商务英语口语 接待客户.docx
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商务英语口语接待客户
接待客户-商务英语口语
ChapterⅡReceivingClients
（接机，参观产品，社交娱乐等）
BackgroundKnowledge（公司、人物介绍，对话情景）
SusanWang,salesmanagerofSunshineImport&Exportco.ltdandher
secretary,DianaLiaregoingtomeetFredJohns,thepurchasemanagerof
GlobalTradingIncatShanghaiPuDongInternationalAirport.
一，MeetingtheGuest
1．Attheairport.
MissLiismeetingFredJohns.
L:
Excuseme,sir.AreyouMr.JohnsfromGlobalTradingInc.,NewYork?
J:
Yes,Iam.YoumustbeDianaLifromSunshineImport&Exportco.ltd?
L:
Yes,it'smypleasuretomeetyou.WelcometoShanghai.Didyouhavea
pleasanttrip?
J:
Well,Ienjoyeditverymuch.
L:
Anywayit'salongwaytoChina,isn'tit?
Ithinkyoumustbeverytired.
J:
ButIwillbeallrightbytomorrow,andreadyforbusiness.
L:
Great.Well,let'sgo.
2．IntroducingtheGuesttotheSuperior.
MissLiisintroducingMr.JohnstoSusanWang,thesalesmanager.
L:
IwouldliketointroduceyoutoMissWang,oursalesmanager.MissWang,
thisisMr.Johns,thepurchasemanagerfromGlobalTradingInc.
J:
Nicetomeetyou,MissWang.
W:
Nicetomeetyou,Mr.Johns.Welcometoourcity.Ihopeyouwillenjoyyour
stayhere.
J:
Thankyou.Ihavebeenlookingforwardtothistrip.
W:
We'lldoeverythingwecantoaccommodateyouandmakeyoucomfortable.
J:
Youaresonice.Ihopewe'llhaveagoodcooperation.
W:
Great.Nowlet'stakeashortrestinthewaitingroom.ThenMissLiandI
willtakeyoutovisitourcompany.
J:
Goodidea.Let'sgo.
二，ClientReception
1．Introducingthecompany.
MissWangandMissLiareintroducingthecompanytoMr.Johns.
W:
Hereisourcompany,SunshineImport&Exportco.ltd.
J:
Yes,I'veheardthecompanyforalongtime.
W:
Well,wehavebeeninthislineforalongtime.Andweareoneofthemost
competitivesuppliersofthisline.Wehavenearly280employeesandsalesof
RongaliteC98
e.gmillion.Wemanufacturechemicals,fine9,806$
PCTinlumps.OurproductsaresoldinBritain,America,Japan,Italy
andSouthEastAsiaandwellappreciatedbytheirpurchasers.
L:
Yes,andwealwaystakecustomersfirst.
J:
Great.Doyouhaveanynewproducts？
W:
Yes,itisresearchedbyourResearchandDevelopmentDepartment.Ithinkit
willbethebest-sellinglines.
J:
Wonderful.CanIhavealookatthesenewproducts?
W:
Ofcourse,MissLiwillshowyouaroundthedifferentdepartmentsofour
country,andthenwewillvisittheproducts.
2．Introducingthedepartment.
L:
Followmeplease,Mr.Johns.Thisisourmarketingdepartment.
J:
Looksgreat.
L:
Yes,Marketingdepartmentmainlyadvertisesandmarketsproducts.Andthis
way,thisisourResearchandDevelopmentdepartment.
J:
I'veheardanewkindofchemicalproducthasbeendevelopedbythis
department.
L:
Yes,thisdepartmentisveryimportantforthecompany.Itiscalled“heart”of
thecompany.
J:
DoyouhaveDispatchdepartment?
L:
Ofcourse,pleaseturnright,andthisisourDispatchDepartment,whichis
responsibletosendgoodstocustomers.AndwehaveagreatAfter-sales
department.
J:
Itmeanswhateverproblemswehaveaftersales,wecangethelpfromthis
department.
L:
Yes,wealwaystakecustomersasourGods.Ourafter-salesserviceisperfect.
3．Introducingtheproducts.
MissWangandMissLiareintroducingtheproductstoMr.Johns.
W:
Mr.Johns,nowletmeshowyouaroundourproductexhibitionroom.
