物流英语整理Word格式文档下载.docx
《物流英语整理Word格式文档下载.docx》由会员分享,可在线阅读,更多相关《物流英语整理Word格式文档下载.docx(50页珍藏版)》请在冰点文库上搜索。
▪Informationandcontrol信息和控制
▪Packagingandunitization
▪包装和单位化
Importanceoflogistics
物流的重要性
▪Logisticsisanimportantactivitymakingextensiveuseofthehumanandmaterialresourcesthataffectanationaleconomy.
▪物流是一项影响国民经济,充分利用人力和物料资源的重要活动。
Summary小结
▪Inthisinitialpartanumberofsubjectshavebeenintroduced.Thesewillbeexpandedinsubsequentchaptersofthebook.
▪Theimportantelementsoflogisticshavebeendescribed,andtheimportanceoflogisticswasintroduced.
Newwordsandspecialterms生词和短语
▪logisticsn.物流;
后勤;
后勤学
▪replenishmentn.补给;
补充
▪provisionn.供给;
(一批)供;
预备;
防范;
规定
▪outgoingn.外出;
开支;
流出
▪frameworkn.构架;
框架;
结构
▪inboundadj.内地的;
归航的
▪outboundadj.开往外地的;
开往外国的
▪inventoryn.详细目录;
存货;
财产清册;
总量
▪systematicadj.主系统的;
体系的
▪tangibleadj.切实的
▪intangibleadj.难以明了的;
无形的
▪warehousingn.仓库费;
入仓库;
仓库贮存
▪commodityn.日用品
Questions
思考题
▪1.Whatisthelogistics?
▪2.Whatdoestheterm“logistics〞originatefrom?
▪3.Howdoyoucomprehend“logistics〞encompassesmuchmorethanjustthetransportofgoods?
▪4.Whatareincludedintheelementoflogistics?
▪5.Inyouropinion,whatistheimportanceoflogistics?
Chapter2Customerservice
andlogistics
客户效劳与物流
▪Introduction引言
▪Thecomponentsofcustomerservice
▪客户效劳的组成
▪Customerservicepolicy
▪客户效劳政策
▪Levelsofcustomerservice
▪客户效劳水平
▪Measuringcustomerservice
▪衡量客户效劳
Introduction引言
▪Theultimatepurposeofanylogisticssystemistosatisfycustomers.
▪任何物流系统的最终目的都是为了满足顾客的需要。
Thecomponentsofcustomerservice客户效劳组成
▪1.Pre-transactionelements
▪交易前的客户效劳要素
▪2.Transactionelements
▪交易中的客户效劳要素
▪3.Post-transactionelements
▪交易后的客户效劳要素
Pre-transactionelements
交易前元素
▪Writtencustomerservicepolicy
▪书面的客户效劳政策
▪Accessibility
▪可接近性
▪Organizationstructure
▪组织结构
▪Systemflexibility
▪系统灵活性
Transactionelements
交易中元素
▪Ordercycletime
▪订单周期时间
▪Inventoryavailability
▪存货可得性
▪Orderfillrate
▪订单完成率
▪Orderstatusinformation
▪订货信息状态
Post-transactionelements
交易后元素
▪Availabilityofspares
▪备用存货可用性
▪Call-outtime
▪出动效劳时间
▪Producttracing/warranty
▪产品追踪和质量保证
▪Customercomplains,claimsetc.
▪客户抱怨,索赔等
Customerservicepolicy
客户效劳策略
▪Anunderstandingofthedifferentmarketsegmentsthatexist;
▪理解存在的不同细分市场;
▪Anawarenessofthecustomersneedsorperceivedneedswithinthissegmentation;
▪在不同的细分市场里开掘客户需求;
▪Thedeterminationofclearlydefinedandquantifiablestandardsofcustomerserviceinrelationtothedifferentmarketsegments;
▪对于不同的细分市场,确定清晰明确的可量化的客户效劳标准;
▪Aunderstandingofthetrade-offbetweenthecostsandlevelsofcustomerservice;
▪理解客户效劳本钱与水平之间的交换关系;
▪Measurementoftheserviceprovided;
and
▪衡量所提供的效劳;
▪Liaisonwithcustomerstoensureanunderstandingandappreciationoftheserviceprovided.
