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developadditionalquestionsifnecessary.
4.EstimatethetimeneededtocovereachsectionoftheInterviewGuide.
OutlineforOpeningtheInterview
1.Greetthecandidate,givingyournameandposition.
2.Explaintheinterview’spurpose:
-Toacquaintinterviewerandcandidate.
-Tolearnmoreaboutthecandidate’sbackgroundandexperience.
-Tohelpthecandidateunderstandthepositionandorganization.
3.Describetheinterviewplan:
-Brieflyreviewjobs/experiences.
-Askquestionstogetspecificinformationaboutthosejobs/experience.
-Provideinformationaboutpositionandorganization.
-Answercandidate’squestionaboutthepositionandorganization.
-Pointoutthatyoubothwillgetinformationneededtomakegooddecisions.
-Indicatethatyouwillbetakingnotes.
4.Explainthejob’sessentialfunctionsandaskifthecandidatecanperformtheessentialfunctionswithorwithoutreasonableaccommodation.(RequiredintheUnitedStates)
5.MakethetransitiontotheKeyBackgroundReview.
KeyBackgroundReview
WorkBackground
Job/Experience:
______________________________Date:
____________________
Whatwere/areyourmajorresponsibilities/duties?
Anychangeinresponsibilities?
Whatdid/doyoulikebesttheposition?
Whatdid/doyoutheleast?
Whydidyou(orwhyareyouplanningto)leave?
Communication______________________
PlanningandExecution:
Organizingresourcesandworktoeffectivelyandefficientlyaccomplishindividual,team,andorganizationalgoals.
KeyAction:
-SetPriorities
-Establishobjectivesandmilestones
-Estimatetimesandscheduleactivities
-Identifyandallocateresources
-Usetools
Questions:
1.Givemeanexampleofatimewhenyoudidnothavetheresourcesyouneededto
achievethelevelofresultsyouwanted.Whatdidyoudo?
SituationActionResult
Communication:
___________________Planningandorganization
Rating:
Independence:
Takingimmediatelyactionandusingsourcestocompletetaskswithoutotherstogiveextrainstructionorassistance..
KeyActions:
-Takeimmediateactionwhenconfrontedwithproblems
-Doesnotwaitforotherstotakeorrequestforaction
-Reliedonownresources&
abilitiesforperformancetasks
Doyouhaveanoccasionthatyousolvedaproblemsuccessfullywithoutotherstogiveyouanyactions.
___________________Independence
Initiative:
Propensityforactiontoachievegraterresultsbeyondwhatisrequired;
beingproactive;
takinginitiative.
-Beproactive
-Generateideasforimprovement
-Takeadvantageofopportunitieswithoutbeingasked
-Seekopportunitiesforself-improvement
-Domorethanrequired
1.Whatstepshaveyoutakentoimproveyourskillsorperformance?
Givemeanexampleofwhenyoudidthis.
___________________Initiative
TeamWork:
Workscollaborativelywithothers,asappropriate,toaccomplishgoalsandobjectives;
buildsandmaintainsconstructivepartnerships.
-Maintainsorenhancesself-esteem.
-Addressesconflictswithinthegroup
-Workscooperativelywithpeersorteammembers
-Sharesinformation,ideas,andsuggestions
-Volunteersideasandhelp
-
1.Tellmeaboutatimewhenyouneededsomeone’scooperationtocompleteatask
andtheywerenotcooperative.Didyoucompletethetask?
Howdidyouresolvethesituation?
___________________TeamWork
InterviewClose
1.AdditionalInformation
◆Introducethebuy-timequestion.“I’mgoingtoaskaquestionthatI’dlikeyoutothinkaboutforafewminutesbeforeanswering.Whileyou’rethinking,I’llreviewmynotestoseeifthereisotherinformationIneed.”Thequestionis:
◆Whyshouldyoubeconsideredforthisposition?
2.Reviewnotes
◆Whilethecandidateisthinkingaboutthequestion,reviewyournotestoidentifyanyareawheremoreinformationisneeded,orinformationneedsclarification.