J:
Icanhardlywaittovisittheproducts.
L:
Thisway,please.
W:
Ok,weareintheproductexhibitionroom.Ourlatestproductsareexhibited
here.
L:
Yes,inaword,ourproductshavetheexcellentqualitiesandreasonableprices.
Wehave5-yearwarrantyandthebestserviceconditions.Youcanrelyonus.
J:
IamreallyinterestedinType1&2.Woulditbepossibleformetohavea
closerlookatyoursamples?
W:
Ofcourse,please.
（Mr.Johnsisstudythesamplescarefully.）
J:
NowIcan'twaittoconsultthedetailsofthecontract.
三，SocialActivities
1．AppointmentandVisiting.
Mr.JohnshasanappointmentwithMr.Chen,thegeneralmanagerofthe
companyat2o'clockintheafternoon.He'sinwaitingroomnow.MissLi,the
secretary,isreceivingMr.Johns.
L:
Mr.Johns,mayIhelpyou?
J:
IwouldliketoseeMr.Chen.
L:
Doyouhaveanappointment?
J:
Yes,heknowsI'mcoming.Ourmeetingissetfor2o'clock.
L:
Pleasewaitforamoment.
（MissLiistelephoningtoMr.Chen.Mr.Chenconfirmstheappointmentwith
Mr.Johns）
L:
Well,Mr.Johns,Mr.Cheniswaitingforyou.Wishyouhaveagoodtime.
J:
Thankyou!
Haveagoodday.
（Mr.ChenishavingameetingwithMr.Johns）
C:
Nicetomeetyou,Mr.Johns.
J:
Nicetomeetyou,Mr.Chen.
C:
Doyouhaveagoodtimehere?
J:
Yes.Thankyouforsuchathoughtfularrangementforme.Shallwemakea
timeforourbusinesstalk?
C:
Youareamanofaction,Mr.Johns.I'dliketoinviteyoutoadinnerpartyat
theGrandHyattHotelat7o'clockinthisevening.Afterthedinner,we'llmakea
timeforourbusinesstalk.Ok?
J:
Thankyouforyourkindness.I'llbedelightedtoarriveontime.
C:
Seeyoulater.
J:
Seeyou.
2．GivingaBanquet.
Mr.ChenisholdingabanquetforMr.Johns.Mr.Guan,themanagerof
ResearchandDevelopment,Mr.Xiao,thefinancedepartmentmanager,Miss
Wang,thesalesmanager,MissLi,thesecretaryareallpresent.
C:
Mr.Johns,it'sapleasuretohaveyouhere.
J:
It'sverykindofyoutohaveinvitedme.
C:
Now.I'dlikeyoutomeetmyfriends.Allowmetointroducethem.ThisisMr.
Guan,HeisinchargeroftheResearchandDevelopmentDepartment.ThisisMr.
Xiao.Heisthefinancedepartmentmanager,andyouknow,MissWang,thesales
manager,MissLi,thesecretary.Theyarewithusevening.
J:
Oh,hownice.IamgladtomeetyouMr.GuanandMr.Xiao.
G.&X.:
Gladtomeetyou,too.
J:
It'snicetoseeyouagain,Mr.WangandMissLi.
W&L:
Nicetoseeyouagain,Mr.Johns.
C:
Now,let'sbeseated.ThisfoodisaShanghaispecialty.It'sverypopularhere.
Helpyourself,please.
W:
Makeyourselfathomeandeatitwhileitishot,Mr.Johns.
J:
Thankyou.Thesedishesarealldelicious.What'sthenameofthis?
C:
It'snamedSautéedShelledShrimps.Ittastesfresh,doesn'tit?
J:
Yes,it'swonderful.Thankyou,Mr.Chen,whatdowesayinChinesefor
“Bottomsup”?
C:
Wesay“Ganbei”.Iwishtoproposeatoasttoourfriendshipandcooperation.
Ganbei!
ALL:
Toourfriendshipandcooperation.Ganbei.
3．AttheExportCommoditiesFair.
MissWang,thesalesmanageristakingMr.JohnstovisittheExport
CommoditiesFair.
W:
Mr.Johns,thisway,please.Thefairhasbeenheldonceayearsince1990.
ManyvisitorscometotheFaireveryyear.Andthenumberofvisitorsis
increasedeveryyear.Thisyearthenumberisexpectedtobeover10,000.
