酒店前台部英语培训Word文档格式.doc

酒店前台部英语培训Word文档格式.doc

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EntertainmentFacilities:

羽毛球/BadmintonCourt篮球馆/BasketballCourt网球馆/TennisCourt

沐足馆/MassageRoom麻将室/Mah-jiongRoom桌球/Snooker泳池/Swimmingpool（OutDoor）

（三）对话练习

DialogueA

G:

ThisisJohnspeakingfromroom6311,Iwantsomebodytohelpmetakemyluggage.

S:

Certainly!

Mr.John!

CanIaskhowmanypiecesofluggagedoyouhave?

Five.

OK,Thebellboywillcometotakethemrightnow!

Bytheway!

Canyoupreparemybillnow?

I’minhurrytocatchtheflight/gototheairport.

Noproblem!

DialogueB

Canyouwakeupmetomorrow?

Yessir!

MayIknowyourroomnumber?

6311.

MayIknowwhattimewouldyouliketowakeup?

Aquarterto7o’clock/sixfortyfive.

OK.Wewillcallyouontime.Goodnight!

Thankyou!

Bytheway,whereisthebreakfast?

It’sinthewesternrestaurant.Andit’sfrom7-10o’clock.

Whereisit?

It’sonthefirstfloorof6thblock.

Isee.Thankyou!

Goodnight!

DialogueC

It’ssomethingwrongwithmyair-conditionintheroom./Mytoiletisnotwork.

I’msorrysir.MayIknowyourroomnumber?

Don’tworrysir!

Theengineerwillcometocheck&

fixitassoonimmediately!

Goodevening!

Sir.Thecallingfromreception.Wearesosorrytoinformyouthattheair-conditioncouldnotreadytonight!

Therewasaterribleproblemofif,weshouldcontacttoprofessionalpeopletofixittomorrow.Canwehelpyoutochangeanotherroom?

OK!

Whichroom?

Thenewroomis6310.Pleasepackyourluggageandwaitinginyourroom.Thebellboywillcome&

helpyouchangetheroom.

DialogueD

Doyouhavelaundryservice?

Yes!

Therearelaundrylist&

laundrybagsintheroom.Pleasefillinit&

packyouclothes.Thenjustleaveitsonthebed.Thehousekeepingwilltakeitsinthemorning.

WhencanItakeitsback?

Ifdeliverbefore10o’clockinthemorning.Itscansentbackat7o’clockintheevening.

Doyouhaveexpressservice?

Wehave.Expressservicecantakeitbackaftersixhoursfromdelivering.Butitshouldbesentbefore5o’clock.

Isee.Thankyouverymuch!

YourEnglishisverygood.

It’smypleasuretohelpyou!

Wehopeyouwillenjoyyoustaywithus!

DialogueE

Doyouhaveroomservice?

Thereisamenuinthedrawer.Andtheroomservicephonenumberwasmarkedonthetelephone.It’sopenuntil2o’clockintheearlymorning.

Thanks.CanIaskmassageserviceinroom?

Sorry!

Sir.Wedon’thavemassageserviceintheroom.You’dbettertogotothemassagecentre.It’sonthe5thblock.Businesstimeis10o’clockinthemorningto12o’clockatnight.

DialogueF

Iwanttoplaygolftomorrowmorning.CanIbookyourgolfcarat7o’clock.

Howmanypeoplearethereinyourparty?

Onlyone.

Ok!

Thecarwillwaitingforyouontimetomorrowmorning.

Bytheway,canIaskalatecheckout?

Sowhenwillyoucheckout?

Aboutthreeo’clock.

I’msorrysir!

Weonlycanapproveyoufreelatecheckoutuntiloneo’clock.Afterityoushouldpayhalfcharge.

DialogueG

Cangetmoreslippers/bathrobe/toothbrush?

Canyousentmeaadapter/hairdryer/iron&

ironboard?

Noproblem.MayIknowyourroomnumber?

Theroomattendantwillbringtoyouimmediately.

DialogueH

Goodafternoon!

Reservation!

TracyspeakingmayIhelpyou?

IwanttobookasingleroomonthisFriday.

