外贸邮件回复流程.docx
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外贸邮件回复流程
LGGROUPsystemofficeroom【LGA16H-LGYY-LGUA8Q8-LGA162】
外贸邮件回复流程
1.开发信
介绍产品
介绍公司
开发信回复
问报价
2.回复询盘
旺旺直接回复询盘
发送具体事宜到email
宣传产品
发送具体事宜到email并宣传产品
请求及时聊天工具
邮件回复询盘
邮件无回复
报价或emailcatalog后无回复
价格回访
第一次回访
第二次询问：
第三次询问：
仍然无回复重新报价
询问对新价格的意见
新报价后客户迟迟不回复
客户砍价
3.样品
寄样前的预备：
寄样品（告知客户品名，规格，寄样日期，快件号码等）
询问客户是否收到样品，意见如何，检验结果，改进意见
寄改进后的样品
询问客户是否收到样品，意见如何，检验结果
4.订单
样品合格，是否下订单，何时下订单
催问客户下订单
5.信用证
催开信用证
修改信用证
6.出货事宜
7.给客户发装运通知
8.告知客户寄单事宜
告诉客户寄单日期，快件号码
9.货物跟踪
询问客户是否收到货物，有无意见。
10.询问结汇情况
当遇到客户未付款订单时：
当你已收到付款订单时
当你已发货后：
11.当客户投诉产品质量有问题时：
12.邮件回复常用语
收到来信
久未通信
未及时回信
久无音信：
表示歉意难过：
遇到不好的事情
13.各种问题该怎样回复
当订单已完成时：
当货物已断货时：
当你为客户提供折扣时：
当有大量订单询价时：
当买家要求免运费时：
当未付款订单改完后价格再次催款时：
当外贸业务员向买家堆荐新品时：
无法提供客户想要的产品时回复
14.回复询盘内容该写什么
报价管理
PI处理
1.开发信
介绍产品
DearSir/Madam,
ThisisQueentyfromHDVcompany,specializedintheSFPtransceiverandmediaconverterforyears.Thebestqualityandcheappriceofourproductswillsatisfyyourneeds.ourmainproductsarethefollowing:
1.1*9
2.SFP,SFF,CSFP,SFP+,XFP,X2,XENPAK...
3.Mediaconverter
4.ONU
5.POESwitchect.
Bestregards,
QueentyKwok
InternationalSalesDepartment
Website:
Address:
XuDaIndustrialBuilding,FenghuangFirstIndustrialZone,
Bao'anDistrict,ShenZhen,518103,China.
:
WhatsApp+86
:
Skypequeenty1995
:
WeChatKwokQueenty
:
:
ICQ
介绍公司
Dearsir/madam,
ThisisQueentyfromHDVcompany,Wearean?
OEMmanufaturewith?
10yearsexperience.WehaveMorethan100workersand?
Over10salesman.TheproductwithRoHscertification
OEMmanufature
10yearsexperience
Morethan100workers
Over10salesman
Freesamples
RoHs
TP-Link&ZYXELcooperate
Overtwiceexhibitionseveryyear
DearSir,
ThisisQueentyfromHDV,Ireviewyourwebsiteproductsfp.That'sourmianproduct（RoHs）.WeareanOEM?
fiberopticequipmentfactory?
with10yearsexperience.Morethan?
10salesmanand100workers.Wealsohaveourown?
patentinmodule.CooperatewithTP-linkand?
ZYEXL.
So,thequalitycanbeguaranteedundertheinexpensiveprice.
Sincerelyhopetocooperatewithyou.
Anyquestionarewelcometoreply
BestRegards
Queenty.
1.3开发信回复
要报价
Hereisoursfptransceiverpriceforyourreference.
Model:
FOBShenzhen:
$pc
Datarate:
Wavelength:
1310nm
Distance:
20KM
Connector:
LC
Compatible:
Cisco
Warranty:
3years
Ifanyrequirements,plstellmefreely.
DearMr.BrunoFelicidadeJones,
Queentyherefrom?
HDV,
exportingSFPandmediaconverter.Ifyouwannatohaveourspecificationtohavealookcontacme.
Name:
GIGABITMEDIACONVERTERWITHSFPPORT
1port（RJ45）10/100/1000M:
OneSFPport,
Auto-MDI/MDI-X
LEDindicatorsforsystemmonitoring
MultimodeandSinglemodeSFPmodulesavailable
Dimensions（mm）:
95x70x26
3yearswarranty
Price:
just$Piece
Hello,
Haveagreatday!
