiththeprice,size,etc.,pleasefeelfreetocontactme.Afterthepaymentisconfirmed,Iwillprocesstheorderandshipitoutassoonaspossible.Thanks!
BestRegards
$myname
译文:
我们已收到你的定单,但定单似乎未付款.如果在价格和尺寸上有什么能帮手的,请随时与我联系.当付款完成,我将立即备货并发货.谢谢!
提示:
请根据您产物自身特点对描述内容进行修改.
已付款定单
Dear$buyer,
YourpaymentforitemXXXXXXXXXXXXXXhasbeenconfirmed.WewillshipyourorderoutwithinXXXbusinessdaysaspromised.Afterdoingso,wewillsendyouanemailnotifyingyouofthetrackingnumber.Ifyouhaveanyotherquestions,pleasefeelfreetoletmeknow.Thanks!
BestRegards
$myname
译文:
您的定单编号为XXXXXXXXXXXXXX的款项已收到,我们将在许诺的XXX天内发货,发货后,我们将通知你货运单号.如果您有任何问题请随时联系我.谢谢!
提示:
请填上您的定单号和发货天数.发货后
Dear$buyer,
TheitemXXXXXXXXXXXXXXyouorderedhasalreadybeen?
shippedoutandthetrackingnumberisXXXXXXXXXXXXXX.Theshippingstatusisasfollows:
XXXXXXXXXXXXXX.Youwillgetitsoon.Thanksforyoursupport!
BestRegards
$myname
译文:
定单号为XXXXXXXXXXXXXX的货物已经发货,发货单号是XXXXXXXXXXXXXX,运输方式是XXXXXXXXXXXXXX,定单状态是XXXXXXXXXXXXXX.您将会很快收到货物,感谢您的支持和理解.提示:
请填写定单号、发货单号、运输方式和发货日期.
询问是否收到货
Dear$buyer,
AccordingtothestatusshownonEMSwebsite,yourorderhasbeenreceivedbyyou.Ifyouhavegottheitems,pleaseconfirmitonDH.Ifnot,pleaseletmeknow.Thanks!
BestRegards
$myname
译文:
EMS网站显示您已收到货物.如果您已收到货物请到敦煌网确认,如果有问题请告知我.谢谢!
提示:
可根据您货物的实际情况进行更改.
客户投诉产物质量有问题
Dear$buyer,
Iamverysorrytohearaboutthat.SinceIdidcarefullychecktheorderandthepackagetomakesureeverythingwasingoodcondition?
beforeshippingitout,Isupposethatthedamagemighthavehappenedduringthetransportation.ButI’mstillverysorryfortheinconveniencethishasbroughtyou.IguaranteethatIwillgiveyoumorediscountstomakethisupnexttimeyoubuyfromus.Thanksforyourunderstanding.
BestRegards
$myname
译文:
很抱愧听到发给您的货物有残损,我在发货时再三确定了包装没有问题才给您发货的.残损可能发生在运输过程中,但我仍旧因为带给您的方便深表歉意.当您下次从我这购买时,我将会给您更多的折扣.感谢您的谅解.提示:
请根据投诉的实际情况进行更改.
定单完成
Dear$buyer,
Iamveryhappythatyouhavereceivedtheorder.Thanksforyoursupport.Ihopethatyouaresatisfiedwiththeitemsandlookforwardtodoingmorebusinesswithyouinfuture.
Thanks!
$myname
译文:
我很高兴地看到您已收到货,感谢您的支持.希望您满意,并期待着在将来与您做更多的生意.
提醒买家给自己留评价
Dear$buyer,
Thanksforyourcontinuoussupporttoourstore,andwearestrivingtoimproveourselvesintermsofservice,quality,sourcing,etc.Itwouldbehighlyappreciatedifyoucouldleaveusapositivefeedback,whichwillbeagreatencouragementforus.Ifthere'sanythingIcanhelpwith,don'thesitatetotellme.
