外贸邮件回复流程Word格式文档下载.docx
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4.1样品合格，是否下订单，何时下订单 17
4.2催问客户下订单 17
5. 信用证 18
5.1催开信用证 18
5.2修改信用证 18
6. 出货事宜 19
7. 给客户发装运通知 19
8. 告知客户寄单事宜 20
8.1告诉客户寄单日期，快件号码 20
9. 货物跟踪 20
9.1询问客户是否收到货物，有无意见。
20
10.询问结汇情况 20
10.1当遇到客户未付款订单时：
21
10.2当你已收到付款订单时 21
10.3当你已发货后：
11.当客户投诉产品质量有问题时：
12.邮件回复常用语 23
收到来信 23
久未通信 23
未及时回信 23
久无音信：
24
表示歉意难过：
遇到不好的事情 24
13.各种问题该怎样回复 24
当订单已完成时：
当货物已断货时：
当你为客户提供折扣时：
25
当有大量订单询价时：
当买家要求免运费时：
当未付款订单改完后价格再次催款时：
当外贸业务员向买家堆荐新品时：
无法提供客户想要的产品时回复 26
14.回复询盘内容该写什么 27
报价管理 27
PI处理 27
1.开发信
1.1介绍产品
DearSir/Madam,
ThisisQueentyfromHDVcompany,specializedintheSFPtransceiverandmediaconverterforyears.Thebestqualityandcheappriceofourproductswillsatisfyyourneeds.ourmainproductsarethefollowing:
1.1*9
2.SFP,
SFF,
CSFP,SFP+,
XFP,
X2,
XENPAK...
3.Mediaconverter
4.ONU
5.POESwitchect.
Bestregards,
QueentyKwok
InternationalSalesDepartment
Website:
https:
//hdv-
Address:
XuDaIndustrialBuilding,FenghuangFirstIndustrialZone,
Bao'
anDistrict,ShenZhen,518103,China.
E-mail:
Queenty@hdv-
:
WhatsApp+8618771015462
Skypequeenty1995
WeChatKwokQueenty
QQ2881463660
ICQ710499384
1.2介绍公司
Dearsir/madam,
ThisisQueentyfromHDVcompany,Wearean
OEMmanufaturewith
10yearsexperience.Wehave
Morethan100workersand
Over10salesman.
TheproductwithRoHscertification
·
OEMmanufature
10yearsexperience
Morethan100workers
Over10salesman
Freesamples
RoHs
TP-Link&
ZYXELcooperate
Overtwiceexhibitionseveryyear
DearSir,
ThisisQueentyfromHDV,
Ireviewyourwebsiteproductsfp.That'
sourmianproduct（RoHs）.Wearean
OEM
fiberopticequipmentfactory
with10yearsexperience.
Morethan
10salesmanand100workers.Wealsohaveourown
patent
inmodule.Cooperatewith
TP-link
and
ZYEXL.
So,
thequalitycanbeguaranteedunderthe
inexpensiveprice.
Sincerelyhopetocooperatewithyou.
Anyquestionarewelcometoreply
BestRegards
Queenty.
1.3开发信回复
1.3.1要报价
Hereisour1.25sfptransceiverpriceforyourreference.
Model:
SFP-1.25G-1310-20KM-SM
FOBShenzhen:
$5.60/pc
Datarate:
1.25G
Wavelength:
1310nm
Distance:
20KM
Connector:
LC
Compatible:
Cisco
Warranty:
3years
Ifanyrequirements,plstellmefreely.
DearMr.BrunoFelicidadeJones,
Queentyherefrom
HDV,
exportingSFPandmediaconverter.Ifyouwannatohaveourspecificationtohavealook？
contacme.
Name:
GIGABITMEDIACONVERTERWITHSFPPORT
1port（RJ45）
10/100/1000M:
OneSFPport,1.25Gbps
Auto-MDI/MDI-X
LEDindicatorsforsystemmonitoring
MultimodeandSinglemodeSFPmodulesavailable
Dimensions（mm）:
95x70x26
3yearswarranty
Price:
just
$8.00USD/Piece
Hello,
Haveagreatday!
Hereisournewproductepononu.WeofferOEMserviceandcolorisoptional.
Anyrequirements,plstellmefreely.
Thankyou.
CherMonsieurXXdistingué
C'
estXXdelaSocié
té
XXduNouveauMaté
riau.J'
aivusurlesitewebAlibabaà
lafindumoisdejuilletquevotresocié
voudraitacheteruneplaquecompositedepolyuré
thaneutilisé
edansl'
entrepô
tfrigorifique.Jevousavaisenvoyé
parmé
ldesinformationssurnosproduits,maisjen'
aipasencorereç
udesré
ponsesdevotrepart.Jenesaispassivotreentrepriseadé
jà
dé
terminé
lesfournisseursdeceproduit.
Onpossè
denotrepropreusineprofessionnelle,avecdesé
quipementsdeproductionavancé
s,surunebasedelaqualité
desproduitsdeclasse,sefigurantparmilespremiersquatrefabricantsprincipauxdelaChinedanslaproductiondesplaquescompositesenpolyuré
thane.Actuellement,95%desfournisseurssurlemarché
offrentdesplaquescompositesà
ladensité
depolyuré
thanede30kg/m3,maislanô
trede45KG/m3,quiesttrè
sbonnepourlaconstructiond'
tsfrigorifiques.