Hereisournewproductepononu.WeofferOEMserviceandcolorisoptional.
Anyrequirements,plstellmefreely.
Thankyou.
CherMonsieurXXdistingué,
C'estXXdelaSocié
téXXduNouveauMatériau.J'aivusurlesitewebAlibabaàlafindumoisdejuilletquevotresociétévoudraitacheteruneplaquecompositedepolyuréthaneutiliséedansl'entrep?
tfrigorifique.Jevousavaisenvoyéparméldesinformationssurnosproduits,maisjen'aipasencorere?
udesréponsesdevotrepart.Jenesaispassivotreentrepriseadéjàdéterminélesfournisseursdeceproduit.
Onpossèdenotrepropreusineprofessionnelle,avecdeséquipementsdeproductionavancés,surunebasedelaqualitédesproduitsdeclasse,sefigurantparmilespremiersquatrefabricantsprincipauxdelaChinedanslaproductiondesplaquescompositesenpolyuréthane.Actuellement,95%desfournisseurssurlemarchéoffrentdesplaquescompositesàladensitédepolyuréthanede30kg/m3,maislan?
trede45KG/m3,quiesttrèsbonnepourlaconstructiond'entrep?
tsfrigorifiques.
Dansl'attentedevotreréponse,veuillezagréer,MonsieurXX,l'expressiondenossalutationstrèssincères.
尊敬的XX，
我是XX新型材料有限公司的XX。
7月底我在阿里巴巴上看到贵公司想采购聚氨酯复合板作为冷库板。
我通过电子邮箱给贵公司发送了一些关于我们产品的信息，但是一直没有得到回复。
不知道贵公司现在是否确定了聚氨酯复合板的供应商。
我公司拥有自己的专业的工厂，先进的生产设备、产品质量一流，是中国排名前4的聚氨酯复合板生产商。
目前市场上95%的供应商所供应的复合板的聚氨酯密度为30KG/m3，而我们所供应的聚氨酯密度达到了45KG/m3。
非常适合于冷库的建设。
真诚的希望得到您的回复。
2.回复询盘
旺旺直接回复询盘
发送具体事宜到email
Thanksforyourinquiry
Iwillsendyouthedetailstoyouremail.
Bestregards,
InternationalSalesDepartment
QueentyKwok
Skype:
queenty1995
Wechat:
KwokQueenty
WhatSapp:
宣传产品
DearSir/Madam,
ThisisQueentyfromHDVcompany,specializedintheSFPtransceiverandmediaconverterforyears.Thebestqualityandcheappriceofourproductswillsatisfyyourneeds.ourmainproductsarethefollowing:
1*9
SFP,SFF,CSFP,SFP+,XFP,X2,XENPAK...
Mediaconverter
ONU
POESwitchect.
Ifyouhaveanyinterest,plscontactme:
Bestregards,
InternationalSalesDepartment
QueentyKwok
Skype:
queenty1995
Wechat:
KwokQueenty
WhatSapp:
发送具体事宜到email并宣传产品
Thanksforyourinquiry,
HDVQueentyhere.Iwillsendyouthedetailtoyouremai.
Ourmainproductis?
1*9
SFP,SFF,CSFP,SFP+,XFP,X2,XENPAK...
Mediaconverter
ONU
POESwitchect.
Ifyoualsoneedit,plscontactme.
BestRegards,
QueentyKwok
Skype?
queenty1995
WeChat?
KwokQueenty
请求及时聊天工具
Mydear,
Canugivemeyourinstantcommunicationcontactoremail.thatIcansendyouthedetailsmoreefficient.
Bestregards,
InternationalSalesDepartment
QueentyKwok
Skype:
queenty1995
Wechat:
KwokQueenty
WhatSapp:
邮件回复询盘
DearMr.Dave,
Gladtogetyourinquiryof***.
Accordingtoyourrequirement,theSinglefiber10/100M-20KMmediaconverter,wearesupplyingtoEuropeanmarketsaremainly$13/pair,500pair,$pair,1000pair.
Under100pairquantity,pricesvaryfrom13USD–15USDpairbasedondifferentchip.
Meanwhile,afterastudyofyourcompanyandsaleschannel,wefoundyou’resupplyingmediaconverteritemsformanychain-storeandxxxsupermarketinPoland,soIthinktheregularpackagingwayisnotsuitableforthesecustomers.