J:
Iamexcitedtobehere.Howcrowdedwiththepeople.
W:
Yes.Becareful.TheFairhasbecomeveryimportantinourforeigntrade.
Thereareabout20,000newproductsondisplay.ManyChineseforeigntrade
companiescomehereanddobothimportandexportbusinesshere.
J:
Isupposetheseproductsoftheexhibitionfairmustbequitenewindesign.I
aminterestedinlookingaround.
W:
Ok,let'sgo.
Notes:
salesmanager:
销售经理．1import:
[im'p?
:
t]:
n.1.进口，输入2.进口商2．品v.1.进口2.输入3.引进
3．export:
['eksp?
:
t]:
n.1.出口,输出2.出口商品v.1.出口2.输出
4．GlobalTradingInc.:
Inc=incorporation公司全球贸易公司
5．accommodate:
v.1.向…提供住处,提供住宿2.使适应,使符合一致（to）
6．makesb.comfortable:
使某人宾至如归
cooperation:
[k?
u.?
p?
'rei?
?
n]n.合作,协作．78．hear…foralongtime:
久仰大名
竞争的，比赛m'petitiv]:
adj.competitive:
[k?
9．
的
10.supplier:
n.供应商
11.line:
行业
RongaliteC98PCTinlumps98%雕白块（块12.
状）
13.appreciate:
[?
'pri:
?
ieit]v.欣赏，感激,赏识
14.purchaser:
['p?
:
t?
?
s?
]买方,购买者
15.ResearchandDevelopmentDepartment:
研究和发展部门
16.thebest-sellinglines:
畅销品
17.marketingdepartment:
市场部门
18.DispatchDepartment:
运输部门
19.After-salesdepartment:
售后服务部门
20.exhibition:
[.eksi'bi?
?
n]:
n.展示,展览
21.warranty:
['w?
r?
nti]n.保证,担保
22.relyon:
依赖,依靠,对…放心
23.confirm:
[k?
n'f?
:
m]v.确定，批准,证实
24.bedelightedto:
很高兴做..
25.banquet:
['b?
?
kwit]:
宴会,筵席
26.inchargerof:
对…负责
27.beseated:
坐下
28.SautéedShelledShrimps:
水晶虾仁
29.bottomsup:
干杯
Usefulphrasesandsentences
1.Iamsopleasedtohavemetyouhere.
我很高兴在这里见到了你。
2.Thankyouforcomingallthewaytomycompany.
感谢各位专程远道造访本公司。
3.Onbehalfofourcompany,I'dliketosayhowdelightedwearetoreceiveyou
here.
谨代表我方公司，很高兴在此迎接你。
4.Thankyouverymuchforcomingallthewaytomeetusinperson.
谢谢您亲自专程赶来接我。
5.Excuse,Ihaven'tthehonorofknowingyou.
对不起，我还没有请教阁下的尊姓大名呢。
6.LadiesandgentlemenIamgladtohavethehonorofintroducing…
女士们，先生们，我很高兴能有殊荣向各位介绍…
7.MayIpresentMr….,GeneralManagerof…
请允许我介绍有下，…公司的总经理…
8.Wereallywishyouwillhaveapleasantstayhere.
我们真诚地希望你们在这里过得愉快。
9.Ifyoudon'tmind,we'dliketoaccommodateyou（putyouup）attheHoliday
Inn.
您若愿意的话，我们想把您安排在假日酒店下榻。
10.We'lldoeverythingwecantoaccommodateyouandmakeyoucomfortable.
我们会尽力为您服务，使您有一种舒适如归的感觉。
11.Ifyoushouldencounteranyinconveniences,pleasedonothesitatetoletme
know,andIwillbeverygladtohelpyouout.
您若有不便之处，请随时直言相告，我将很乐意为您排忧解难。
12.MaybewecouldstartwiththeDesigningDepartment.
也许我们可以先参观一下设计部门。
13.Thenwecouldlookattheproductionline.
然后我们再去看看生产线。
14.Almosteveryprocessiscomputerized.
几乎每一道工艺都是由电脑控制的。
15.Theefficiencyisgreatlyraised,andtheintensityoflaborisdecreased.
工作效率大大地提高了，而劳动强度却降低了。
16.I'vebeenlook
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