BestRegards
$myname
译文:
感谢您继续支持我们,我们正在改善我们的服务,质量,推销等.如果您可以给我们一个积极的反馈,我们会非常感激,因为这对我们来说是一个很年夜的鼓励.如果有什么我可以帮手,不要犹豫请告诉我.
货物断货
Dear$buyer,
Weareverysorrythatitemyouorderedisoutofstockatthemoment.Iwillcontactthefactorytoseewhenitwillbeavailableagain.Iwouldliketorecommendsomeotheritemsofsimilarstyles.Hopeyoulikethemtoo.YoucanclickonthefollowinglinktocheckthemoutXXXXXXXXXXXXXXXXXXXXXXXXXXXX?
?
?
.Ifthere’sanythingIcanhelpwith,pleasefeelfreetocontactus.Thanks!
BestRegards
$myname
译文:
真是对不起,您订购的产物目前缺货,我会与工厂联系什么时候能补上,并将随时告知你.以下链接提供的产物也很不错XXXXXXXXXXXXXXXXXXXXXXXXXXXX,您可以看看.有什么我可以辅佐的,请随时与我们联系.谢谢!
提示:
请在横线处添加同类产物的链接.
折扣
Dear$buyer,
Thanksforyourmessage.Well,ifyoubuybothoftheXXXXitems,wecanofferyouaXXX%discount.Onceweconfirmyourpayment,wewillshipouttheitemsforyouintime.
Pleasefeelfreetocontactusifyouhaveanyfurtherquestions.
Thanks&Bestregards!
$myname
译文:
感谢您给我信息.目前我们正在进行促销,如果你购买了XXXX个产物,我们可以为您提供XXX%的折扣.一旦我们确认您的付款,我们将及时发货.如果您有任何进一步的问题,请随时与我们联系.谢谢!
提示:
请添写希望买家购买的件数和您所能提供的折扣.买家议价
Dear$buyer,
Thankyoufortakinginterestsinouritem.I’mafraidwecan’tofferyouthatlowpriceyoubargainedasthepriceweofferhasbeencarefullycalculatedandourprofitmarginisalreadyverylimited.However,wecanofferyouaXXX%discountifyoupurchasemorethanXXXXpiecesinoneorder.Ifyouhaveanyfurtherquestions,pleaseletmeknow.Thanks!
$myname
译文:
感谢您对我们产物的兴趣,但很抱愧我们不能给您更低的议价.事实上,我们的上市价格是经过精心计算的且合理的,它已经让我的利润有限.但如果您一个定单购买超越XXXX件,我们将给你XXX%的折扣.有任何问题请联系我.谢谢!
提示:
请添加希望买家购买的件数和您所能提供的折扣.
年夜量定单询价
Dear$buyer,
Thanksforyourinquiry.Wecherishthischancetodobusinesswithyouverymuch.Theorderofasinglesampleproductcosts$XXXXUSDwithshippingfeesincluded.IfyouorderXXXpiecesinoneorder,wecanofferyouthebulkpriceofXXXXUSD/piecewithfreeshipping.Ilookforwardtoyourreply.
Regards!
$myname
译文:
感谢您的询问,我们很真挚的希望跟您做生意.一个样品的运费需要XXXX美元,如果您一个定单订XXX件产物,我们可以为您提供批量价格XXXX美元/件.期待着您的回答.谢谢.提示:
请填写你产物的价格,购买件数和优惠价格.
买家要求免运费
Dear$buyer,
Sorry,freeshippingisnotavailablefororderssenttoXXXXXXXXXXXXXX.ButwecangiveyouaXXX%discountoftheshippingcost.
$myname
译文:
很抱愧,到XXXXXXXXXXXXXX不能免运费的,可是我们可以在运费上给你XXX%的折扣.提示:
请填写地域和运费折扣.
