实用文档Network Administrator.docx

实用文档Network Administrator.docx

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实用文档NetworkAdministrator

InterviewGuide

TargetPosition:

_______________________________Date:

______________________

Candidate:

___________________________________InterviewerA:

_______________

PreparationChecklist

1.Reviewapplicationmaterial,includingresume（curriculumvita）andanyapplicationforms.Decidewhilejobs/experiencesaremostrelevanttothetargetjob.

2.PreparetoconducttheKeyBackgroundReview.

-Noteany/experiencesonwhichyouareunclearorwouldlikemoreinformation.

-Noteanygapsinemployment.

3.PreparethePlannedBehavioralQuestionssection.

-Reviewthecompetency/skilldefinitionandkeyactions.

-Modifyquestionstobetterfitthecandidate’sexperience.

-Decideiftheorderofthequestionsshouldbechanged;developadditionalquestionsifnecessary.

4.EstimatethetimeneededtocovereachsectionoftheInterviewGuide.

OutlineforOpeningtheInterview

1.Greetthecandidate,givingyournameandposition.

2.Explaintheinterview’spurpose:

-Toacquaintinterviewerandcandidate.

-Tolearnmoreaboutthecandidate’sbackgroundandexperience.

-Tohelpthecandidateunderstandthepositionandorganization.

3.Describetheinterviewplan:

-Brieflyreviewjobs/experiences.

-Askquestionstogetspecificinformationaboutthosejobs/experience.

-Provideinformationaboutpositionandorganization.

-Answercandidate’squestionaboutthepositionandorganization.

-Pointoutthatyoubothwillgetinformationneededtomakegooddecisions.

-Indicatethatyouwillbetakingnotes.

4.Explainthejob’sessentialfunctionsandaskifthecandidatecanperformtheessentialfunctionswithorwithoutreasonableaccommodation.（RequiredintheUnitedStates）

5.MakethetransitiontotheKeyBackgroundReview.

KeyBackgroundReview

WorkBackground

Job/Experience:

______________________________Date:

____________________

Whatwere/areyourmajorresponsibilities/duties?

Anychangeinresponsibilities?

Whatdid/doyoulikebesttheposition?

Whatdid/doyoutheleast?

Whydidyou（orwhyareyouplanningto）leave?

Communication______________________

KeyBackgroundReview

WorkBackground

Job/Experience:

______________________________Date:

____________________

Whatwere/areyourmajorresponsibilities/duties?

Anychangeinresponsibilities?

Whatdid/doyoulikebesttheposition?

Whatdid/doyoutheleast?

Whydidyou（orwhyareyouplanningto）leave?

Communication______________________

Planningandorganizing:

Establishingcoursesofactionforselfand/orotherstoensurethatworkiscompletedefficientlyinlightofthestrategiesanddestinationofthedepartmentand/ororganization.

KeyAction:

-SetPriorities

-Establishobjectivesandmilestones

-Estimatetimesandscheduleactivities

-Identifyandallocateresources

-Usetools

Questions:

1.Whathaveyoudonetomakeyourdepartment/group/teammoreefficientororganized?

Givemeanexample.

SituationActionResult

2.Weareoftentoobusyplanfutureactivities.Tellmeaboutwhenyouweresobusyyoureactedtosituationsratherthanplannedforthem.

SituationActionResult

Communication:

___________________Planningandorganization

Rating:

LeadingaSuccessfulTeam:

Usingappropriatemethodsandaflexibleinterpersonalstyletohelpbuildacohesiveteam;facilitatingthecompletionofteam（e.g.department,projectteams,etc.）goals.

KeyAction:

-Developsdirection

-Developsstructure

-Facilitatesgoalaccomplishment

-Involvesothers

-Modelscommitment

Questions:

1.Accomplishingteamgoalsrequiresthatallteammembersfulfilltheirresponsibilities.Tellmeaboutwhatyou'vedonetohelpclarifyaspecificteammember'srolesandresponsibilities.

SituationActionResult

ProblemAnalysis:

Forminganopinionormakingadecisionthroughcarefultestingofassumptionsanfacts;takingactionthatisconsistentwithavailablefacts,constraintsandprobableconsequences.

KeyAction:

-Definedecisioncriteria

-Consideralternatives

-Considerallpertinentfacts

-Weightimpactofalternatives

-Informotherswhennecessary

-Committomostappropriateaction

Questions:

1.Describeacomplicatedproblem,youhavehadtodealwithonyourjob.Howdidyouidentifyorgainabetterunderstandingofthatproblem

SituationActionResult

Communication:

___________________ProblemAnalysis

Rating:

Communication:

Expressesideasclearly,concisely,andeffectively;listenstoandrespondsappropriatelytoothers.Createsanenvironmentinwhichappropriateinformationflowsfreelyinallorganizationaldirections.

KeyActions:

Appropriategrammarandvocabulary

-Organization-clearandbrief

-Delivery-rate,volume,gestures,eyecontact

-Listening

Questions:

1.Haveyoucommunicatedtechnicalinformationtopeoplewithoutatechnicalbackground?