▪联系客户以确保理解和正确评价所提供的效劳。
Levelsofcustomerservice
客户效劳水平
Measuringcustomerservice
衡量客户效劳
▪Thenumberoforderscompletelysatisfied,say18outoff20,overaperiod(90%);
▪某一时期内完成订单的数量〔90%〕;
▪Thenumberoflinesdeliveredfromasingleorder,say75outofthe80linesrequested(94%);
▪单一订单要求的生产线数量〔94%〕;
▪Thenumberoflineitemsorcasesdeliveredfromasingleorder;
say75outofthe80linesrequested,butonly1,400ofthe1,800totallineitems(78%);
▪单一订单中获得生产线上品种数量;
80条线上需要75条,而1800条总线上仅需1400条〔78%〕;
▪thevalueoftheordercompleted,saymorethan£900order(83%).
▪订单的完成价值,超过900英镑〔83%〕。
▪Orderreceipttoorderentry;
▪订单接收到订单进入;
▪Orderentrytoallocationforpicking;
▪订单进入捡货阶段;
▪Allocationtodispatch;
▪理货;
▪Dispatchtodelivery.
▪发货。
▪Deliveredcompletetothequantitiesordered;
▪完全运输合格订单;
▪Deliveredexactlytothecustomersrequesteddateandtime;
▪在要求的日期和时间准确运输到客户手中;
▪Nodeliveryproblems(damager,shortage,refusal);
▪没有运输问题〔破损、短缺、拒收〕;
▪Accurateandcompletedeliverydocumentation.
▪准确而又完全的运输文件。
▪Thisparthasconsideredsomeofthekeyaspectsofcustomerserviceandlogistics.Themajorcomponentsofcustomerserviceweredescribed.Theyweresummarizedas:
Pre-transactionelements;
Transactionelements;
Post-transactions.Theneedforanappreciatecustomerservicepolicewasemphasized.Anapproachfordevelopingsuchapolicywasoutlined.Theimportanceofaccuratecustomerservicemeasurementwasexplained.Differentmeasuresoforderfulfillmentweredescribed.
▪schedulingn.时间进度安排
▪payrolln.薪水册
▪measurementn.度量
▪segmentn.细分
▪reliabilityn.可靠性
▪availabilityn.可得性
▪frequencyn.频率
▪interactionn.交互作用,交感
▪transactionn.交易
▪flexibilityn.灵活性
▪tracev.追踪
▪warrantyn.质量保证书
▪dispensev.分发,分配
▪liaisonn.联络
▪feasibleadj.可行的
▪revenuen.收益
▪assessv.估价
▪timelinessn.及时性
▪discreteadj.不连续的,离散的
▪dispatchv.调度,发送
▪refusaln.拒绝
▪Whatarethecomponentsofcustomerservice?
▪Pleasedescribepre-transactionbyexamples?
▪Whatareincludedinthecustomerservicepolicy?
▪DescribeFigure2.1inyourownwords?
▪Howtomeasurecustomerservice?
▪DescribeFigure2.2inyourownwords?
Chapter3
Logisticsprocesses
第3章物流过程
Introduction引言
Theimportanceoflogisticsprocesses
物流过程的重要性
Keylogisticsprocesses
关键的物流过程
Approach方法
Toolsandtechniques工具和技术
Summary小结
Introduction引言
▪Oneofthekeyelementsofplanningforlogisticsisconcernedwiththedesignofappropriatelogisticsprocesses.Theseprocessesarethemethodsusedtoensurethatthebusinessoperateseffectivelysothatallthemajorobjectivesareachieved.
▪物流筹划的一个重要组成局部是合理的设计物流程序。
所有的程序都是为了确保企业高效运作并且实现其主要目标。
Theimportanceoflogisticsprocesses物流过程的重要性
◆Theaimofanysupplychainistoensurethatcross-companyandcross-supply-chainactivitiesaredirectedatachievingcustomersatisfactionfortheenduser.Thus,processesneedtobedevelopedtomakethishappen.Theyneedtobeabletospanacrossinternalfunctionsandacrosscompanyboundariestoprovidethetypeanddevelopcustomerservicerequired.