Wehaveanotherpackagingwayspecializeinsupplyingstoreandsupermarkets,it’s50pcsglovesperbagwithheaderblockwithaeuroholeforhanlingon,then200bags/carton.Webelievethisismoresuitableforyourdemand.
What’smore,ifyouhaveplantoexpandtheproductsupplies,Ithinkit’sveryworthtoconsiderourvinylgloves,whicharehotsellonPolishmarket.VinylglovenowismoreandmorepopularinEuropeanmarket,it’smoredurableandflexible.It’soneofourmostcompetitiveproductssoI’msurethatwillbehelpfultoexpandyourbusiness.
Ifyouhaveinterestincooperatingwithus,wecanprovidebothtypesofglovesforyourevaluation.
Welookforwardtoyourkindlyreplyandfurtherdiscussion.
Thanksandbestregards,
Queenty
DearMr.Dave,
Thanksforyourinquiryabout***onXX,2007.
Inordertoquoteyourightprice,pleaseinformusthedetailspecificationsuchasdate,fibertype,distanceandsoon.
Lookingforwardtohearingfromyousoon.
Thankyouandbestregards,
Queenty.
邮件无回复
Dearsir,
Goodmorning!
HDVQueentyhere.Hopeyouhavegotawonderfultoday!
Forseveraldaysnonewsfromyou,Ifyouhavereceivedouremailaboutyourlastedinquiry***
Anycommentsbyreturnwillbemuchappreciated.Lookingforwardtoyourpromptresponse,
Thanksandbestregards,
Queenty
报价或emailcatalog后无回复
DearMr.Dave,
Goodafternoon,QueentyherefromHDV,Ifthe***isworkableforyourmarket.MayweknowyourideaaboutourofferWewouldliketosatisfyyou,Ifthereanythingwecandoforyou,weshallbemorepleased.hopetogetreplyfromyou.
Bestregards,
Queenty.
DearMr.Dave,
Wisheverythinggoeswellwithyouandyouresteemedcompany!
weareinreceiptofyourinquiryat10th,andthecatalogueswassendasyourequest.Wehopetheywillhelpyouinmakingyourselection.wishwewillpromotebusinessaswellasfriendship!
Bestwishes
Queenty
DearMr.Dave,
Nowiamwritingforkeepingintouchwithyouforfurtherbusiness.ifanynewinquiry,welcomehereandiwilltrymybesttosatisfyyouwellwithcompetitivepricesasperyourrequest.bytheway,howaboutyourorderwithitem***ifstillpendingIwouldliketoofferourlatestpricestopromoteanopportunitytocooperatewitheachother.
Thanksandbestregards,
Queenty
价格回访
第一次回访：
DearMr/MsXX
RetheXXproducts.WehavequotedyouFOB/CIF/pricebye-mailddXXXX,2007..Haveyoureceivedit
Pleasecheckitandletmeknowyourcommentsabouttheprice.
Lookingforwardtohearingfromyousoon.
Thankyouandbestregard,
Queenty
DearMr/MsXX
RetheXXproducts.wehavee-mailedyouFOB/CIF/priceafterCantonFaironOct24,2006.Hopeyouhavereceivedit.What'syouropinionCanyouacceptitIfyouhaveanyproblems,pleaseletmeknow,Iwilltrytosolveit.
Lookingforwardtohearingfromyousoon.
Thankyouandbestregard,
Queenty
第二次询问：
DearMr/MsXX
RetheXXproducts,Ihavee-mailtheFOBQINGAOpricetoyou10th,2007.Andaskedforyourcomments.Butstillnoreply.Haveyoureceivedit
Pleasereviewitandletmeknowyourcomments.Ifanyproblems,pleasedon'thesitatetocontactus,Weshallbepleasedtobeofservicetoyouatalltimes.
Thanksinadvanceforyourquickreply!
Queenty
第三次询问：
DearMs/MsXX
ReXXproducts,wehavequotedyouFOB/CIF/pricebye-mailafterCantonFaironOct24,2006.Butforalongtime,youhaven'trepliedus.Sowesenttwoe-mailtoyouaskingforyourcommentsonNov9andNov21,2006.Butstillnoreply.NowI'dliketoknowwhetheryoustillinterestedinthisitem.
Lookingforwardtohearingfromyousoon.
Queenty
DearMr/MsXX
ReXXproducts,wehavecontactedyoutwotimes.Butsti
升级会员 