Whatmethodsdidyouuseandhowdidyouknowtheywereeffective?

2.

SituationActionResult

2.Tellmeaboutsomeonewithwhomyouhaverepeatedlyhaddifficultycommunicatingwithandwhy.Whatactionshaveyoutaken?

SituationActionResult

Communication:

___________________Communication

Rating:

Delegation/Followup:

Abilitytoaccomplishresultsthroughindividualsand/orateambydelegatingwork,task,orassignments;establishingeffectivecontrols;ensuringthatassociateshavethenecessaryresourcesandauthority;monitortheresultsofdelegations,assignments,orprojects.

KeyActions:

-Establishfollow-updates

-Contactotherstoreviewprogress

-Confirmthatactionshavebeentaken

-CheckProgressonassignments

-Obtainfeedbackonresults

-

Questions:

1.Haveyoueverhadtofollowupwithpeers,teammembers,orothersonthestatusofproductsorservicesthatyouneeded?

SituationActionResult

InterviewClose

1.AdditionalInformation

◆Introducethebuy-timequestion.“I’mgoingtoaskaquestionthatI’dlikeyoutothinkaboutforafewminutesbeforeanswering.Whileyou’rethinking,I’llreviewmynotestoseeifthereisotherinformationIneed.”Thequestionis:

◆Whyshouldyoubeconsideredforthisposition?

2.Reviewnotes

◆Whilethecandidateisthinkingaboutthequestion,reviewyournotestoidentifyanyareawheremoreinformationisneeded,orinformationneedsclarification.

3.Buy-timeanswer

◆Askforthecandidate’sanswertothebuy-timequestion.

4.Additionalquestions

◆Askanyadditionalquestionsbasedonthereviewofyournotes.

5.Position/Organization/Location

◆Provideinformationonposition,organization,orlocation.Ifyouarethelastinterview.Checkthecandidate’sunderstandingoftheseareas.（Noteanythingthatappearstomatchorconflictwiththecandidate’sstatemotivationsandpreferences.

◆Givecandidatetheopportunitytoaskquestions.（Notethequestionsaskedhere）

6.Endtheinterview

◆Explainnextstepsinselectionprocess.

◆Thanksthecandidateforaproductiveinterview.

Post-interviewInstructions

1.IdentifycompleteSTARsthroughouttheInterviewGuide.

2.CategorizeSTARsintoappropriatecompetence/skill.

3.IndicatewhethereachSTARiseffective（+）orineffective（-）.

4.ConsidertheweightofeachSTARaccordingtoitsimpact,recency,andsimilaritytothetargetjob.

5.Determineandrecordtheratingtheratingbox（lowerrightcorner）foreachcompetency/skillusethefollowingsystem:

E-Excel:

Theindividualdemonstrateswell-developedexpertise,andisconsideredhighlyskilledandinfluentialinthiscompetencyorskillarea;Canprovideexpertadvice,andtrainordevelopothersinthiscompetencyorskillarea.

P-Proficient:

Theindividualhasgreatknowledgeandexperienceinthiscompetencyorskillarea;welladvanced;morethanacceptableinthiscompetencyorskillarea.

C-Competent:

Theindividualhasrequisiteoradequateabilityinthiscompetencyorskillarea;meetsthecriteriaforsuccessfulperformanceinthiscompetencyorskillarea.

G-Gap:

Theindividualisnotfullycompetentinthisarea.Theindividualmayhavehadlimitedornoopportunitytodemonstratethisskillorcompetency,butthereiseveryreasontobelievethathe/shewillbeabletosufficientlydevelopthisskillorcompetencyinareasonableperiodoftime,withguidance,practice,and/orreinforcement.

V-Void:

Theindividualisnotfullycompetentinthisarea,andwillnotbeabletosufficientlydevelopthiscompetencyinareasonableperiodoftime.

ForNF-FitorNotaFit:

UsetoassessMotivationalFitforjob,Organizationand/orLocation

Clarifyingratings:

n:

Noopportunitytoobserveorassess.

W:

Weak/Wantmoredata（forexample,Cw）;usewhenonlySTARiscollectedforacompetencyofskillarea.

Eh:

Tohigh.Ahindividual’sskilllevelissoextremelyhighthatitcouldbedetrimentaltotheindividual’s,team’s,ororganization’sperformance.

Post-interviewInstructions

6.Evaluatetheapplicant’sbehaviorintheobservablecompetencies/skill.

-Reviewyournotesanddetermineswhethertheapplicant’sbehaviorineachcompetency’s/skill’skeyactionswaseffective（+）,neutral（0）,orineffective/absent（-）.

-Placeacheckmarkintheappropriateboxforeachkeyaction

-Usethefive-pointscalefromstep5toaratetheapplicant’sbehaviorinthefollowingcompetencies/skills.Writetheratingintheboxprovided.

Communication-Clearlyconveyinformationandideasthroughavarietyofmediainamannerthatisengaging,understandable,andmemorableforthereceiverofthecommunication;activelyreceiveothers’communication,extractingboththecontentandtheintentbehindothers’comments,questions,