人力资源管理自查.docx

人力资源管理自查.docx

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人力资源管理自查

AnHRAudit

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DepartmentOrganizationQuestionnaire

   TheHumanResourcesDepartmentisstructured,organizedandequippedtoprovideoverallstrategy,directionandeffectivemanagementoftheorganization’shumanresourcesfunctiontoaccomplishorganizationalobjectives.

1.Isthereonedepartmentorfunctionwithintheorganizationthatisresponsibleandaccountableforplanning,establishing,overseeingandcoordinatingallhumanresourcepolicies,systemsandservicesforall11majorcategories?

2.Doesthesenior-levelhumanresourcesmanagerreporttothesamelevelpositionasallothermajorstaffandlinedepartmentswithintheorganization?

3.Doestheseniorhumanresourcesmanagerparticipateinaddressingtheorganization’sstrategic,tacticalandpolicyissues?

4.DoestheseniorhumanresourcesmanagerintegrateallHRactivitieswiththeorganization’sstrategicbusinessplan.

5.DoestheHumanResourcesdepartmentdemonstrateaclearunderstandingoforganizationalandcustomerneeds?

6.AreHRservicesandfunctionsalignedandprioritizedtoorganizationalandcustomerneeds?

7.Hasadepartmentmissionstatementbeendevelopedexplainingitspurposewithintheorganization?

   Hasthismissionstatementbeencommunicatedtoallmanagementpersonnel?

   Hasthismissionstatementbeencommunicatedtoothercustomersthroughouttheorganization?

   Ifso,towhom?

   How?

8.DoestheHumanResourcesdepartmenttakealeadinstrivingforamoreempoweredandparticipativeworkforce（productivityimprovement,costreduction,qualityimprovementandimprovedqualityofworklifeprograms?

）

9.HasaHumanResourcesdepartmentorganizationchartbeenpublishedanddistributed?

   Ifso,towhom?

   Doestheorganizationchartclearlydefinefunctionalresponsibilitiesandwhomcustomerscancontactforservice?

10.ArejobdescriptionsestablishedforallHRpersonnelstatingmajorjobobjectives,responsibilitiesandaccountabilities?

11.DoallHRpersonnelunderstandtheirrespectiverolesandrelationshipstoothersinthedepartment?

12.Aredepartmentpersonnelcross-trainedtoperformdutiesoutsidetheirmajorareasofresponsibility?

13.Dotheyworkonteamanddepartmenttaskforceprojects?

14.Aredepartmentalpersonnelprofessionallyandtechnicallycompetent?

15.Dotheyserveasinternalconsultantstomanagementaswellascounselorstoemployees?

16.Doesthedepartmentstaffworkwellasateam?

17.Aretheyreadilyaccessibletoallcustomers?

18.Aredepartmentpersonnelprovidedadequatetrainingandprofessionaldevelopmenttomeetorganizationalchallengesanddemands?

19.Isinvolvementinprofessionalandtechnicalgroupsencouraged?

   Doesthedepartmentsubscribetomajortechnicalandprofessionaljournals?

20.Isthereacredibleperformanceappraisalinplaceclearlystatingmutuallyestablishedgoalsandobjectivesfordepartmentpersonnel?

21.Arehumanresourcesstaffcompensatedaccordingtomarketstandards?

   Aretheycompensatedbasedoncomparablepositionswithintheorganization?

22.Doesdepartmentstaffeffectivelybalanceorganizationalwithemployeeneedsandactasanintermediateforboth?

23.IstheHumanResourcesdepartmentresults-oriented（i.e.,measuringcost-effectivenessandthebottomlineresultsofhumanresourcesprograms）?

   Ifso,isitattentivetothebottomlineanddoesitdemonstrateabusinessorientation?

24.Whatisthespanofcontrolofthetoppositionwithinthedepartments（i.e.,howmanyandwhichpositionsreporttoit）?

   Aresupervisorsormanagersreportingtoothermid-levelmanagers?

   HowmanyemployeesareintheHumanResourcesdepartment?

   WhatistheratioofHRdepartmentstafftoallemployeesserved?

   Howdoesthiscomparetothestaffinglevelsofothercomparableorganizationsofferingsimilarservices?

25.AreHRneedsandprogramsaccountedforintheorganization’sbudgetingprocess?

26.DoestheorganizationmakeplansforensuringthatHR’sfutureneedsaremet?

27.Onascaleofonetoseven（sevenbeingthehighestandfourbeingadequate）,howwouldtheHumanResourcesteamratetheoveralleffectivenessandstructureofyourHumanResourcesdepartment?

28.Onthesameone-to-sevenscale,howdoyouthinkotherdepartmentheadswouldratetheoveralleffectivenessandstructureoftheHRdepartment?

   Onthesameone-to-sevenscale,howdoyouthinktheemployeeswouldratetheoveralleffectivenessandstructureoftheHRdepartment?

 ExplanationofDepartmentOrganizationQuestionnaire

   Foreachofthe11categories,theSelf-AuditquestionsaredesignedtoratehowwelltheHRdepartmentachievesthepurposeofthecategorydefinitionstatedatthetopofthequestionnaire:

IstheHRdepartmentstructured,organizedandequippedtoprovideoverallstrategy,directionandeffectivemanagementoftheorganization’shumanresourcesfunctiontoaccomplishtheorganization’sobjectives?