Dansl'
attentedevotreré
ponse,veuillezagré
er,MonsieurXX,l'
expressiondenossalutationstrè
ssincè
res.
尊敬的XX，
我是XX新型材料有限公司的XX。
7月底我在阿里巴巴上看到贵公司想采购聚氨酯复合板作为冷库板。
我通过电子邮箱给贵公司发送了一些关于我们产品的信息，但是一直没有得到回复。
不知道贵公司现在是否确定了聚氨酯复合板的供应商。
我公司拥有自己的专业的工厂，先进的生产设备、产品质量一流，是中国排名前4的聚氨酯复合板生产商。
目前市场上95%的供应商所供应的复合板的聚氨酯密度为30KG/m3，而我们所供应的聚氨酯密度达到了45KG/m3。
非常适合于冷库的建设。
真诚的希望得到您的回复。
2.回复询盘
2.1旺旺直接回复询盘
2.1.1发送具体事宜到email
Thanksforyourinquiry
Iwillsendyouthedetailstoyouremail.
Email:
queenty@hdv-
Skype:
queenty1995
Wechat:
KwokQueenty
WhatSapp:
0086-18771015462
2.1.2宣传产品
1*9
SFP,
Mediaconverter
ONU
POESwitchect.
Ifyouhaveanyinterest,plscontactme:
2.1.3发送具体事宜到email并宣传产品
Thanksforyourinquiry,
HDVQueentyhere.Iwillsendyouthedetailtoyouremai.
Ourmainproductis
1*9
SFP,
Mediaconverter
ONU
POESwitchect.
Ifyoualsoneedit,plscontactme.
BestRegards,
WhatsApp
+8618771015462
Skype
queenty1995
WeChat
KwokQueenty
QQ
2881463660
ICQ
710499384
2.1.4请求及时聊天工具
Mydear,
Canugivemeyourinstantcommunicationcontactoremail.thatIcansendyouthedetailsmoreefficient.
2.2邮件回复询盘
DearMr.Dave,
Gladtogetyourinquiryof***.
Accordingtoyourrequirement,theSinglefiber10/100M-20KMmediaconverter,wearesupplyingtoEuropeanmarketsaremainly$13/pair,500pair,$12.5/pair,1000pair.
Under100pairquantity,pricesvaryfrom13USD–15USDpairbasedondifferentchip.
Meanwhile,afterastudyofyourcompanyandsaleschannel,wefoundyou’resupplyingmediaconverteritemsformanychain-storeandxxxsupermarketinPoland,soIthinktheregularpackagingwayisnotsuitableforthesecustomers.
Wehaveanotherpackagingwayspecializeinsupplyingstoreandsupermarkets,it’s50pcsglovesperbagwithheaderblockwithaeuroholeforhanlingon,then200bags/carton.Webelievethisismoresuitableforyourdemand.
What’smore,ifyouhaveplantoexpandtheproductsupplies,Ithinkit’sveryworthtoconsiderourvinylgloves,whicharehotsellonPolishmarket.VinylglovenowismoreandmorepopularinEuropeanmarket,it’smoredurableandflexible.It’soneofourmostcompetitiveproductssoI’msurethatwillbehelpfultoexpandyourbusiness.
Ifyouhaveinterestincooperatingwithus,wecanprovidebothtypesofglovesforyourevaluation.
Welookforwardtoyourkindlyreplyandfurtherdiscussion.
Thanksandbestregards,
Queenty
DearMr.Dave,
Thanksforyourinquiryabout***onXX,2007.
Inordertoquoteyourightprice,pleaseinformusthedetailspecificationsuchasdate,fibertype,distanceandsoon.
Lookingforwardtohearingfromyousoon.
Thankyouandbestregards,
2.3邮件无回复
Dearsir,
Goodmorning!
HDVQueentyhere.Hopeyouhavegotawonderfultoday!
Forseveraldaysnonewsfromyou,Ifyouhavereceivedouremailaboutyourlastedinquiry***?
Anycommentsbyreturnwillbemuchappreciated.Lookingforwardtoyourpromptresponse,
2.4报价或emailcatalog后无回复
Goodafternoon,QueentyherefromHDV,Ifthe***isworkableforyourmarket.Mayweknowyourideaaboutouroffer?
Wewouldliketosatisfyyou,Ifthereanythingwecandoforyou,weshallbemorepleased.hopetogetreplyfromyou.
Wisheverythinggoeswellwithyouandyouresteemedcompany!
weareinreceiptofyourinquiryat10th,andthecatalogueswassendasyourequest.Wehopetheywillhelpyouinmakingyourselection.wishwewillpromotebusinessaswellasfriendship!
Bestwishes
Nowiamwritingforkeepingintouchwithyouforfurtherbusiness.ifanynewinquiry,welcomehereandiwilltrymybesttosatisfyyouwellwithcompetitivepricesasperyourrequest.bytheway,howaboutyourorderwithitem***?
ifstillpendingIwouldliketoofferourlatestpricestopromoteanopportunitytocooperatewitheachother.
2.4价格回访
2.4.1第一次回访：
DearMr/MsXX
RetheXXproducts.WehavequotedyouFOB/CIF/pricebye-mailddXXXX,2007..Haveyoureceivedit?
Pleasecheckitandletmeknowyourcommentsabouttheprice.
Thankyouandbestregard,
升级会员 