英语听力教程第二版4答案.docx

英语听力教程第二版4答案.docx

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英语听力教程第二版4答案

Unit1ShoppingandBankingOnline

ExerciseB

Spotdictation.Fillintheblankswiththewordsyouhear.

Key:

drop,shopping,mouse,feet,retailing,

street,get,done,third-party,online

30%,mails,Britain,gift-buying,50%,net,period

ExerciseC

Listentoanewsreport.Supplythemissinginformation.

TipsforstayingsafeontheNet

Majorpoints

Details（keywords）

1.Evaluatethesite

Well-known/trustworthy/customerservice/complaintsprocedure/refundpolicy

2.Talktomerchant/Emailandwaitforresponse

Addresses/phonenumbers/callup

3.Ensuresecureconnection

Strictsafetymeasures

4.Beextracarefulatacybercafeorotherpublicconnection

Part

Netshoppingunderfire

ExerciseA

Listentothereport.Supplythemissinginformationaboutthemainproblemofonlineshoppingfoundbythesurvey.

Key:

delivery,delivery,deliverycharges,personalinformation,87%,returninggoods,47%,order,35%,dispatch,87%,moneyback,two

ExerciseB

Nowlistenagain.Completethesummary.

Key:

convenience,choice,obstacles,completetrust,buildconsumers’trust,mature,payment,service

Part

Bankingathome

ExerciseA

Listentoadescriptionoftoday’sbankingservices.Completetheoutline.

Outline

.Someproblemsofthewalk-inbank

A.standinginlonglines

B.runningoutofchecks

C,limitedopeninghours

.Onlinebankingservices

A.viewingaccounts

B.movingmoneybetweenaccounts

C.applyingforaloan

D.gettingcurrentinformationonproducts

E.payingbillselectronically

F.e-mailingquestionstothebank

.Reasonsforcreatingonlineservices

A.competingforcustomers

B.takingadvantageofmoderntechnology

.Inappropriatenessofonlinebankingforsomepeople

A.havingnocomputersathome

B.preferringtohandleaccountsthetraditionalway

ExerciseB

Nowtrythis:

listentoamoreauthenticversionofthematerial.Thenanswerthequestions.

Key:

1.ItisbankingthroughtheInternet.

2.“Onlinebanking”offersconveniencewhichappealstothekindofcustomerbankswanttokeep.

3.Banksmostwanttokeeppeoplewhoareyoung,well-educated,andhavegoodincomes.

Part

Moreaboutthetopic:

SecretofGoodCustomerService

ExerciseB

NowlistentoaninterviewdiscussingEnglishandAmericangoodcustomerservices.Comparetheservicesandsupplythemissinginformation.

Englishgoodcustomerservice

American

1.offeringproductsinapleasantenvironment

1.focusingmoreinthehumansideofselling

a.tryingtoknowaboutlifestyle/family/income/occasionsinlife

b.formingapartnershipbetweenthecustomerandthesalesassociate

2.beforesale,duringsaleandaftersaleservice—secondtonone

3.differentapproachestodifferentcustomers

Example:

EuropeancustomersAmericancustomers

LetthemtakealookatApproachthem

everythingShowthem

Letthemcometosalesalternatives

assistants

2.developingcustomers

3.measuringsellingeffectiveness/goodqualitystaffbyrepeatbusinessnotbysales

4.good&successfulfirstcontactwiththecustomer—mostimportant

Part

Doyouknow…?

Listentoadescriptionofyardsales.Writedownthekeypointsinnoteform.Thenlistentothequestionsandmakeacorrectchoicetoanswereachquestion.

Questions:

1.WhichofthefollowingisacommonAmericansaying?

c

2.Whatcanbesoldatayardsale?

b

3.Whydopeoplegotoayardsale?

c

4.Whenwastheoldwoodenclubstolen?

c

5.Whatwastherealvalueoftheclub?

c

6.Whywastheclubatagreatvalue?

b

Unit2HotelorB&B

ExerciseB

Listentothedialogue.Writedownallthenumbersoftheproportionsoftourists.

Proportionsoftourists

Thisyear

Anaverageyear

Stayinginhotels

35%

60%

Stayinginholidaycamps

45%

20%

VisitingEurope

60%

80%

VisitingUSA

30%

15%

Goingbyplane

50%

70%

Takingtheirowncar

30%

20%

ExerciseC

ListentotheconversationbetweenaclerkinaHotelReservationsBureauandatourist.Completethechartabouttheinformationonthefourhotels.Thencompletethefollowingfiveexplanations.

Hotel

Prices

Otherrelatedinformation

TheCastleInn

￡12/single;￡15/double;

Continentalbreakfastincluded

TheDaltonHotel

￡30/single;￡60/double;

Bathroomattachedtoeveryroom;nochargeforchildrenunder12

Theparkhotel

￡16/person;￡25/halfboard;￡29/fullboard

Bathroomattachedtoeveryroom

ThePhoenix

￡28/double+bath

Breakfastexcluded

1.hotfood,friedegg2.coffee,tea,jam,cooked

3.dinner,bedandbreakfast4.theroomplusallmeals

5.ValueAddedTax

Part

Listentothereport.Completetheoutline.

Outline

.B&B

A.nature

B&Bisashortformforbedandbreakfast.

B.increasingnumber

Nowthereareabout15,000B&BsintheUS.