3.Buy-timeanswer
◆Askforthecandidate’sanswertothebuy-timequestion.
4.Additionalquestions
◆Askanyadditionalquestionsbasedonthereviewofyournotes.
5.Position/Organization/Location
◆Provideinformationonposition,organization,orlocation.Ifyouarethelastinterview.Checkthecandidate’sunderstandingoftheseareas.(Noteanythingthatappearstomatchorconflictwiththecandidate’sstatemotivationsandpreferences.
◆Givecandidatetheopportunitytoaskquestions.(Notethequestionsaskedhere)
6.Endtheinterview
◆Explainnextstepsinselectionprocess.
◆Thanksthecandidateforaproductiveinterview.
Post-interviewInstructions
1.IdentifycompleteSTARsthroughouttheInterviewGuide.
2.CategorizeSTARsintoappropriatecompetence/skill.
3.IndicatewhethereachSTARiseffective(+)orineffective(-).
4.ConsidertheweightofeachSTARaccordingtoitsimpact,recency,andsimilaritytothetargetjob.
5.Determineandrecordtheratingtheratingbox(lowerrightcorner)foreachcompetency/skillusethefollowingsystem:
E-Excel:
Theindividualdemonstrateswell-developedexpertise,andisconsideredhighlyskilledandinfluentialinthiscompetencyorskillarea;
Canprovideexpertadvice,andtrainordevelopothersinthiscompetencyorskillarea.
P-Proficient:
Theindividualhasgreatknowledgeandexperienceinthiscompetencyorskillarea;
welladvanced;
morethanacceptableinthiscompetencyorskillarea.
C-Competent:
Theindividualhasrequisiteoradequateabilityinthiscompetencyorskillarea;
meetsthecriteriaforsuccessfulperformanceinthiscompetencyorskillarea.
G-Gap:
Theindividualisnotfullycompetentinthisarea.Theindividualmayhavehadlimitedornoopportunitytodemonstratethisskillorcompetency,butthereiseveryreasontobelievethathe/shewillbeabletosufficientlydevelopthisskillorcompetencyinareasonableperiodoftime,withguidance,practice,and/orreinforcement.
V-Void:
Theindividualisnotfullycompetentinthisarea,andwillnotbeabletosufficientlydevelopthiscompetencyinareasonableperiodoftime.
ForNF-FitorNotaFit:
UsetoassessMotivationalFitforjob,Organizationand/orLocation
Clarifyingratings:
n:
Noopportunitytoobserveorassess.
W:
Weak/Wantmoredata(forexample,Cw);
usewhenonlySTARiscollectedforacompetencyofskillarea.
Eh:
Tohigh.Ahindividual’sskilllevelissoextremelyhighthatitcouldbedetrimentaltotheindividual’s,team’s,ororganization’sperformance.
6.Evaluatetheapplicant’sbehaviorintheobservablecompetencies/skill.
-Reviewyournotesanddetermineswhethertheapplicant’sbehaviorineachcompetency’s/skill’skeyactionswaseffective(+),neutral(0),orineffective/absent(-).
-Placeacheckmarkintheappropriateboxforeachkeyaction
-Usethefive-pointscalefromstep5toaratetheapplicant’sbehaviorinthefollowingcompetencies/skills.Writetheratingintheboxprovided.
Communication-Clearlyconveyinformationandideasthroughavarietyofmediainamannerthatisengaging,understandable,andmemorableforthereceiverofthecommunication;
activelyreceiveothers’communication,extractingboththecontentandtheintentbehindothers’comments,questions,andnonverbalcues.
KeyActions
+0-
------Organizationthecommunication
------Maintainsaudienceattention
------Adjuststotheaudience
------Listensandensureownunderstanding
------Adheretoacceptedconventions
------Comprehendscommunicationfromothers
------Demonstratelanguageskills
------Practicesproductiveconversation
------*Giveeffectivegrouppresentations
CommunicationRating:
CoverageGrid
Interviewers
Competencies/skills
A
B
C
PlanningandExecution
X
ActingwithIntegrity
Attentiontodetails
Initiative
Independence
TeamWork
Communication