未付款定单改完价格再次催款
Dear$buyer,
We’veresetthepriceforyou.WehavegivenyouaXXX%discountontheoriginalshippingprice.Sincethepriceweofferislowerthanthemarketpriceandasyouknowtheshippingcostisreallyhigh,ourprofitmarginforthisproductisverylimited.Hopeyouarehappywithitandyouarewelcometocontactmeifthere’sanythingelseIcanhelpwith.
Bestregards!
$myname
译文:
我们已经为您重置价格并给您原运价XXX%的折扣.如你所知,运输本钱非常高,而我们提供的价格比市场价格低,我们从这个产物中赚取不了几多利润.希望您满意,并随时与我联系.提示:
请填写运费折扣.没有好评,买家对你的产物暗示怀疑
Dear$buyer,
Iamverygladtoreceiveyourmessage.AlthoughIhaven’tgotahighscoreonDHgate,I’vebeendoingbusinessoneBayformanyyearsandIamquiteconfidentaboutmyproducts.Besides,sinceDHgateoffersBuyerProtectionservicewhichmeansthepaymentwon'tbereleasedtousuntilyouaresatisfiedwiththeproductandagreetoreleasethemoney.Wesincerelylookforwardtoestablishinglongbusinessrelationshipwithyou.
Regards
$myname
译文:
我很高兴收到你的邮件.虽然我在DHgate没有几多评价,但我一直在Ebay做业务多年,我对我的产物很有信心.另外DHgate提供第三方担保支付服务,这意味着付款将不会发放给卖方,直到您对产物质量和交易非常满意.希望能够与您长期合作,谢谢.
发货几天后买家没收到货
Dear$buyer,
WesentthepackageoutonXXXXXXXXXXXXXX,andwehavecontactedtheshippingcompanyandaddressedtheproblem.WehavegotbacktheoriginalpackageandresentitbyUPS.ThenewtrackingnumberisXXXXXXXXXXXXXX.
Iapologizefortheinconveniencesandhopefullyyoucanreceivetheitemssoon.Ifyouhaveanyproblems,don’thesitatetotellme.
$myname
译文:
我们已经在XXX月XXX号发送包裹,根据您的反馈,我们已经联系货运公司并确认问题.我们将找回原来的包裹偏重新寄送,新的货运单号是XXXXXXXXXXXXXX,使用的是UPS.我对此感到十分抱愧,希望您能尽快收到.有任何疑问,请告诉我.提示:
请填写发货日期和货运单号.向买家推荐新品
Dear$buyer,
AsChristmas/Newyear/……iscoming,wefoundXXXXXXXXXXXXXXhasalargepotentialmarket.ManycustomersarebuyingthemforresaleoneBayorintheirretailstoresbecauseofitshighprofitmargin.WehavealargestockofXXXXXXXXXXXXXX.PleaseclickthefollowinglinktocheckthemoutXXXXXXXXXXXXXXXXXXXXXXXXXXXX.Ifyouordermorethan10piecesinoneorder,youcanenjoyawholesalepriceofXXX.Thanks.
Regards
$myname
译文:
随着圣诞节/新年/……的来临,我们发现XXXXXXXXXXXXXX产物拥有一个年夜型潜在市场.我们有年夜量的滞销的XXXXXXXXXXXXXX产物.请单击下面链接XXXXXXXXXXXXXXXXXXXXXXXXXXXX检查它们.如果你一个定单购买XXX件我们可以给批发价格.感谢您的惠顾.提示:
请填写产物名称、产物链接地址和购买件数.收到好评后
Dear$buyer,
Thankyouforyourpositivecomment.Yourencouragementwillkeepusmovingforward.
Wesincerelyhopethatwe’llhavemorechancestoserveyou
$myname
译文:
感谢您的积极评价.您的鼓励是我们前进的动力,我们真诚地希望能有更多的机会为您服务.
买家询问是否有直销航运
Dear$buyer,
Weofferdropshippingservice.Youcansimplyspecifytheshippingaddressandwewilldelivertheordertoyourdesignatedaddress
$myname
时间:
二O二一年七月二十九日