C.advantagesoverbighotels

1.charm,comfort,hospitality

2.ownerstakingapersonalinterestinguests

.AttractionofowningaB&B

A.meetingdifferentpeople

B.talkingwithguests

.SeveralfeaturesofSuitsUs

A.longhistory

builtin1883;19thcenturydecorations

B.interestingnamesforsomerooms

Namedaftersomepreviousfamousguests

.Differentpeople,differentchoices

A.B&Bsnotsuitableforsomepeople

1.uncomfortablestayinginsomeoneelse’shome

2.notinterestedinpersonalinteraction

B.aquietandromanticplaceformanypeople

Part

ExerciseA

Listentotheconversationinwhichamanphonesacarrentalagentaboutrentingacar.Supplythemissinginformation.

Informationaboutthecustomer:

Afamilyofthree+campequipment

LeavingonFri.July7th

ReturningonMon.July10th

Suggestionsbytheagent

Bestchoice:

aPintostationwagon

Regularrate:

$79.95

Specialweekendrate:

$59.95

Pickup:

after4p.m.onFri

Return:

by10a.m.onMon.

Mileagerate:

first300milesfree,then12centspermile

Othercosts:

Insurance:

$10

Salestax:

8%

Deposit:

$100

ExerciseB

Nowtrythis:

listentoamoreauthenticversionofthematerial.Writedownthewordsorphrasesthatarerelatedwithcarretails.

acompactcar/astationwagon/automatictransmission/currentmodels/pickup/returnthecar/specialweekendrate/regularrate/unlimitedmileage/insurance/salestax/afulltankofgas/deposit/lowersrates

Part

ExerciseB

Listentotheconversationandsupplythemissinginformation.

Roomtype

Rackrate

Suitablefor

Features

Singleroom

￡40

Staffofallgrades

Twinroom

￡55

Salesstaff

Delphossuite

￡150

Managerialstaff

Moreluxurious;privateterrace;convenientforentertainingprivateguest,viewoverthelake

Bellavistapenthouse

￡220

Companydirectorandhiswife

Totalluxury+totalprivacy;abalcony;viewoverthewholecountryside;alargesittingroom;astudy;afully-fittedkitchen

Unit3“Planting”Money

Part

ExerciseA

Listentothereport.Supplythemissinginformation.

Time:

Thursday,April17

Purpose:

teachingchildrenhowtosavemoney

Wayofteaching:

2,500bankersmaking5,000presentations

Part

ExerciseA

Listentoamini-talkaboutcreditcardsgivenbyYongAmericanBank.Completetheoutline.

Outline

.Theimportanceofcreditcards

.Nature

A.“charge”—payingatalaterdate

B.“limit”

.Thepotentialdisadvantages—expensive

A.easytomakelotsofpurchasesoncard

B.likelytopayatremendousamountofinterest

.Thebenefits

A.indispensableinlife

B.helpfulforemergencies

C.goodfortravel

D.insuringpurchase

Part

ExerciseA

Exercise2:

Answerthefollowingtwoquestions.

Key:

1.somuchoftheirincome,everlargerhousesandcars,socialprogramsorinfrastructurerepairs

2.happier,fewerdisputesofwork,lowerlevelsofstresshormones,lessoften,atanolderage

ExerciseB

Completethefollowingsummary.

Key:

vicepresident,MythsofRichandPoor,positiveside,increasedprosperity,betteroff,30yearsago

hundredsofgadgets,easier,morepleasurable,cellularandcordlessphones,computers,answeringmachines,microwaveovens

3/4,washingmachines,half,clothesdryers,97%,colortelevisions,3/4,VCRs,2/3,microwavesandairconditioners,3/4,automobile,40%,home,half,stereosystem

Part

ExerciseA

ListentoareportrecentlyreleasedbyafamousLondonresearchgroupaboutthecostoflivingaroundtheworld.Listtheworld’s10mostexpensivecities.

Tokyo,Osaka,Oslo,Zurich,HongKong,Copenhagen,Geneva,Paris,Reykjavik,London

ExerciseB

Answerthefollowingquestions.

Key:

1.TheeurohasappreciatedagainsttheUSdollar.

2.Persistenteconomicturmoil.

3.Tehran.

4.TheEconomistteamcheckspricesofawiderangeofitems—frombreadandmilktocarsandutilities—tocompilethisreport.

5.Businessclientsuseittocalculatetheamountofallowancesgrantedtooverseasexecutivesandtheirfamilies.

Unit4LoansfortheDream

Part

ExerciseA

Listentothedialogue.Takenotes.Thencompletethesummary.

Key:

college,repairing,ahundredpounds,threehundredfiftytofourhundred,interestrates,anOrdinaryLoan,24months

ExerciseB

透支额:

overdraft偿还:

repay

短期贷款:

lendersintheshorttime付利息:

payintereston

担保物:

collateral寿险:

lifepolicy

房屋的房契:

deedsofthehouse政府证券:

GovernmentSecurities

凭证:

certificate按日计算:

onaday-to-daybasis

Part

ExerciseA

Listentothematerial.Completetheoutline.Thengivetherightwordsaccordingtotheexplanations.

Outline

.Buyingahouse

A.costofhousing

a）1/4–1/3ofafamily’sincome

b）dependingonsizeandlocation

B.waytobuyahouse—mortgage

.Livinginalandlord’shome—advantages

A.cheaper

B.easytogetthingsrepaired

.Buyinganapartment—condominium

1.mortgage:

bankloanrepaired