how-to-improve-communication-skill.ppt

how-to-improve-communication-skill.ppt

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CollegeChallengecommunicationskill,CommunicationSkills,BySoftLogicTechnologiesPvt.Ltd.,SoftwareTestingHelp,InTrOdUcTiOnITO.UTO.,SoftwareTestingHelp,WHYCOMMUNICATION?

AcommunicationproblemwithinITindustrySeeanormalscenario.,SoftwareTestingHelp,SoftwareTestingHelp,AnActiveListener,AnEffectivePresenter,AQuickThinker.AWin-WinNegotiator.,WHATMAKESAGOODCOMMUNICATOR?

SoftwareTestingHelp,PROCESSOFCOMMUNICATION,SoftwareTestingHelp,Source:

Whytocommunicate?

Whattocommunicate?

Usefulnessofthecommunication.AccuracyoftheInformationtobecommunicated.,PROCESSOFCOMM（cntd）,Encoding:

Theprocessoftransferringtheinformationyouwanttocommunicateintoaformthatcanbesentandcorrectlydecodedattheotherend.Abilitytoconveytheinformation.Eliminatesourcesofconfusion.Fore.g.culturalissues,mistakenassumptions,andmissinginformation.Knowingyouraudience.,WrittenCommunicationChannelsLetters,e-Mails,Memos,Reports.,VerbalCommunicationChannelsFace-To-Facemeetings,Telephones,VideoConferencing.,PROCESSOFCOMM（cntd）,SoftwareTestingHelp,StrengthsandWeaknessesVerbalCommunication:

Strength-RoleofBodyLanguage.Weakness-NotpossibletogivelonglistofdirectionsWrittenCommunication:

Strength-AproofofacommunicationWeakness-Writtenwordsdoesnotshowapersonsactualfeelings.,PROCESSOFCOMM（cntd）,SoftwareTestingHelp,EFFECTIVEDECODING:

Listenactively,Readinginformationcarefully,AvoidConfusion,Askquestionforbetterunderstanding.,PROCESSOFCOMM（cntd）,Theaudienceorindividualstowhomwearesendingtheinformation.THEINFLUENCEFORRECEIVER:

Thepriorknowledgecaninfluencethereceiversunderstandingofthemessage.Blockagesinthereceiversmind.Thesurroundingdisturbances.,FEEDBACK:

Feedbackcanbe:

VerbalReactionsandNon-VerbalReactions.PositivefeedbackandNegativefeedback.,PROCESSOFCOMM（cntd）,SoftwareTestingHelp,CONTEXT:

VariousCultures（Corporate,International,Regional,etc）,Language,LocationorPlace（Restaurant,Office,Auditorium,Room,etc）.SituationThesenderneedstocommunicatethecontexttothereceiverforbetterclarityinthecommunicationprocess.,PROCESSOFCOMM（end）,SoftwareTestingHelp,COMMUNICATIONGAME#1,RULE:

MakeagroupofFour.Sequentiallyassignanumbertoeveryindividual.1representativePickuponchitfromthelot.Memorizethesentenceandreturnthechit.Gobackandutterthesentencetothe2ndperson.Nooneelseshouldhearthesentence.Thenthe2ndpersonshouldutterittothe3rdpersonandsoon.Thelastpersonshouldannouncethesentencetoall.And1stpersonreadsthechit.,WHATDIDWELEARN?

Onlyverbalcommunicationcancreatechaoswhileitreachesthelastperson.Everypersonsthoughtprocessinfluencestheindividualunderstanding.Sobeanactivelistener.,SoftwareTestingHelp,FewtipstowardsActiveListening:

Understandyourowncommunicationstyle.Beanactivelistener.Usenormalcommunication.GiveFeedback,ACTIVELISTENING,SoftwareTestingHelp,1.Understandyourowncommunicationstyle:

Highlevelofself-awarenesstocreatinggood&longlastingimpressiononothers.Understandhowothersperceiveyou.AvoidbeingCHAMELEONbychangingwitheverypersonalityyoumeet.Makeotherscomfortablebyselectingappropriatebehaviorthatsuitsyourpersonalitywhilelistening.（Ideallynoddingyourhead）.,ACTIVELISTENING（cntd）,SoftwareTestingHelp,2.BeAnActiveListener:

Peoplespeak100to175WPMbutcanlistenintelligently300WPM.Onepartofhumanmindpaysattention,soitiseasytogointominddrift.Listenwithapurpose.Purposecanbetogaininformation,obtaindirections,understandothers,solveproblems,shareinterest,seehowanotherpersonfeels,showsupport,etc.Ifitisdifficulttoconcentratethenrepeatthespeakerswordsinyourmind.,ACTIVELISTENING（cntd）,SoftwareTestingHelp,3.UseNon-verbalCommunication:

Smile,Gestures,Eyecontact,Yourposture.,ACTIVELISTENING（cntd）,SoftwareTestingHelp,4.GiveFeedbackRememberthatwhatsomeonesaysandwhatwehearcanbeamazinglydifferent.Repeatbackorsummarizetoensurethatyouunderstand.Restatewhatyouthinkyouheardandask,HaveIunderstoodyoucorrectly?