◆供给链中的所有活动都以顾客满意为目标,因此程序的设计要符合这种思想,并且能够跨越不同的职能和公司界限良好运作,最终提高顾客效劳水平。
Keylogisticsprocesses
关键物流过程
▪Orderfulfillment完成订单
▪Newproductintroduction新产品的引进
▪Newproductdevelopment新产品的开发
▪Productreturns产品回收
▪Theprovisionofspares备用品的供给
▪Informationmanagement信息管理
Theprocesstriangle
过程三角形
图3.2Approach
方法
Toolsandtechniques
工具和技术
▪Paretoanalysis.
▪帕累托分析
▪Marketorcustomersegmentation.
▪市场或顾客分割
▪Customerservicestudies.
▪顾客效劳调查
▪Relationshipmapping.
▪关系制图
▪Processcharts.
▪程序图
▪Value/timeanalysis.
▪价值/时间分析
图3.3一个典型的帕累托曲线
图3.4关系绘图:
用于确定关键部门及其相互关系
图3.5价值/时间分析
Summary
▪Inthisparttheimportanceoflogisticsprocesshasbeenreviewed.Theneedtomoveawayfromfunctionandtowardscross-functionalprocessdevelopmenthasbeenhighlighted.Themainreasonsforadoptingmorestreamlinedprocesseswerediscussed.Someofthekeylogisticsprocessesweredescribed.
▪Abroadapproachtoprocessdesignwasoutlinedandthemainstepsinthisapproachweredescribed.Finally,someofthekeytoolsandtechniquesforlogisticsprocessredesignweredescribed.
▪fleetn.车(船)队
▪internaladj.内部的
▪beneficiaryn.收益人
▪originaladj.原始的
▪notificationn.通知
▪pickingn.拣货
▪invoicingn.开发票;
发货单
▪creditn.信用
▪channeln.信道,渠道
▪benchmarkn.基准
▪contingencyn.偶发事件
▪brainstormingn.头脑风暴
▪backingn.赞助者
▪senioradj.高级的
▪representativen.代表
▪solutionn.解决方案
▪alternativen.替换物
▪peripheraladj.外围的
▪alignv.调整
▪Whatistheimportanceoflogisticsprocesses?
▪Whatarethekeylogisticsprocesses,pleasetakeexamples?
▪Pleasedescribetheprocesstriangleinyourownwords?
▪Whatisabroadapproachtoprocessdesign?
▪Whatarethetoolsandtechniquesthatcanbeusedtohelpwithlogisticsprocessdesign?
PartⅡWarehousingandinventorystrategies
第二局部仓储和库存策略
▪Principlesofwarehousing
▪仓储准那么
▪Basicmethodsofinventorycontrol
▪库存控制根本方法
▪Inventoryplanningandmanagement
▪库存方案与管理
Chapter4
Principlesofwarehousing
第4章仓储准那么
Strategicissuesaffectingwarehousing
影响仓储的战略问题
Theroleofwarehouses仓库的角色
Typesofwarehouseordistributioncentre
仓库或物流中心的类型
Warehouseoperations仓储运作
Objectiveandprinciplesofgoodwarehousedesignandmanagement
优秀仓库设计和管理的目标与准那么
▪Withinsupplychainswarehousingisanimportantactivityinthedistributionofmaterialsfromrawmaterialsandworkinprogresstofinishedgoods.
▪材料从加工到完成的过程中,仓储是供给链的一项重要的、不可或缺的活动。
Strategicissuesaffectingwarehousing影响仓储的策略问题
▪Marketandproductbasestability.
▪市场和产品根底稳定性。
▪Typeofgoodstobehandled.
▪搬运的货物类型。
▪Typeoffacility,sizeandlocation.
▪设施的类型、大小和位置。
▪Inventoryandinventorylocation.
▪库存和选址。
▪Leveloftechnology.
▪技术水平。
▪Choiceofunitload.
▪单元货物的选择。
Theroleofwarehouses
仓储角色
▪Facilitatingtheflowofgoodstothecustomer.
▪利于货物到达顾客手中
▪Meetingtherequirementsofcustomerservicestandards.
▪满足顾客效劳标准的需求
▪Incorporatingvalue-addedactivities
▪使增值活动具体化