   Questionsonethroughnineexplorehowdepartmentleadersachieveorganizationobjectives,arepartofmanagement’sstrategicplanningeffortandassistinmakingdecisionsthataffectbottom-lineresults.ThesequestionsbothhelpensurethatHR’seffortsareinaccordwithcustomerneedsandsuggestwaysHRteamscantaketheleadinhelpingcustomersgetthemostoutoftheorganization’shumanresources.

   Questions10through26addresscommunicatingdepartmentfunctionsandservicestoallcustomers,staffobjectivesandinternalrelationships,staff’sdualroleasinternalconsultantstomanagementandcounselorstoemployees,staffcompetenceandflexibility,cross-training,balancingemployeeneedswithbusinessneedsandabottom-lineresultsorientation.

   Thecomponentsofquestion24alsorelatetostaffsize,structureandspanofcontrol.Industry-specificstandardsforstaffsizeareavailablefromavarietyofprofessionalpublications,suchastheSaratogaInstitute’s"HREffectivenessSurvey"andnationalandregionalstatisticscompiledbytheBureauofNationalAffairs（BNA）.Anysurveysthatrelatespecificallytoyourtypeoforganizationwillmakethatbenchmarkmorecredible.

   Questions25and26addressresourcesandplanningtoensurethedeliveryofrequiredservices.

HumanResourcesPlanning/OrganizationalDevelopmentQuestionnaire

   Theprocessofidentifyingandprovidingwaystofulfilltheorganization’sdevelopmentalandhumanresourceneeds.

1.Isthereonepositionaccountableforreviewingtheorganization’shumanresourcesrequirements?

2.Howisthisreviewcarriedout?

   Formally/informally?

（pleasedescribe）

3.Howoftenisthisanalysisupdated（e.g.,yearly,everytwoyears,threeyearsormore）?

4.Doyourprojectedneedsincludethefollowingconsiderations?

   Availabilityofoutsideworkforcedemographics（age,sex,minorityclassification,education,skillslevel,occupations,etc.）

   Anticipatedchangedinyourorganizationstechnology,processes,products/servicesandmarkets.

   Personnelneedsthesechangeswillrequire（e.g.newskills,education,knowledgeandabilities）.

5.Whichsourcesoutsidetheorganizationprovidethesedemographics?

6.Whatsourceswithintheorganizationprovidedthisinformation?

7.Towhomaretheseprojectionscommunicated?

   Howoften?

   Howfarintothefuture?

8.IsthereonepositionaccountableforreviewingandassessingtheHRdepartment’sskills,education,interestsandneeds?

9.Howisthisassessmentcarriedout（formallyorinformally）?

（Pleasedescribe.）

10.Howoftenisthisassessmentupdated（e.g.yearly,everytwoyears,threeormoreyears）?

11.Towhomarethisassessmentandanyprojectionscommunicated?

   Howoften?

   Howfarintothefuture?

12.Arethisassessmentandprojectionsusedfortraininganddevelopment?

13.Arethisassessmentandprojections（workforcerequirements）usedforcareerplanning（matchingorganizationalandindividualskills,abilitiesandneeds）?

14.Isthereaformalcareerplanningprocessinplace?

15.Isthereacareercounselingsystemtoidentifyindividualskills,interestsandneeds,andwhichoffersinplacementand/ordevelopmentalassistance?

16.Arehigh-potentialemployeesidentifiedforkeypositions?

   Ifyes,isthereasuccessionplantotargethighpotentialemployees?

17.Arehumanresourceprojections（i.e.,numbers,jobclassifications,skills,knowledge,abilityandeducationlevels）identifiedintherecruitmentplan?

   Howfarintothefuture?

18.Ifthehumanresourcesplancallsforrestructuringordownsizing,aretherestrategiessettodealwithdisplacedemployees?

   Isoutplacementassistanceoffered?

   Aretherestrategiestosupportremainingemployees?

19.Arethehumanresourcesprojectionsapartoftheorganization’sbudgetingprocess?

20.Doestheorganizationhaveplansforensuringitsdevelopmentandhumanresourceneedsaremet?

21.Onascaleofonetoseven（sevenbeinghighandfourbeingadequate）,howdoyouthinktheHRstaffratesthehumanresourcesplanning/organizationaldevelopmentprocess?

22.Onthesameone-tosevenscale,howdoyouthinkotherdepartmentswouldratethehumanresourcesplanningandorganizationaldevelopmentprocessnowinplace?

 ExplanationofHumanResourcesPlanning/OrganizationalDevelopmentQuestionnaire

   Affirmativeanswerstoallthequestionsinthissectionmeanstheorganization’sdevelopmentandhumanresourceneedsarebeingmet.Theemphasisisonconnectingorganizationaldevelopmentandworkforceneedprojectionswithinternalandexternalworkforceskills.

   Questionsonethroughsevendealwithinfluencesontheplanningprocess）changingworkforce,marketsandcustomers,