ACTIVELISTENING（cntd）,SoftwareTestingHelp,Somemajorareasofnonverbalbehaviorstoexploreare:

EyecontactFacialexpressionsGesturesPostureandbodyorientationProximityParalinguisticHumor,SIXWAYSOFUSINGNON-VERBALCOMMUNICATIONSKILLSEFFECTIVELY,SoftwareTestingHelp,SIXWAYSOF（cntd）,EYECONTACT:

Eyeisandirectandmostexpressivepartofourbody.DifferentwaysofEyeContactDirectEyeContact:

（Showsconfidence）Lookingdownwards（ListeningcarefullyorGuilty）Singleraisedeyebrow（Doubting）Bothraisedeyebrows（Admiring）Benteyebrows（Suddenfocus）Tearscomingout（Emotionaleitherhappyorhurt）andmanymore,FACIALEXPRESSION:

Smilecoversthemostpartoffacialexpression:

Smilingisapowerfulcuethattransmits:

HappinessFriendlinessWarmthLikingAffiliation,SIXWAYSOF（cntd）,SoftwareTestingHelp,GESTURES:

Ifyoufailtogesturewhilespeaking,youmaybeperceivedasboring,stiffandunanimated.Alivelyandanimatedteachingstylecapturesstudentsattention,makesthematerialmoreinteresting,facilitateslearningandprovidesabitofentertainment.Headnods,aformofgestures,communicatepositivereinforcementtostudentsandindicatethatyouarelistening.,SIXWAYSOF（cntd）,SoftwareTestingHelp,POSTUREANDBODYORIENTATION:

Youcommunicatenumerousmessagesbythewayyouwalk,talk,standandsit.Standingerect,butnotrigid,andleaningslightlyforwardcommunicatestostudentsthatyouareapproachable,receptiveandfriendly.Furthermore,interpersonalclosenessresultswhenyouandyourstudentsfaceeachother.Speakingwithyourbackturnedorlookingatthefloororceilingshouldbeavoided;itcommunicatesdisinteresttoyourclass.,SIXWAYSOF（cntd）,SoftwareTestingHelp,PROXIMITY:

Culturalnormsdictateacomfortabledistanceforinteractionwithaudience.Youshouldlookforsignalsofdiscomfortcausedbyinvadingyoungaudiencesspace.Someoftheseare:

Rocking,Legswinging,Tapping,Gazeaversion,Tocounteractthis,movearoundtheclassroomtoincreaseinteractionwithyourstudents.Increasingproximityenablesyoutomakebettereyecontactandincreasestheopportunitiesforstudentstospeak.,SIXWAYSOF（cntd）,SIXWAYSOF（cntd）,Paralinguistic:

Thisfacetofnonverbalcommunicationincludessuchvocalelementsas:

-Tone-Pitch-Rhythm-Timbre-Loudness-Inflection,SoftwareTestingHelp,FEWFACTS,-Youhaveover630musclesinyourbody.-Eyemusclesarethebusiestmusclesinthebody.Scientistsestimatetheymaymovemorethan100,000timesaday.-Youhaveover30musclesinyourfacetohelpyousmileorfrown.Ittakes17musclestosmileand43tofrown.SOSMILEEVERYTIMEYOUSEESOMEONE.-Thestrongestmuscleinyourbodyisyourtongue.USEITEFFECTIVELY.-Ittakestheinteractionof72differentmusclestoproducehumanspeech.,SoftwareTestingHelp,PresentationSkillswhileappearingforaninterview.YourDressingsense（Males&Females）,Documentsneededtobecarried,Yourbodylanguage（whilestanding,whilesitting,whilewalking）,Yourattitude（Soberness,Softwords,avoidwesternaccent）,YourConfidence（whiletalking,bodymovements,aggression,etc）.,EFFECTIVEPRESENTATIONSKILLS,SoftwareTestingHelp,