Pleasewaitamoment.Letmecheckourroomsavailabilities/vacancyofthatdate…..Sorrytokeepyourwaiting,madam.Yes,wehavethevacancy/don’thaveanysingleroomsavailableofthatdate.MayIknowinwhosenamewouldyouliketobook/wouldyoumindatwinbedsroomtoinstead?

MICHELL

Howmanynightwouldliketostay?

Three.

SothepriceisRMB922netontheweekend&

RMB717netontheweekdays.

Igetit.

MayIknowyouphonenumber?

12345111

Mayknowwhenwillyouupon?

Aboutnineo’clockintheevening.

Ms.Michell.yourroomwasbooked,letmerepeatyourreservation.It’sasingleroomforMs.MichellfromthisFridaytoMonday.ThepriceisRMB922net&

RMB717met.

Correct!

Thanksforyourbooking.Wearelookingforwardtoservingyou.

DialogueI

Ihaveareservation.

MayIhaveyournameoryourpassport?

Hereyouare.

Yes,yourbookingisasingleroomstayhereforthreenights.

Pleasefillin/writdownyourhomeaddressandsignyournamehere.

MayIaskhowwouldyouliketopay/settleyourdeposit/bill?

Bycreditcardorincash?

Bycreditcard.

MayIhaveit?

Thisisyourcreditcardauthorizationvoucher.Pleasesignyournamehere.

Thisisyourroomcard.Theroomnumberis6311,onthethirdfloorof6thblock.Pleasesignyournameheretoconfirmallthedetails.Thebreakfastitinthewesternrestaurant.It’sfrom7-10o’clock.It’sincluded.Justshowyourwelcomecardtotakeit.

Outbellboywillshowyoutoyourroom.Wehopeyouwillenjoyyourstayingwithus.

DialogueJ

Iwanttostore/keepmyluggage.

Isthereanythingvaluableorbreakableinside?

No!

Mayaskwhattimewillyoutakeitback?

About5o’clockintheafternoon.

Itstotallythreepieces.Pleasesignyounameonthisluggagetap.

Hereisyourtap.Pleaseshowitwhenyoutakebackyourluggage.

（四）常用句子

UsefulSentences

1.Couldyouspeakslowlyandloudly?

2.Pardon?

I’msorrysir.Idon’tknowwhatdoyoumean.Pleasewaitamoment/holdtheline.Iwillbringmymanagertoyou.

3.Thankyouforyourunderstanding.

4.I’mafraidit’sagainstourpolicy.

5.Wehaveshuttlebusfromhoteltogolfclub/swimmingpool.It’sleavingforeveryonehour.

6.AnythingelseIcandoforyou?

Justletmeknow.

7.Letmehelpyouwithyourluggage.

8.I’malwaysatyourservice.

9.I’mafraidtheroomisnotreadyyet.Thewillbedelayabouthalfanhour.

10.Weapologizefortheinconvenience.Whatabouthavingsomedrinkinthewesternrestaurant.Andwewilltakecareofyouluggage

11.Wereallyapologizeforthedelay.

12.I’msorry,therecouldbesomemistakes.

13.Nevermind.

14.It’sallright./It’sdoesn’tmatter.

15.Rightaway,sir.

16.Wishyouhaveagoodtrip.

17.Thesametoyou.

18.Wedon’thaveshuttlebustoGZcitycentre.You’dbettertorentourhotelcar.It’scostRMB300.

19.It’sabouttwentyfiveminutes/fortyfiveminutesfromhoteltotheairport/GZ.

ShowDirections

East/东South/南West/西North/北Infrontof/在….前面beside/旁边behind/后面

above/上面Below/下面on/上面under/下面river/河crossroad/十字路口

bridge/桥trafficlight/交通灯block/街区Corner/拐角ontheleft/在左边

ontheright/在右边attheendof/在最后crossthestreet/过马路turnleft/转左

turnright/转右inthenext/在下一个Nearby/附近，旁边gostraight/直走roadsign/路标

bybus/taxi/乘车onfoot/步行drivealong/一直往前开keepstraighton/继续走下去